Winthrop Arms Hotel & Restaurant - Winthrop, Massachusetts

El Winthrop Arms Hotel & Restaurant es un establecimiento de alojamiento y restaurante ubicado en Winthrop, Massachusetts, en Estados Unidos. La dirección del hotel es

130 Grovers Ave, Winthrop, MA 02152

y puede ser contactado por teléfono en 78464000 o mediante su sitio web en winthroparms.com.

El Winthrop Arms Hotel & Restaurant ofrece una variedad de servicios, incluyendo alojamiento y comida, lo que lo convierte en un destino popular para viajeros y residentes locales.

Algunas de las especialidades del hotel incluyen:

• Hotel
• Restaurant

En cuanto a la ubicación, el Winthrop Arms Hotel & Restaurant se encuentra en Winthrop, Massachusetts, lo que la hace accesible desde Boston y otras partes de la ciudad.

Según las opiniones de los clientes, el Winthrop Arms Hotel & Restaurant tiene una media de opinión de 4.4/5 en Google My Business.

Algunos de los características que hacen que el Winthrop Arms Hotel & Restaurant sea un lugar popular incluyen:

• Ubicación conveniente
• Alojamiento cómodo
• Comida deliciosa
• Atención amable del personal

En resumen, el Winthrop Arms Hotel & Restaurant es un excelente destino para aquellos que buscan un lugar cómodo y delicioso para alojarse y disfrutar de una buena comida en Winthrop, Massachusetts.

👍 Reviews of Winthrop Arms Hotel & Restaurant

Nick M.

Unprofessional, Unaccountable Ownership & Poor Customer Service – Avoid This Business||I tend to avoid leaving negative business reviews, but an experience this poor makes it difficult not too. ||After staying one night here and parking a vehicle during a trip, we returned to a nightmare—keys were nowhere to be found, no one was there who could assist, there was no record-keeping to refer to, and the employee present didn’t have the phone numbers for the owner or any other employee that might help. We were stuck for almost 2hrs hours (having to find emergency pickup for young kids at home in Maine), and told “likely no one else would be around until 4pm, and we could come back”. This was 8AM so we’re talking 8 HOURS. ||From inside the hotel-restaurant, we did everything—sent emails, contacted booking platforms, Instagram, LinkedIn and finally the WINTHROP TOWN OFFICE to get ahold of a phone number for owner Casey Goll, who inherited the business. It turned out he was onsite, ASLEEP UPSTAIRS all along, and the employee working was too afraid or not trained to mention that or go get Casey, despite the urgency of the situation after 2hrs.||Once we got his number, Casey took his time coming downstairs and was unapologetic and blasé (“Well, what? You have the keys now don’t you? What else do you want?”). That upset my partner enough to raise her voice—owner’s response was “Woah, you might want to check your tone right now.”||I wrote requesting a refund for the night’s stay, offering ownership an opportunity to make this situation right, rather than publicly sharing what we experienced. Response? The owner accused us of “making a threat”, noting that we weren’t charged for parking (which was either $5/night as I was quoted on the phone before booking, or $15/night as I was told upon arrival, or $10/night that I was told at checkout. Who knows?). No apologies, no accountability. Screenshots attached. The small-mindedness and immaturity of ownership at Winthrop Arms pervades the business as a lack of basic business etiquette or systems for employees.

Vince S.

My wife and I booked this hotel for a one night stay as we were ending our Christmas Vacation by flying out of Boston. Exceeded expectations. The corner room was beautiful, even with the JAWS Movie poster on the wall. :). (We actually watched JAWS that night.. LOL). Extremely clean, comfortable with all needed amenities. It's an old building with a fresh and wonderful feel. You can tell that it has been loved for a long time. Definitely worth the price. The young girl checking us in was knowledgable and polite. They called me the day before check in to make sure we were good. The View of the ocean is beautiful and only a quick walk. We had dinner in the restaurant and were pleasantly surprised. I highly recommend Docs Chicken Pot Pie and the incredible Strawberry Shortcake. Portions are massive. It would have been perfect with one exception that was not the restaurants fault. Two older ladies were at the table behind us and I don't think they realized how incredibly loud they talked. The entire restaurant could clearly hear their conversation. It was actually a little funny. The server apologized for the proximity but we told her it was fine. Overall... a wonderful experience and we can't wait to go back.

Jackie M.

This hotel had a lot of history and character. It’s been in the same family for many years and the owner even took our bags up the stairs to our room. Each room was different and unique. Our room had a separate sitting area from the bedroom. The room was very clean. The bathroom looked like it was recently updated. The bed was very comfortable. There is a restaurant attached, where we met a lot of locals. They were all friendly and gave us some great advice getting around and things to see. The food in the restaurant was very good. The seasonal pumpkin martinis were amazing. There are steps and no hair dryer in the room, but I would highly recommend and would stay there again!

Terrence C.

5/5

Stopped in for dinner. Got Docs chicken pot pie. Outstanding. My wife and her friend ordered seafood scampi . They were in heaven. Great service.

Mack ..

2/5

Running power tools at 8:30 am under my room. They're so loud the whole room is shaking. Not only making it impossible to sleep, but giving me a headache while I'm awake. There's no number in the room telling you who to call. All the other problems I've experienced while staying here are nothing compared to this. It's the second time too, that's two night I've stayed here and been woken up this way. I'd avoid this place if you actually want to sleep past 8:30am.

Valerie W.

2/5

The good thing about this hotel is that it is a short walk from the beach.
But here are the things I wished someone had warned me about:
1. parking was almost nil. We circled the blocks a few times and luckily landed a spot within a block of the Winthrop Arms.
2. When we entered the building, toting our luggage, we entered into the restaurant/bar space. We felt pretty foolish and finally found a hostess and when we asked where the lobby was, where do we check in - turns out you do that in the restaurant.
3. So we put our luggage up in the room and came down for an early dinner. When we were seated there weren't many folks. But over the next 15-20 minutes the restaurant started filling up. No one ever came to take a drink order or anything. So we left and luckily were able to walk a few blocks to an Italian restaurant.
4. I'm grateful our room was far from the bar, so we didn't hear the bar noise.
5. The room itself is laid out nicely but it smelled like someone had sprayed an entire can of air freshener. When we turned on the heater we thought we knew why - the heater smelled awful - had to shut it off. Also, there was only 1 lamp for light in the room, so was hard to read. And only 1 pillow each.
Hope this review is helpful.

Alex A.

WOW! I’ve stayed in hotels around the world, but this one takes the cake as the worst. Deceptive website, tells you nothing about the three (3) stories of stairs with no elevator, rooms with no chairs, an excessively high bed that the elderly could not get into and it goes on and on. The game this owner is playing and at the rates he is charging and when called to discuss never shows up to address the issues is simply borderline criminal. Their 7 to 14 cancellation policy in the hotel industry is absurd. At 80 years old this place should never be chosen. We test the food next?

Rachel G.

Booked this hotel through Expedia for one night. I was concerned about our arrival time as the website states the front desk is closed after 11pm. I tried to call them and even contacted them on Facebook but with no replies. I decided to cancel as I was within their cancellation policy. |However I noticed that although this was a “pay at the hotel” agreement with Expedia, the hotel had taken the full payment. I contacted Expedia who stated the refund would be 15 days as the hotel had taken the payment and not them but after that date I still had no refund.|I found an email address (which is for a pie company?) and the reply was they had to wait to see if I was going to contest the payment with my credit card company? After a month and a lot of back and forth Expedia eventually refunded the payment.|This is nothing short of robbery with the hotel playing the long game hoping I would give up and they would keep my money. Their communication channels are awful and the messages I received were rude and passive aggressive. |Shame on you.