Tropic Escape Room - Bonita Springs, Florida

Bill T.

Enjoyable experience with our family! Did the Museum Heist scenario with our parents for their first escape room, and we all had a wonderful and fulfilling time! The game master was very nice too, though I embarrassingly forget her name though I want to give her credit. I think it was Pamela, or something like this. She was awesome! A great experience from start to finish, with innovative yet achievable puzzles. Highly recommend!

Bryan N.

It was our first time doing escape room, Tamela was awesome w sharing any pertinent info beforehand, and chiming in when we needed a hint, or two. Well def do it again our whole family had a blast.

Zachary K.

Highly recommended! This was a lot of fun! I’ve never done an escape room and I’m not a big puzzle fan, so I wasn’t sure what to expect. The staff was excellent, really fun and informative, and put me at ease. The Museum Heist room was clean and interesting, and all the puzzles were fun. There was one bigger challenge near the end, but overall it was a good balance of just working through it and sometimes needing to stop and think. I had a great time and would love to go back for some of the other rooms.

Michelle G.

10/19/2024So would have been an awesome birthday but to many lefts when there should have been rights. I booked almost two months in advance for two rooms. Spoke with them confirming one whole party but two rooms picked the closest times together and of course they said they would try their best to get it close together so it could be a race! But things happen I know but still they seemed short staffed or just was a bad day. I arrived on the correct time 5:15pm yes I booked two rooms one states arrival 5:15pm one 5:30pm. Both ran late one room didn't start watching video till 5:40ish. Mind you the how to video I was confused with the sarcasm. My 8 and 9 year Olds thought it was gonna be "lame" after the video. One group goes in finally seems good. 2nd room was 45 min late. I had parents standing outside complaining. I tried as best as I could as a parent but the employees were super busy couldn't barley help us outsiders. So I thought they were monitoring the rooms and making sure they were getting clues but again things happen but they were overwhelmed. One set of kids stated they had there hand raised for ever asking for a clue and it took "10 minutes" yes probably not that long but both of my older nephews that I had in the rooms to lead stated it was true. Nice idea but only for small groups i would not recommend a party. I called the day before as well to confirm if anything needs to be done. Lars and Ash I believe we're the only two there. The kid was moving as best he could. He was working fast and trying to do everything which was great to watch but I felt like he couldn't do it all with everything going on. The woman who I think is one of the bosses was very abrupt and flustered. She first was nice but then realized the longer the other room was taking starting making comments she wanted me to keep the kids outside of the place waiting to be called in. It was okay outside but parking lot kids running around main road busy a little hard to do. They couldn't accommodate the size of my party in the building which I would have understood if they were more realistic with me. She also then reminded me when I asked what was going on with the wait after 20 mins "Your the one arrived early." To which I was annoyed but then reminded her that in the emails they tell you to arrive for a at 5:15pm room 1 and room 2 5:30pm yes not thier problem I arrived at 5:15pm but I knew that can only really write one time on invites. But 45 min late she was giving me attitude. They kept having to go in the room to help with clues which was nice but then would leave and forget about them while prepping other rooms. I am all for having to flip a room ect but you still need to finish what you started. Again it seems like an awesome idea. But I would definitely say for small parties. And consistently communicate I guess if I emailed or called more maybe it would be different. Also I know people don't really look at customers just go through the process but getting me the parent and the one who made all the contact with everyone thinking I kept going in and out of the sugar rush room which I wasn't and when I asked if I can grab my husband's keys since the room finished first.
"What you don't know where your going you have been in and out of that room breaking rules."
"No that's my mother in law."
Long post sorry I know. Like I said seems great for small party not for birthdays or anything larger than 7.

UPDATE**
I LITERALLY wrote this today and the owner responded right away and was so kind and apologetic. I love supporting small businesses and because of him I will return!

Max B.

We escaped from the museum heist! This is a good difficulty level if you are more familiar with escape rooms. This was only our second one ever completed so the hints given were extremely helpful. Game master Tamela did a great job with explaining things and helping when we requested! Thank you so much for a great experience!

Melissa P.

We’ve done probably 20 escape rooms and Sugar Rush was easily the most odd and least fun. We did not like it because there was way too much interaction required with the screen/helpers as a part of the game. Each puzzle requires what feels like hints and basically guiding you to next step rather than letting you figure it out. However, the next step is so bizarre you wouldn’t be able to do it without the screen prompt. Just very weird- maybe only good for first timers

James D.

The escape room itself was very well put together. My wife and I did Castaway (didn't quite make it..). Tamela was a great game master and facilitated well, gave us a clear direction and was very engaged with our progress and kind.

The only downside was our initial reservation was cancelled, and since we were visiting from Canada we didn't have data to tell us between when we booked it, had dinner, and went to the place our reservation was cancelled and no way to play. We waited about 30 minutes before the person at the desk realized and told us.

I will note the owner apologized via email and offered 20% off which was a nice gesture. I'd perhaps just improve communication w/ front of house and add a guest wifi password for visitors who may not have data on their phones. Also some inexpensive board games in the waiting room couldn't hurt 😉

Overall rating the game itself and the experience when it went through, was very enjoyable.

Matt C.

Fantastic experience. We did the Museum Heist. Challenging for our group of four but we escaped with ten minutes to spare. We’ve done other escape rooms in the past. Tropic Escape Room was just what we expected. A fun time with friends. Our hostess Ryan was super friendly and helpful. We will be back in the future to try to escape another room.