Tri-State Travel - Galena, Illinois

Okay, here’s a comprehensive overview of Tri-State Travel, crafted in a formal and approachable style, designed to be helpful for potential clients:

Introduction to Tri-State Travel

For discerning travelers seeking comprehensive and expertly managed transportation solutions, Tri-State Travel stands as a premier choice. Located at Address: 4349 Industrial Dr, Galena, IL 61036, this established company offers a robust suite of services encompassing Transportation service, Bus charter, Tour operator, and standard Travel agency operations. They cater to a diverse clientele, providing seamless travel experiences both domestically and beyond.

Core Services and Specialties

Tri-State Travel distinguishes itself through its multifaceted approach to travel planning. Beyond simply arranging transportation, they curate complete itineraries, handling everything from vehicle selection and driver assignment to logistical details and on-the-ground support. Their specialization in bus charters is particularly noteworthy, allowing groups of all sizes to benefit from comfortable and reliable transportation. Furthermore, their role as a tour operator demonstrates a commitment to crafting engaging and memorable experiences, while their travel agency services provide personalized assistance for individual trips and smaller groups.

Accessibility and Amenities

Tri-State Travel prioritizes accessibility for all travelers. The facility boasts a Wheelchair accessible entrance, ensuring ease of access for individuals with mobility challenges. Similarly, a dedicated Wheelchair accessible parking lot is available, further demonstrating their commitment to inclusivity. These considerations are crucial for travelers with specific needs, demonstrating a proactive approach to accommodating diverse requirements.

Notable Driver Experience & Reputation

Feedback consistently highlights the exceptional quality of Tri-State Travel’s drivers. One particularly enthusiastic client described their driver, Gary, as “the best driver I have experienced in my 30 years of coordinating bus trips,” praising his dedication to client satisfaction and going “above and beyond to please his clients.” This level of driver professionalism speaks volumes regarding the company’s overall commitment to service excellence.

Client Feedback & Assessment

Tri-State Travel currently maintains 19 reviews on Google My Business, reflecting a considerable level of customer engagement. The Average opinion is 4.3/5, indicating a generally positive experience for those who have utilized their services. The reviews suggest a strong emphasis on reliability, driver quality, and attentive customer service.

Contact Information & Further Resources

For more detailed information and to explore the possibilities for your next trip, we recommend visiting their official website: Website: tristatetravel.com. You can also reach them directly by phone at Phone: 8007794869.

Concluding Recommendation

Considering the company’s comprehensive services, commitment to accessibility, and consistently positive client feedback, Tri-State Travel presents a dependable and professional partner for your travel needs. We strongly encourage potential clients to visit their website at tristatetravel.com to discuss your specific requirements and explore the unique travel experiences they can offer. Don’t hesitate to contact them today to begin planning your next adventure

👍 Reviews of Tri-State Travel

Linda W.

5/5

We did a Southern Bus Tour for 9 days in June of 2024, visiting Tennessee, Florida, Mississippi and Louisiana with Tri State Bus Company. We had an exceptional driver Gary who goes over and beyond to please his clients. Gary is the best driver I have experienced in my 30 years of coordinating bus trips.

Shannon O.

1/5

Unfortunately, I had a bad experience with bus service. We hired them for our wedding guest transport to the wedding reception (from Dubuque to Davenport), and they called the day before to say we had to use a trolley instead of one of the busses because if a mistake on their end. The day of the wedding, they didn't follow the route and several guests had to drive themselves to the reception, a couple missed it altogether because they were unable to make the drive. Tri-State emailed back and forth about it but stopped responding when I suggested 10% reimbursement for not meeting the contract.

Jenny A. P.

5/5

We used Tri-State Travel as a trolley shuttle for our wedding guests! We had such a wonderful experience with the wedding party using the trolley first for group photos and then the wedding guests! We had a set itinerary and plan, however the driver was willing to alter the plan due to unforeseen rain! Communication was great prior to the wedding and the driver was great throughout the evening! We highly recommend!

Sarah C.

5/5

Tri-State was so helpful in coordinating our transportation needs for our wedding! They helped us organize a trolley to move our guests between the hotel, an event downtown, and the wedding venue. They provided safe transportation for everyone on our winding backroads, limited our parking burden, worked with me to figure out a schedule that worked for the day, were flexible when I needed to add a stop, and worked with me to make sure our at-home venue could accommodate the trolley. And as a bonus, the trolley was so cute and added some real Galena magic to the day. They were punctual, friendly, and so helpful!

Taylor K.

5/5

Used them for wedding transportation and everything ran smoothly with no issues! The bus was very clean and we had a good experience!

Jamie J.

1/5

We rode the trolley for the luminaria night 2018. When we got on the trolley, the driver didn’t greet us, nor did he say a word to all the passengers before beginning the route. There were some neat views of the lights, not that the driver pointed them out; he didn’t say a word to the passengers during the ride. There was no holiday music, either. We didn’t expect a full tour, but a little orientation and some good cheer would’ve gone a long way. After a few other passengers got off to walk back down to town, presumably out of the same dissatisfaction and boredom we experienced, we also opted to get off and walk down the stairs. We walked back by the place we’d bought the tickets—they are a vendor and not the owner—and we’re told we weren’t the only people who had complained. I also called the company to share our experience and they made no offer to make up for it and offered a weak apology. Save your dollars and do your own driving tour to see the lights from a distance, or just walk around. Overall, it was like riding a city bus, and maybe even more underwhelming and less friendly.

J. J. (.

1/5

I rarely review anything but this had to be shared to warn others in advance. We were in Galena and our young son wanted to ride the trolley. We were staying at the DeSoto Hotel and one of the dispatch locations was nearby, so we inquired. We had a few minutes until the next tour was scheduled and the young girl working the desk told us we were too late. I asked her to ask the driver if an exception could be made. She begrudgingly did so with no reply from the driver but another employee told her to call his cell phone. The desk girl told us AGAIN we were too late. I actually had to ask her to please do what her co-worker advised and call his cell, which she did and he did not answer. The only reason we did end up on the tour was her coworker called her back on the walkie talkie as we were leaving and the girl said, "He's not answering. I don't know what to do." Apparently the coworker knew what to do as she reported back that she spoke with the drive and he would pick us up. Upon entry to the bus, the back bench by the handicap entrance, the only available seating for the three of us, was locked in an upright position. I could not unlock it. Another passenger helped as this was holding up the tour. We both asked the driver to help and his response was, "I don't know how that works." (He later bragged he'd been giving tours for this company for decades but yet he was clueless.) We paid a LOT of money for this tour and so I began working alone on the seat and finally was able to figure out how it opened, prompting a round of applause from the likely and rightfully annoyed other passengers. The tour itself was fine but the driver made multiple off-color jokes, many of which were met with moans from the passengers. For example, at one home, the driver, a man likely in his late 60s, described in great detail the physique and tight clothing of a young girl who often sunbathed on a deck he slowed down so all could see in case she was there. She wasn't and he seemed disappointed and let us all know he honked at her daily and knew she did not like the attention. So the desk girl was lazy, the driver was too as well as being inappropriate and what most reasonable adults would describe as a pervert. All this for $36. At least our son rode free. Next time, we'll walk the tour.

Laura B.

5/5

We used a Tri State trolley for transportation for our wedding party. They were professional and the trolley was great!