The Craws - Lowell, Massachusetts

Address: 71 Crawford St, Lowell, MA 01854.
Phone: 5086952425.

Specialties: Whale watching tour agency.
Other points of interest: Online appointments, Onsite services, Assistive hearing loop, Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Wheelchair accessible seating, Gender-neutral restroom, Good for kids.
Opinions: This company has 11 reviews on Google My Business.
Average opinion: 4.4/5.

📌 Location of The Craws

The Craws 71 Crawford St, Lowell, MA 01854

☎️5086952425

⏰ Open Hours of The Craws

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

The Craws

Located at 71 Crawford St, Lowell, MA 01854, The Craws is a reputable whale watching tour agency that offers an unforgettable experience for nature enthusiasts. With a Specialties: Whale watching tour agency, The Craws has made a name for itself in the industry by providing exceptional services to its clients.

One of the standout features of The Craws is its accessibility. The agency offers Other points of interest: Online appointments, Onsite services, Assistive hearing loop, Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Wheelchair accessible seating, Gender-neutral restroom, Good for kids, ensuring that everyone can enjoy the experience regardless of their abilities or needs.

The agency's commitment to customer satisfaction is evident in their Opinions: This company has 11 reviews on Google My Business. With an Average opinion: 4.4/5, it is clear that The Craws has established a strong reputation among its clients. Many reviewers praise the agency for its knowledgeable guides, comfortable boats, and the unforgettable memories they provide.

Despite the positive reviews, there are a few areas where The Craws has room for improvement. Some customers have expressed disappointment with the quality of the whales spotted on their tours. In one particular instance, a reviewer mentioned a whale that appeared to be a Chow Chow with dyed fur, leading to a less than ideal experience.

Another concern raised by a customer was the behavior of an employee who made a distasteful joke about feeding their child to a whale and pretending to throw them into the water. While this incident was not representative of the entire staff, it highlights the importance of maintaining a family-friendly atmosphere.

In conclusion, The Craws is a well-established whale watching tour agency that offers a range of services to cater to various needs. With a strong emphasis on accessibility and customer satisfaction, The Craws provides an unforgettable experience for nature enthusiasts of all ages. While there is always room for improvement, The Craws has established a solid reputation in the industry and continues to be a popular choice for those seeking to explore the wonders of the ocean.

Contact Information:
Address: 71 Crawford St, Lowell, MA 01854
Phone: 5086952425
Website: www.thecraws.com

👍 Reviews of The Craws

B

4/5

I called and did not get an answer from the business even after leaving a number of messages. Thankfully I just showed up with my kids and there was no wait on seeing the whales. Problem is one was just a really large chow chow that had his fur dyed to look like an Orca. I think he came from that Chinese zoo recently caught for dying them to look like pandas.

Otherwise a great experience, except the employee making a bad joke about feeding my daughter to a whale and pretending to throw her in. He slipped so she actually got tossed. I managed to fish her out and she can't wait to go back!

Alec I.

1/5

it was ok. they cleaned the whale tank while i was there.

edit: visited again and the place is in a state of extreme disrepair. they only have one malnourished whale now, and the only employee had covid and kept touching me. my car died in the lot and he offered to help, but only stood around watching 15min of youtube guides while i set up the jump. when it didn't work, he said i could sleep in his room.

Hanna A.

5/5

I love that this is a family business that has been passed down for generations. I would hire this company for a birthday, bachelorette, or even a funeral. Money well spent. Excellent whales.

Jake B.

5/5

Customer service is incredible! Unfortunately they’re undergoing maintenance during the winter season. Can’t wait for the re-opening! My family loves it!