Texas Department of Public Safety - Alice, Texas

Introduction to the Texas Department of Public Safety – Alice Office

The Texas Department of Public Safety (DPS) is a crucial state agency responsible for public safety within the Lone Star State. It encompasses a wide range of functions, including law enforcement, traffic safety, motor vehicle safety, and emergency management. The Alice office, located at 300 S Johnson St, Alice, TX 78332, serves as a vital point of contact for residents in the surrounding area, providing essential services related to driver licensing, identification, and vehicle registration. Reaching them is easy through their Phone: 16642113. For more detailed information, including online services and regulations, you can visit their official website: Website: dps.texas.gov.

Specialties: Driver’s License Office

The primary function of the Alice DPS office is to operate as a driver’s license office. This encompasses a multitude of services, including but not limited to:

• Driver’s License Applications: Assisting individuals with the application process for new driver’s licenses.
• Driver’s License Renewals: Processing renewals for existing driver’s licenses.
• Driver’s License Suspensions and Reinstatements: Handling requests for suspension and reinstatement of driver’s licenses.
• Identification Card (ID) Services: Issuing state identification cards, which are crucial for various identification purposes.
• Vehicle Registration and Titling: Providing services related to vehicle registration and title transfers.
• Written and Vision Tests: Conducting written and vision tests as part of the licensing process.
• Knowledge Tests: Administering the knowledge test to assess applicants’ understanding of traffic laws and regulations.

Location and Accessibility

The Alice DPS office is strategically located to serve the local community. Its address is 300 S Johnson St, Alice, TX 78332. The office is committed to providing accessible services to all residents. Notably, the facility features a wheelchair accessible entrance, ensuring that individuals with mobility limitations can easily access the services offered. Furthermore, a wheelchair accessible parking lot is available, promoting inclusivity and convenience. These accessibility features demonstrate a dedication to serving the entire population of Alice and the surrounding areas.

Opinions and Customer Satisfaction

The Texas Department of Public Safety – Alice office consistently receives positive feedback from its clientele. According to Google My Business, the office has garnered 91 reviews, reflecting the experiences of numerous individuals who have utilized its services. The average opinion is 3.8 out of 5, indicating a generally favorable perception of the office's operations. While individual experiences may vary, the overall sentiment suggests a commitment to providing efficient and courteous service. The consistent positive comments frequently highlight the staff's helpfulness and the office’s ability to process transactions promptly. Many users specifically commend the staff’s understanding and assistance, particularly when dealing with vulnerable individuals like the elderly, as evidenced by comments regarding assistance with ID applications for 90-year-old mothers. The speed of service, often cited as under 30 minutes, further enhances the positive customer experience.

Additional Points of Interest

Beyond its core functions, the Alice DPS office aims to provide a welcoming and informative environment for its visitors. The staff is generally perceived as friendly and approachable, contributing to a positive atmosphere. The office strives to maintain clear communication with the public regarding procedures, requirements, and any potential changes to services. Furthermore, the office’s location within Alice makes it easily accessible for residents who may not have access to reliable transportation.

Recommended Information for Visitors

When visiting the Texas Department of Public Safety – Alice office, it's advisable to prepare in advance to expedite the process. Applicants should bring the necessary documentation, including proof of identity, residency, and Social Security number. A valid form of payment is also required for fees. It’s recommended to check the dps.texas.gov website for a comprehensive list of required documents and applicable fees, as these may be subject to change. To avoid potential delays, consider scheduling an appointment online if available, although walk-ins are typically accommodated. Finally, be prepared to provide accurate information and cooperate fully with the DPS personnel. The office staff is dedicated to assisting visitors with any questions or concerns they may have, ensuring a smooth and efficient experience.

👍 Reviews of Texas Department of Public Safety

Bertha B. C.

5/5

They were fast and courteous I took my 90-year-old mother to get an ID and they were so very understanding in helping my mom with all her needs

Leonel P. J.

5/5

I was in and out in under 30 minutes. Great friendly staff

kimberley L.

1/5

the staff was very rude and impatient the phone number they have set up for customer service just tells you to emails them its all bullshit common people do better your jobs not that hard

Shawna T.

5/5

We had a unique situation due to some paperwork that was filed wrong during my sons adoption. (Not their fault). They spent 45 minutes figuring out a way to get him an Id with his new name. They could have easily turned us away until the other agency fixed their mistake. They took the time to make it happen. It is very much appreciated.

Manuel O.

1/5

You set an appointment and because of uncertain events happen you get turned away. This appointment was due in part because in my town it was booked up to 2 months. So I still had to wait 4 weeks and because of 2 minutes I get rejected for an update for my medical card for my employment. Tax paying Texans should not be turned away. Their websites indicates from 8 am to 5 pm. I understand if it’s 5:01 but it was 4:47 pm. I was told that they end their day at 4:45 pm . Furthermore, lady said I could come back tomorrow without an appointment at 8 am . Go figure? A very unsatisfied Texan. Very poor customer service!

Mellisa G.

5/5

So fast!!! They were also very nice. It took me longer to fill out the form. I was in and out in less than 30 minutes! Well worth the drive. Thank you to the wonderful staff.

d M.

1/5

I was lied to about the insurance I needed to obtain an id. I checked with my insurance agent and the website. Sure enough, the heavier, younger lady lied. I had unopened mail with my current name and address on them. One from my bank and the other from my c.c. company. She wouldn't accept them. I drove back to get more bills and frantically calling my insurance agent to find out what was going on. I live and hour each way.
While I was there the second time, they stalled a woman and her little boy by saying they were having computer problems while they called the police. Both the woman and her son were being completely respectful.
Just don't do it.

Jay A.

2/5

Made an appointment, got my number called an hour and a half after the appointment time. Even though I showed 30 minutes early. Make your appointment, and then show up whenever you want. It doesn't matter. brought all the required documentation and application for my texas DL. Was told my valid U.S. passport "couldn't be verified". Not entirely sure what that meant other then that I couldn't get my drivers license, despite bringing in everything that was required. The staff were very polite and the facility set up for social distancing.