Terms and Conditions - Travoport - North Miami, Florida

Mustafa Q.

Scam Alert – Avoid Travoport!

Travoport is an absolute scam! They trick you with promises of discounts and e-credits, but in reality, they are just trying to overcharge you for their own gain. I booked a trip with them, and after making the payment, they suddenly tried to add extra charges with no valid explanation. When I questioned it, they claimed it was part of a “special offer” and that I would receive discounts later—which, of course, never happened. I was lucky my bank didn’t allow the extra charges to my credit card. They were trying to force me to approve the extra charge or they won’t provide me with the ticket confirmation number. They were telling to me the extra charge is taxes and airport fee, but when I directly called the air line agency, they told me there is no such thing everything is included with the price of the ticket.

Their customer service is a joke. They either ignore you or keep giving empty promises to stall for time. It’s clear that they are only interested in taking your money and running. Stay far away from Travoport unless you want to be scammed! I regret ever trusting them. Save yourself the frustration and book with a legitimate agency instead.

almaz A.

Terrible agency. Total scam. Stay away from this people, I don't recommend them nor use them again. They presented on website as the cheapest fare but that is not your ticket. After you choose your flight and paid the fair, they called you stating that you can't take carry on or any luggage on this flight. When we realized and trying to cancel the flight, they told you no refund, you agree with term. They told us the term is printed in small printing and you should read about it before buying. All these claim is to make you pay more hundreds of dollar by confusing customer and if you cancel you can't get refund.
We end up losing direct flight, and took one stop flight, missed flight, wait 6 hours in Airport for next flight, paying more $127,00 for the scammers plus $40.00 for carry on which can't take with you into the cabin. The luggage left behind and received after three days. All these happened due to this guys changing the flight from non stop to one stop flight to make more money.
This guys should not be in business with such scamming tactics.

B D.

This company doesn’t even deserve one star. I was under the impression that I was purchasing real tickets for a real flight for a real airline. This was totally not the case. Besides being on hold for over half an hour during multiple phone calls, I had the pleasure of speaking to a nasty condescending associate by the name of Jay Nicholas. After he explained everything to me regarding said fake tickets and how I’m not guaranteed a seat with my three children and that I don’t qualify for any luggage and cannot even pay for extra luggage and I kept coming back with questions for him, he told me that I need to calm down and take a breath and drink a glass of water and he is going to put me on a brief hold and find out how he can make this right. When he came back, he told me that the tickets would now be X amount, almost $2000 more than what I would pay from the airline directly, so I finally told him that I would rather just book it directly through the airline and he proceeded to threaten me by saying that my card was charge and he would red flag my family and I and we wouldn’t be able to travel and that if we do a double booking through the airline itself, that they will cancel each other out once we get to the airport and we won’t be able to fly. These people use scare tactics to make you think that they charge your card, when in fact, they never charged me, so I made sure I locked my card and reported it to my credit card company to not allow these scammers to charge me. I have traveled every single year internationally for the past 35 years. These scare tactics to try and make you purchase their fake tickets with no guarantee that you will actually be on that damn flight is horrible and the fact that they have people outsourced speaking to you with an accent from God knows where, not knowing what the hell they’re talking about is atrocious. Please avoid this website at all costs

Karen W.

Total scam. They take your money as if for a regular ticket and then call saying you have to pay hundreds extra to carry a carryon or any luggage and then say your tickets aren’t even confirmed and are standby tickets. They don’t allow you to cancel or change your tickets unless you pay their ridiculous fees

Arturo M.

Do not book with these fools, it is a major scam!! They try to get you with a low price up front, then drag you over the coals when you have no choice. You are better off dealing with the airline directly. I repeat, do not use this site, you will regret it!

Elizabeth H.

Complete SCAM!!! You are not told until AFTER the ticket is booked that it is a STANDBY ticket. Spoke with 3 agents and they said that I should have read the fine print - the fine print DID NOT come up until after I had booked the ticket.
Not even deserving of a half of a star!!!!!

JB W.

On 2/2/24, I was lured into buying some inexpensive flight tickets from TRAVOPORT due to the advertised fees. I called the Agency and was given some basic information about the fees, which with any other airline that I've dealt with in the recent past, was clear and concise and appeared to be without hidden agendas by the way it was explained to me by the travel agent. I bought 4 tickets and paid for them, I then received an email stating that I did not include the luggage for any the 4 travelers. At this point I realized this was not a good sign. I immediately tried to cancel but they were stern about no refunds and the only choice I had was to pay them significantly more. I payed the person the fees and waited for my tickets to be emailed to me but was told by Blair Martin (probably fake name since he had a heavy Indian accent) that I had to write a positive review of him and then he would release my tickets to me. I wrote a review with one or two sentences saying they were a good travel agency under duress but now I'm updating and writing the truth. This experience with TRAVOPORT was the worst ever with a travel agency, these people utilize scam tactics to lure you in to buy a cheaply priced ticket without telling you basic information that they will eventually use against you as an missed error on your part charging you significantly more than the original accorded fees for the flights. FYI these people are probably not even based in the US, they are of Indian accent and they could care less if you threaten them with reporting them to the BBB or the Federal Trade Commission. The Travel agents that will DECEIVE you are Blair, Nadalie, and Davina.

Tasha S.

I am reporting Travoport to the State Consumer Protection office / Better Business Bureau for the following reasons. I feel that Travoport is a scam and have dishonest agents. I booked flights on December 13, 2024 from Newark to San Diego and never received a call, text, or email from Travoport letting me know if my flight and ticket was confirmed. I emailed Travoport on December 16, 2024 inquiring about my flight/ticket and got no response. I then called Travoport on December 17th inquiring about me, my granddaughter, and son's flight. After Travoport agents placed my call on hold several times, they then decided to hang up on me. When I called back, the agent Henry stated Travoport canceled my son's ticket, and then stated that my ticket was voluntarily canceled, and he changed his wording and said I'm on standby, and then changed his wording again saying that me and my son's ticket was voluntarily canceled, because Travoport tried calling and emailing me and my son, which is a lie, because I have no missed calls, no voicemails, or emails from Travoport; so therefore I challenged Henry and asked him to produced to me evidence of actually phone records from the telephone company showing that Travoport tried calling us. I also asked for emails to show proof that Travoport emailed me. He refused to provide them to me, and stated it will be provide to my credit card company if I try to dispute the charges. Of course I will dispute the charges if or when the charges appear on my credit card. I will also do Travoport one better, by filing a complaint with the State Consumer Protection office / Better Business Bureau, and a police report for what I believe to be theft and fraud if my credit card is charged for anything dealing with Travoport after I clearly instructed Travoport to Not charge my credit cards. This company needs to be stopped. They picked on the right person to help bring their business to an end legally!