SERVPRO of Belmont / San Carlos - Redwood City, California

Servpro of Belmont / San Carlos stands as a premier restoration service provider dedicated to assisting individuals and businesses in Redwood City, California, and the surrounding areas following a wide range of damaging events. Located at 40 Cape Hatteras Ct, Redwood City, CA 94065, the company offers comprehensive solutions addressing water damage, fire damage, crime scene cleanup, and general building restoration needs. Reaching them is straightforward via Phone: 6505914137, or through their informative website at Website: servpro.com. Their commitment to quality and client satisfaction is evident through their extensive list of specialties and a consistently positive customer feedback.

Company Specialties and Services

Servpro of Belmont / San Carlos specializes in a diverse array of critical restoration services. These include:

• Water Damage Restoration Service: Responding swiftly to flooding, leaks, and burst pipes, they implement effective drying, dehumidification, and mold remediation techniques to mitigate damage and prevent secondary issues.
• Building Restoration Service: From minor repairs to extensive reconstruction following fire, storms, or other structural damage, they offer tailored solutions to restore buildings to their original condition.
• Cleaners: Providing thorough cleaning and sanitization services for affected areas, ensuring a safe and hygienic environment.
• Crime Victim Service: Offering sensitive and discreet crime scene cleanup services, specializing in biohazard remediation and trauma-informed support.
• Debris Removal Service: Efficiently removing and disposing of damaged materials and debris, facilitating the restoration process.
• Fire Damage Restoration Service: Addressing the complex challenges of fire damage, including smoke and soot removal, structural repairs, and system restoration.
• Waste Management Service: Responsible disposal of hazardous and non-hazardous waste materials, adhering to all environmental regulations.

Operational Details and Accessibility

Servpro of Belmont / San Carlos operates with a focus on client needs and operational efficiency. They offer on-site services, meaning their team can rapidly assess the situation and implement the necessary response. Furthermore, the facility is designed to accommodate individuals with disabilities, featuring a wheelchair-accessible car park and a wheelchair-accessible entrance, demonstrating their commitment to inclusivity. The company's responsiveness, as highlighted by numerous client testimonials, is a cornerstone of their service.

Client Feedback and Reputation

The company’s reputation is strongly supported by a significant number of positive reviews. Currently, Servpro of Belmont / San Carlos boasts 32 reviews on Google My Business, with an average opinion of 4.5/5. This high rating reflects the dedication of their team and the effectiveness of their services. The positive feedback consistently emphasizes the professionalism, courtesy, and knowledge of the technicians, particularly mentioning key personnel such as Jose G and Luis O, who were commended for their expertise during a recent incident involving a tree branch falling through a roof. Tony Garcia 4S is also frequently acknowledged for his excellent communication and collaborative approach when working with tenants.

The reviews frequently cite the company’s rapid response time, crucial during events like a heavy rainstorm when a tree branch caused significant damage. The ability to deploy a team within hours of a call, as experienced by one client, showcases their commitment to minimizing disruption and mitigating further damage. Furthermore, the thoroughness of their work, including detailed communication and proactive updates, is consistently praised. The team’s capacity to handle complex situations, such as those involving crime scenes, with sensitivity and professionalism reinforces their position as a trusted and reliable service provider. The use of experienced 'Master techs' like Jose G and Luis O speaks to their investment in training and expertise.

Contact Information and Location

For those seeking immediate assistance, Servpro of Belmont / San Carlos is readily accessible. Their address is 40 Cape Hatteras Ct, Redwood City, CA 94065. Clients can easily reach them by phone at Phone: 6505914137. The company’s website, Website: servpro.com, provides further details about their services, team, and contact information, along with customer testimonials and helpful resources. Servpro of Belmont/San Carlos is dedicated to providing exceptional service and peace of mind to their clients during challenging times.

In conclusion, Servpro of Belmont / San Carlos represents a dependable and skilled resource for a broad spectrum of restoration needs. Their combination of specialized services, accessible location, and positive client feedback makes them a valuable partner for individuals and businesses facing damage and requiring expert assistance.

👍 Reviews of SERVPRO of Belmont / San Carlos

me T.

5/5

our house recently had a large tree branch fall through the roof. Of course it was raining at the time and we had not only the 2ft by 4 ft hole in the roof but water damage.

Servpro was on site within hours of our call and I have to say their Master techs
Jose G and Luis O
we're very professional, courteous, knowledgeable and greatly appreciated by us.

I would also like to give a shout out to Tony Garcia 4S excellent communication on keeping us updated and working with our tenants.

thanks again servpro.

Julianna A.

2/5

I had a terrible experience with this company, and honestly if it wasn't for the exceptionally, kind and professional staff I would give them a 0. My tenant, a nurse searched for a company to come into the home and complete a mold test, she found SERVPRO. I spoke with servepro, they mentioned they would come in and do a test and let me know what they see and give me a remediation plan. Great, a week later I get a call from the project manager who I shall not name because I'm a lady. He said the house was peculiar in that they din't see any mold, he said something about a report that will come in email and that I can forward to him when I receive it. At this point, my lack of knowledge of what a humidity test vs a mold test hindered my ability to grasp his explanation. In short, I feel taken advantage of, I thought they were testing for mold, not for humidity. In any case, I never received anything about what the humidity results were! and only after I emailed the project manager did he send me an email with an explanation of what was done.and I quote "I can recap what we observed during our inspection" The bill is for $350 for nothing other than a email recap of what they saw with the naked eye. I could have done that and saved the money. I am not giving 1 star solely because Louis in the office very kindly explained the bill to me. As well as the manager Monica Garcia, who went above and beyond to help me and also answered my questions, sent me an actual report and a new link to avoid a $12 fee on the $350. Dissapointed.

Shirley A.

1/5

Servpro of Belmont extremely rude. I forgot the manager name.
They came out to dry out the flood in my condo. They sent in 3 men that didn’t speak any English. The supervisor was trying to explain, but I couldn’t understand not one word. there was a huge communication problem. I was very frustrated since my condo was full of water, I couldn’t understand what she was trying to explain. The workers set up the fans, I called the supervisor at Belmont and explain the situation. All he said was we don’t need your kind of business. They pulled out all their equipment and left with everything wet.
I explained That I was very frustrated that I could not understand the supervisor. I would never use Servpro ever again. Very disrespectful he was very rude. Now they want me to pay $1800 for leaving the job undone. I was very unhappy!!!!

Lynne F.

5/5

I cannot find the words to praise Veronica Fire, Antonio and Alexandra and the other members of their team highly enough. Their kind and ultra professional ways made a very trying experience so much easier to experience. . They paid extra attention to detail, were patient, efficient and always courteous and thoughtful. They have my full throated recommendation and gratitude for a job well done!

stephen H.

5/5

I recently had significant water damage in my condo. ServPro was the second remediation company that came out. After discovering there was still water damage, they quickly helped with additional remediation work. Everything from beginning to end (scope of work, work completed, final report) was very professional and detailed.

Jesse O.

5/5

Dejuan and Gabriel came to help with the water damage repair. Dejuan specifically was very knowledgeable and informative. He made sure all the steps were well communicated and I felt that a good job was getting done.

K J. L. Y.

5/5

Servpro was great; removed debris and cleaned up our spaces that were flooded. Crew members Luis, Roling, Veronica, and Mags were terrific. They were responsive, punctual and great to communicatee with. Proj mgr Eder was also great communicating with us on what needed to be performed at the job site.

Lisa A.

5/5

Tony notified me when he was 25 minutes away. He was respectful and knowledgeable. He did a great job of explaining things to me. I’d highly recommend him and ServPro if everyone there is as great as he is.