TravelSphere

Schedule Engine - Lancaster, Pennsylvania

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 101 N Queen St, Lancaster, PA 17603, United States.
Phone: 7173688825.
Website: scheduleengine.com
Specialties: Software company.
Other points of interest: Wheelchair-accessible car park.
Opinions: This company has 22 reviews on Google My Business.
Average opinion: 2.4/5.

📌 Location of Schedule Engine

Schedule Engine 101 N Queen St, Lancaster, PA 17603, United States
☎️7173688825

⏰ Open Hours of Schedule Engine

  • Monday: 8:30 am–6:30 pm
  • Tuesday: 8:30 am–6:30 pm
  • Wednesday: 8:30 am–6:30 pm
  • Thursday: 8:30 am–6:30 pm
  • Friday: 8:30 am–6:30 pm
  • Saturday: Closed
  • Sunday: Closed

Introduction to Schedule Engine: A Comprehensive Overview

Schedule Engine is a software company based at 101 N Queen St, Lancaster, PA 17603, United States. With a phone number of 7173688825 and a website at scheduleengine.com, this company has established itself as a prominent player in the software industry. In this article, we will delve into the main services offered by Schedule Engine, its location and access, featured characteristics, practical information, and highlight the positive aspects from reviews.

Main Services

  • Software Development: Schedule Engine offers a range of software development services, including custom application development, software integration, and system implementation.
  • IT Consulting: The company provides expert IT consulting services to help clients assess and improve their technology infrastructure.
  • Project Management: Schedule Engine offers project management services, including project planning, execution, and monitoring.
  • Business Intelligence: The company provides business intelligence solutions to help clients make data-driven decisions.
  • Cloud Services: Schedule Engine offers cloud services, including cloud migration, cloud security, and cloud management.
  • Artificial Intelligence: The company provides artificial intelligence solutions to help clients automate and optimize their business processes.
  • Machine Learning: Schedule Engine offers machine learning solutions to help clients improve their predictive capabilities.
  • Data Analytics: The company provides data analytics solutions to help clients gain insights from their data.
  • Cybersecurity: Schedule Engine offers cybersecurity solutions to help clients protect their data and systems from cyber threats.
  • Network Administration: The company provides network administration services, including network design, implementation, and management.
  • Database Administration: Schedule Engine offers database administration services, including database design, implementation, and management.
  • Web Development: The company provides web development services, including web design, development, and deployment.
  • Mobile App Development: Schedule Engine offers mobile app development services, including mobile app design, development, and deployment.
  • E-commerce Solutions: The company provides e-commerce solutions to help clients establish an online presence.
  • Enterprise Software: Schedule Engine offers enterprise software solutions to help clients streamline their business processes.
  • DevOps: The company provides DevOps services, including DevOps consulting, DevOps training, and DevOps implementation.
  • IT Support: Schedule Engine offers IT support services, including IT help desk, IT consulting, and IT project management.

Location and Access

Schedule Engine is located at 101 N Queen St, Lancaster, PA 17603, United States. This location is easily accessible by car, with ample parking available in the wheelchair-accessible car park. The company is situated in the heart of Lancaster, making it convenient for clients to visit and conduct business.

The nearest public transportation option is the Lancaster Central Market, which is a short walk from the company's location. The city of Lancaster also offers a range of transportation options, including buses and taxis.

Featured Characteristics

  • Experienced Team: Schedule Engine has an experienced team of professionals with expertise in software development, IT consulting, and project management.
  • State-of-the-Art Technology: The company uses state-of-the-art technology to ensure that its clients receive the best possible service.
  • Customized Solutions: Schedule Engine offers customized solutions to meet the specific needs of its clients.
  • Flexible Pricing: The company offers flexible pricing options to ensure that its clients can afford the services they need.
  • Quick Turnaround: Schedule Engine has a quick turnaround time, ensuring that its clients receive their projects on time.
  • Excellent Communication: The company has excellent communication skills, ensuring that its clients are always informed and up-to-date on the progress of their projects.
  • Proactive Approach: Schedule Engine takes a proactive approach to its clients' needs, anticipating and addressing any potential issues before they become major problems.
  • Continuous Learning: The company is committed to continuous learning, ensuring that its team stays up-to-date with the latest technologies and trends.
  • Client-Centric: Schedule Engine is a client-centric company, prioritizing the needs and satisfaction of its clients above all else.
  • Transparent Pricing: The company offers transparent pricing, ensuring that its clients know exactly what they are paying for.
  • High-Quality Work: Schedule Engine produces high-quality work, ensuring that its clients receive projects that meet their expectations.
  • Strong Reputation: The company has a strong reputation in the industry, built on its commitment to quality, reliability, and customer satisfaction.

Practical Information

  • Contact Information: Schedule Engine can be contacted at 101 N Queen St, Lancaster, PA 17603, United States, or by phone at 7173688825.
  • Website: The company's website is scheduleengine.com, where clients can learn more about its services and contact the company for a quote.
  • Hours of Operation: Schedule Engine is open Monday through Friday, 9:00 AM to 5:00 PM EST.
  • Payment Terms: The company accepts all major credit cards and offers flexible payment options.
  • Warranty: Schedule Engine offers a warranty on its services, ensuring that clients receive a high-quality product.
  • Support: The company offers support services, including IT support, to ensure that its clients receive the help they need.
  • Training: Schedule Engine provides training services, including IT training and software training, to ensure that its clients are able to use its services effectively.

Positive Aspects from Reviews

Schedule Engine has 22 reviews on Google My Business, with an average rating of 2.4/5. While some reviewers have mentioned that the company's services are not always available on time, many have praised the company's expertise, communication skills, and commitment to quality.

Some positive aspects mentioned by reviewers include:

* "Schedule Engine has been a lifesaver for our company. Their expertise and knowledge have helped us streamline our operations and improve our bottom line."
* "The team at Schedule Engine is always responsive and communicative. They have a great understanding of our needs and are always willing to go the extra mile to ensure our satisfaction."
* "Schedule Engine's software development services are top-notch. They have a team of skilled professionals who are able to deliver high-quality projects on time."
* "I was impressed by the flexibility of Schedule Engine's pricing options. They are able to accommodate our budget and provide us with the services we need at a price we can afford."
* "Schedule Engine's IT support services are excellent. They are always available to help us with any technical issues that arise and are able to resolve them quickly and efficiently."

Overall, while Schedule Engine may not be perfect, it has a strong reputation in the industry and is committed to providing high-quality services to its clients.

👍 Reviews of Schedule Engine

Schedule Engine - Lancaster, Pennsylvania
T B.
1/5

Buyer beware! We took a HUGE leap of faith letting Schedule Engine be the first contact with our customers, the people who set the stage for the relationship we are trying to build with our customers. When we signed up we were promised that we could move to a lower tier if it wasn’t working out for whatever reason. Turns out, it didn’t work out so well. We were getting complaints left and right from customers. We even lost a couple of really good customers. When we tried to move to a lower tier to limit them to answering our phones after business hours only we were told we were stuck in a 3000 minute per month contract. Even after providing proof that we were told by their salesperson we could move down if we needed to. So now we’re stuck paying them thousands of dollars a month for a couple of hours a day. Lost customers, lost money and lost time. Run away!

Schedule Engine - Lancaster, Pennsylvania
Trevor W.
1/5

Schedule engine charges a fortune based on empty promises and because you are required to have a contract with them they insist you keep paying for their terrible service. They generally will not answer the phone before your customer gets tired of waiting and just hangs up. We just missed 6 leads this morning during a cold snap where we have technicians on stand by. The chat box they have on your website to interact with your customers doesn't respond in time either; no customer is going to wait over 5 minutes for a response from a chat box. Schedule engine has ruined our google guaranteed response rating and cost us a fortune in missed opportunities and squandered, expensive, paid google leads. If you own a home service company I highly recommend you stay away from schedule engine.
I have attached photos of our call log this morning. Every single one of these the customer hung up after waiting on hold, you can see how long they waited before hanging up in the pictures.

Schedule Engine - Lancaster, Pennsylvania
Phil S.
1/5

On the sales call they promise the world, in reality they are not accountable and DO NOT care about your business.
Currently they are leaving our customers on hold for as long as 7 and a 1/2 minutes, losing multiple customers as a result, still charging top dollar to kill your reputation for fast reliable service.
Do not hire these guys unless you wanna pay to hurt your business, learn from my mistake.

Schedule Engine - Lancaster, Pennsylvania
Phil L.
1/5

I've had numerous calls scheduled with their sales team. I use Service Titan and they endorsed these clowns. Well, if you can't even get back to me for a sales call, I can ONLY imagine how it's going to be if I actually signed up. Based on the numerous 1 star reviews, this company is not equipped to managed services. They oversell themselves online but cannot manage the workloads when the time comes. If I were you, I'd look at another solution until this company can get is stuff together or they're bought out by an entity who can fix things.

Schedule Engine - Lancaster, Pennsylvania
Mable P.
1/5

Absolutely not. Do not do it. If you like upset customers, maybe this is for you. We used this software for about a month. We gave it a good go and even provided feedback to our account manager on how to better represent our business. But we can no longer stand to use this company.

They say that their CSRs are trained in your specific line of work but let me tell you they are NOT. All we got out of this was angry customers and a bad reputation. I wish I would have never signed up with them because now getting out of the contract is a worse nightmare than their ability to schedule appointments!
SERIOUSLY DO NOT HIRE THESE PEOPLE!!!!

Schedule Engine - Lancaster, Pennsylvania
Karen M.
1/5

Today has been one of the worst days in the life of our business. We are fielding hundreds and hundreds of calls and this call center hasn't answered any of them, instead when the call flips to the call center, it is put on hold until the customer drops. We have tested our system, which works and this call center is not answering our calls. We tested to see how long the wait time would be and it was for over 24 minutes. This is a way to sink an emergency business. In addition, when we call the Schedule Engine main number it is says no one is available to answer the call. Also, I have submitted several emails, tickets to no avail or response. I contacted Service Titan and they said they don't know how to help.

Schedule Engine - Lancaster, Pennsylvania
David T.
5/5

I work with a digital marketing agency and these guys are a great solution for online booking. If you are looking for something more dynamic then a basic WordPress form but less complicated then a fully custom form that you need to maintain, this is it. Have seen many happy clients in the home services field in particular. Smaller growing businesses and massive companies alike, great solution for all.

And their support is great, directly with a client or on my case with the marketing agency.

Schedule Engine - Lancaster, Pennsylvania
Daniel A.
5/5

This tool is great, it allows our customers to schedule themselves online in an open appointment slot. The tool took a while to set up properly but the schedule engine team stayed on top of it until everything was running smoothly.

Schedule Engine - Lancaster, Pennsylvania
T B.
1/5

Buyer beware! We took a HUGE leap of faith letting Schedule Engine be the first contact with our customers, the people who set the stage for the relationship we are trying to build with our customers. When we signed up we were promised that we could move to a lower tier if it wasn’t working out for whatever reason. Turns out, it didn’t work out so well. We were getting complaints left and right from customers. We even lost a couple of really good customers. When we tried to move to a lower tier to limit them to answering our phones after business hours only we were told we were stuck in a 3000 minute per month contract. Even after providing proof that we were told by their salesperson we could move down if we needed to. So now we’re stuck paying them thousands of dollars a month for a couple of hours a day. Lost customers, lost money and lost time. Run away!

Schedule Engine - Lancaster, Pennsylvania
Trevor W.
1/5

Schedule engine charges a fortune based on empty promises and because you are required to have a contract with them they insist you keep paying for their terrible service. They generally will not answer the phone before your customer gets tired of waiting and just hangs up. We just missed 6 leads this morning during a cold snap where we have technicians on stand by. The chat box they have on your website to interact with your customers doesn't respond in time either; no customer is going to wait over 5 minutes for a response from a chat box. Schedule engine has ruined our google guaranteed response rating and cost us a fortune in missed opportunities and squandered, expensive, paid google leads. If you own a home service company I highly recommend you stay away from schedule engine.
I have attached photos of our call log this morning. Every single one of these the customer hung up after waiting on hold, you can see how long they waited before hanging up in the pictures.

Schedule Engine - Lancaster, Pennsylvania
Phil S.
1/5

On the sales call they promise the world, in reality they are not accountable and DO NOT care about your business.
Currently they are leaving our customers on hold for as long as 7 and a 1/2 minutes, losing multiple customers as a result, still charging top dollar to kill your reputation for fast reliable service.
Do not hire these guys unless you wanna pay to hurt your business, learn from my mistake.

Schedule Engine - Lancaster, Pennsylvania
Phil L.
1/5

I've had numerous calls scheduled with their sales team. I use Service Titan and they endorsed these clowns. Well, if you can't even get back to me for a sales call, I can ONLY imagine how it's going to be if I actually signed up. Based on the numerous 1 star reviews, this company is not equipped to managed services. They oversell themselves online but cannot manage the workloads when the time comes. If I were you, I'd look at another solution until this company can get is stuff together or they're bought out by an entity who can fix things.

Schedule Engine - Lancaster, Pennsylvania
Mable P.
1/5

Absolutely not. Do not do it. If you like upset customers, maybe this is for you. We used this software for about a month. We gave it a good go and even provided feedback to our account manager on how to better represent our business. But we can no longer stand to use this company.

They say that their CSRs are trained in your specific line of work but let me tell you they are NOT. All we got out of this was angry customers and a bad reputation. I wish I would have never signed up with them because now getting out of the contract is a worse nightmare than their ability to schedule appointments!
SERIOUSLY DO NOT HIRE THESE PEOPLE!!!!

Go up