RoomRaccoon | Hotel Management Software - Winthrop, Massachusetts

Introduction to RoomRaccoon

For hospitality professionals seeking streamlined operations and enhanced guest experiences, RoomRaccoon emerges as a powerful and intuitive solution. This company, located at 7 Somerset Ave, Winthrop, MA 02152, and reachable at Phone: 79821843, offers a comprehensive hotel management software platform designed to simplify key processes. RoomRaccoon’s core identity rests on its dual role as both a Software company and a Property management company, allowing it to cater to a wide range of accommodation types, from boutique hotels to larger resorts.

Key Features and Functionality

RoomRaccoon distinguishes itself through a robust suite of features, meticulously crafted to address the diverse needs of modern hotels. At its heart lies a user-friendly interface, facilitating effortless navigation and operation. The software excels in seamless booking management, allowing properties to efficiently handle reservations, cancellations, and modifications. Furthermore, the platform provides access to insightful analytics, empowering hoteliers to make data-driven decisions regarding pricing, marketing, and resource allocation.

• Online Appointments: RoomRaccoon facilitates the scheduling of various services, such as spa treatments, tours, and restaurant reservations, directly through the hotel’s website or mobile app.
• Onsite Services Management: Hotels can easily manage and track all onsite services, including housekeeping, maintenance, and concierge services, improving operational efficiency.
• Channel Management: Integrates with popular OTAs (Online Travel Agencies) like Booking.com, Expedia, and Airbnb, synchronizing availability and rates across multiple channels.
• Payment Processing: Securely handles guest payments, offering various payment options and automating invoicing.
• Guest Communication: Automated email and SMS communication tools keep guests informed and engaged.
• Reporting & Analytics: Comprehensive reporting tools provide insights into key performance indicators (KPIs), such as occupancy rates, revenue per available room (RevPAR), and guest satisfaction.

Accessibility and Inclusivity

RoomRaccoon demonstrates a strong commitment to accessibility and inclusivity, ensuring that its platform is usable by individuals with diverse needs. The company offers a range of accessibility features, including: Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, and Wheelchair accessible seating. Beyond physical accessibility, RoomRaccoon recognizes the importance of creating a welcoming environment for all guests, providing a Gender-neutral restroom and actively promoting an LGBTQ+ friendly and Transgender safespace. This dedication to inclusivity is reflected in the positive feedback received from a diverse range of users.

Customer Feedback and Reputation

The company’s reputation is bolstered by a significant number of positive customer reviews. Currently, RoomRaccoon has 21 reviews on Google My Business, with an average rating of 4/5. These reviews consistently highlight the software’s ease of use, powerful features, and exceptional customer support. One customer, Ashlene, specifically praised the company’s innovative approach and the value of their review sessions.

The feedback frequently emphasizes the intuitive interface, the seamless booking management capabilities, and the insightful analytics provided. Many users appreciate the responsiveness and helpfulness of RoomRaccoon’s customer support team. The platform is consistently described as a “game-changer” for the hospitality industry, streamlining operations and enhancing the guest experience.

Contact Information and Resources

To learn more about RoomRaccoon and its comprehensive hotel management software, potential clients are encouraged to visit the company’s website: Website: roomraccoon.com. For immediate inquiries or assistance, you can contact RoomRaccoon directly at Phone: 79821843. The company’s address is 7 Somerset Ave, Winthrop, MA 02152. RoomRaccoon is dedicated to providing exceptional service and support to its clients, ensuring a smooth and successful transition to its platform.

👍 Reviews of RoomRaccoon | Hotel Management Software

Tammy J.

5/5

Ashlene, our Customer Success Manager is an absolute star! She’s so innovative - it’s always an absolute pleasure talking to her.

LIM D. J.

5/5

Thank you for your kind feedback! I'm glad to hear that the one-year review session was meaningful and valuable for me. I appreciate the opportunity to share useful insights.

Enzo A.

5/5

RoomRaccoon is a hospitality game-changer! The intuitive interface, seamless booking management, and insightful analytics make our operations a breeze. Plus, their stellar customer support is always ready to help. Highly recommend for anyone in the hospitality industry!

Barb S.

5/5

Room Raccoon has been a great hotel management system. We have a small boutique hotel and it makes it easy to manage everything in one platform. The best part is having someone assigned to your account so that they can assist with any concerns or upgrades to the system. I would definitely recommend it to others.

Miracle M.

5/5

We have been so happy to find a hotel booking service that caters to small boutique hotels and has customer service responses that keep our business flowing. Chaz and Brenda have been excellent responding to our set up customer service needs from the start. We are happy to see our communication and transactions with our guests improve tremendously with our Room Raccoon platform.

Taras L.

1/5

We entered into a contract with Room Raccoon under the main agreement that we could integrate Stripe as our payment gateway. However, during the final stages before going live, we were suddenly informed that integrating Stripe was impossible, and we were left with no choice but to use their payment gateway, incurring unexpected costs of approximately 10,000EUR based on revenue.

Despite expressing our dissatisfaction and the fact that this change contradicted the terms we initially agreed upon, we were met with unresponsiveness, and unprofessionalism, and no solutions. Attempts to seek a resolution or a refund were unsuccessful, resulting in the loss of 3,000EUR and months of work.

After posting a negative review, we received a public response from RoomRaccoon, expressing understanding and extending an invitation to discuss the matter for a potential solution: "Please contact our customer support team to discuss your situation further. We would be happy to continue to be in contact with you and seek a resolution." Encouraged by this, I promptly reached out to them for assistance, hopeful that it was a sincere commitment. FAIL AGAIN! it's been over two weeks, and I'm still waiting for a response to my email.

Our experience with RoomRacoon has been extremely disappointing, and we caution others to approach this company with caution.

Joann P.

4/5

Good software and is very promising. Just need more customer service reps with better follow up

Michel K.

1/5

We entered and pre- paid a one year contract with RoomRaccoon. One of the main reasons we chose this PMS was because we were promised we would be able to integrate Stripe payments. Soon into our contract, they finally told us it would be impossible to connect (Stripe connectivity restrictions between the Netherlands, where their bank is located, and Mexico, where the hotel is located), but they assured us they would find a solution soon. Months passed and they never gave us a solution- one of their senior leaders- was kind enough to advice us to open a bank account in the United States (of course that wasn´t feasible).

On top of that, they also assured us that they had the structure to provide good customer support in latinamerica. Their support was non existent and often we would have tickets go unanswered for months or they would simply close tickets without giving us any solutions.

Finally, I had numerous meetings with one of their sales directors where he would make countless promises that, of course, they never fulfilled.

As you may know, migrating to a new PMS is expensive both in time and money. I can say that the hotel I represent completely lost its time and money with RoomRaccoon. Stay away from this PMS.