Renaissance Boston Seaport District - Boston, Massachusetts

Angie A.

I’ve stayed at Marriott hotels 8 times in the last month. I paid extra for early checkin and it went well. The desk attendant was courteous and informed me that since we were on club level we could use the club lounge Monday-Friday. He told me I would receive a voucher for breakfast on Saturday and Sunday since the club level lounge is closed on the weekends. We went to the desk pick up our voucher on Friday night and Iman at the desk told me that my voucher was for two people and I should pick it up Saturday morning. Saturday morning, we went to the front desk again and Iman went to get our voucher and came back with a manager, Eurydice. She informed us that even though two employees at the front desk told breakfast was included, we were misinformed and she was not going to give us breakfast. She was quite adamant that even though we were told we were getting breakfast, she could not honor that, because other people would expect breakfast too. We went to the restaurant and it was EMPTY. There were 3 servers sitting at a table alone. Wow, way to take care of your loyal customers Marriott. Would it have be that difficult to give a loyal customer a breakfast in an empty restaurant with 3 lonely servers sitting at a table with no customers in sight. Massive fail in the customer service department. Sometimes honoring your word is the best policy. Train your employees better or honor their words if they have made a mistake. The hotel lobby is tiny, the hotel is dated and the gym is freezing. We did have dinner in the same restaurant last night, and it wasn’t bad. However we waited 45 minutes for the check after we had already boxed up our left overs. I still topped 20% because the server was so nice. Btw, I passed by the breakfast restaurant two more times this morning and it was empty with servers just hoping to get customers to earn some tips. I only saw one customer all morning. I feel bad for the servers. Get them some business!

Kescia G.

Stayed here for 2 nights while in town for a work conference. The location was convenient to walk to the convention center and other places such as shopping and restaurants. The check-in process was easy. My room was spacious and appeared clean. It had a small refrigerator, an iron and board, but it also had a small table with no chairs to sit, which I thought odd. The last night of my stay it sounded like someone was randomly hitting the wall. Not sure what the noise was since there was no room on that side. When I checked out at 5 a.m., there was no one at the desk, and the maintenance guy told me to just drop my key in the bowl. However, i needed a paper receipt for my job, so he had to go find the guy working the desk. Otherwise, my time here was uneventful.

Rick S.

The room is nice, but the front desk and inside restaurant/bar are NOT on the same page. This hotel requires a $30 resort fee, which we were told is a credit that can be used at the internal bar/restaurant and that it closes at midnight.

The first night, we arrived at 10:45 and were given last call upon arrival, which was fine. We were told that Sundays close at 11 (3/23/25), but all other nights close at midnight. After a work event, we returned at 11:15 the following day and the same bartender told us they were closed. She said her name was "Casper" (but I don't believe that to be true) (3/24/25). She then changed her story for when they close. The front desk said the restaurant has the discretion to close when they want depending on business, but the restaurant wouldn't admit to that.

My problem with this is that $30 is paid per day (~10% of daily room cost) for a service you're told you can get, but you can't. It was also at the discretion on an overly uncaring and rude employee, who showed a severe lack of friendliness two days in a row, acting with impudence and disregard for the customer because she wanted her shift to end early.

Neither the restaurant nor the hotel cared, and while the room was fine, the lack of service and caring give this hotel a 2-star rating. I do not recommend.

Anjum S.

Service 10/10 they give free clam chowder and $30 credit to Starbucks if you’re a rewards member. Silver line is right outside. Great desk staff and service. Rooms have been redone. Best hotel for the seaport

""

Positive: We arrived early around 3pm, and were granted early check in, asked if we prefer a room nearby elevator or away, offered help with bags, plus a couple of waters each. The room was clean, everything worked perfectly, and the location cannot be beat! Negative: ""

Blus S.

If work or pleasure takes you to Seaport, this is a great hotel choice. Beautiful views from higher floors, a proper loyalty lounge, and fitness center. Not a bad walk to downtown Boston with a little less traffic in Seaport. And close to Castle Island, South Boston and a whole bunch of unique restaurants. I try to stay here when in Boston and the rate is reasonable.

Neil

Positive: The first floor was in renovation so it wasn?t as beautiful as the rest of the hotel but it was not disturbing at all. Overall, it was an incredible value. Excellent location, excellent staff An incredible restaurant! Negative: Not really the only thing I can say is they hadn?t renovated the room so they were short on USB outlets. That is even negative in my book.

Andres A.

Although the hotel is currently undergoing a renovation it is still a very nice hotel. Although there may be some inconvenience, the rooms are very comfortable and clean. The hotel is perfectly situated by the Seaport and they have plenty of dining options. The hotel staff have been excellent to work with. The check in staff was quick and efficient and the concierge had been great with suggestions and help. We like this place!