Rena Travel & Tours - Sterling Heights, Michigan

Address: 34528 Dequindre Rd, Sterling Heights, MI 48310, United States.
Phone: 5868837575.

Specialties: Travel agency.
Other points of interest: Identifies as women-owned, Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 175 reviews on Google My Business.
Average opinion: 4.1/5.

📌 Location of Rena Travel & Tours

Rena Travel & Tours 34528 Dequindre Rd, Sterling Heights, MI 48310, United States

☎️5868837575

⏰ Open Hours of Rena Travel & Tours

Monday: 9 am–5:30 pm
Tuesday: 9 am–5:30 pm
Wednesday: 9 am–5:30 pm
Thursday: 9 am–5:30 pm
Friday: 9 am–5:30 pm
Saturday: 10 am–3 pm
Sunday: Closed

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Rena Travel & Tours

Located at 34528 Dequindre Rd, Sterling Heights, MI 48310, United States, Rena Travel & Tours is a highly regarded travel agency that has made a name for itself in the industry. Established and operated by the dedicated team led by owner Amira, the agency is known for its exceptional services and commitment to customer satisfaction.

With a specialty in travel agency services, Rena Travel & Tours has carved a niche for itself in the competitive travel industry. The agency offers a wide range of services, including booking flights, hotels, and cruises, as well as planning custom itineraries for both leisure and business travelers.

One of the notable features of Rena Travel & Tours is its accessibility. The agency takes pride in being a woman-owned business, and is committed to ensuring that all its clients receive the best possible service. Additionally, the agency ensures that its facilities are accessible to all, with a wheelchair-accessible car park and entrance.

The team at Rena Travel & Tours is known for its professionalism and dedication. Amira, the owner, is highly regarded by her clients for her tenacity and responsiveness. Many clients have praised her for going above and beyond to ensure their travel needs are met, even in emergency situations. This commitment to customer care has earned Rena Travel & Tours a strong reputation in the community.

With a strong focus on providing excellent service, Rena Travel & Tours has garnered a loyal clientele. The agency has received numerous positive reviews, with an average rating of 4.1 out of 5 stars on Google My Business. Clients appreciate the personalized attention they receive and the peace of mind that comes with knowing their travel arrangements are in capable hands.

In summary, Rena Travel & Tours is a reliable and professional travel agency that offers a wide range of services to meet the needs of its clients. With its commitment to accessibility, customer service, and quality, it is a top choice for travelers looking for a seamless and stress-free experience.

Key Features and Information

Location: 34528 Dequindre Rd, Sterling Heights, MI 48310, United States
Phone: 5868837575
Specialties: Travel agency
Points of Interest: Women-owned, Wheelchair-accessible car park, Wheelchair-accessible entrance
Reviews: 175 on Google My Business
Average Rating: 4.1/5 stars

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"quality_score": "9",
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"language_used": "en"
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👍 Reviews of Rena Travel & Tours

Rena Travel & Tours - Sterling Heights, Michigan

Eman J.

5/5

I contacted the owner, Amira, with emergency travels and it felt like she dropped all her work to process my request. Very professional, tenacious, and responds anytime anywhere she may be. Even after my travels, she kept up with all my needs to insure complete satisfaction. Zero hesitation in using Amira's services. She's truly a veteran in this industry and passes her wealth of experience to her customers.

SamT T.

5/5

🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 amazing travel agent!! Elie was super nice and helpful! He booked me the best vacation package with full size suv to Orlando. I can’t thank you enough for all your help. Also Rhonda was always very sweet when I called. Trust me you will not regret booking your vacation here! They are honest, respectful and courteous. Thank you again Elie for everything! God Bless you always 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Lena G.

5/5

It was my mom’s dream to go to the feast of Our Lady of Guadalupe in Mexico City! My aunt had done the trip previously with Amira & we knew she does a wonderful job making sure travelers have a good time! Amira takes you to the most beautifully ornate churches in & around Mexico City. We also attend the Mass of the Roses at the Basilica of Our Lady of Guadalupe with thousands of Catholics from around the world. It’s an inspiring day filled with hope & prayer! We also had time for fun including taking a colorful boat ride in the canals where you get to dance with mariachi‘s! This is an unforgettable experience! Highly recommend this tour! 🇲🇽🌹🙏🏻

Soph S.

5/5

If you want an organized beautiful vacation book with Rena travel, she’s very down to earth positive love to help people, if you like to gossip and you have negative energy I don’t recommend Rena travel for you, I love Amira and I will never travel with someone else .

Mary K.

1/5

My father purchased four airline tickets for my mother and Aunts. My father asked if there were any agent fees. Per Amira, the owner, she stated there was no agent fee. My father then paid the price. Only later Elie (Louie) provided the receipts for the total amount of the four tickets, however he did not mention that they did in fact charge an agent fee. After my father received the statement, he saw there was an agent fee of $70. My father questioned Amira and Elie about the agent fee. Then, both Amira and Elie made it very difficult to return the money that they said wouldn't be charged to my mother and aunts. It was a major hassle, and Amira and Elie's tones were VERY NASTY. My father's advice to whoever deals with Rena Travel is to make sure to ask if there are any agent fees and at the same time ask for the details of the tickets. Before paying the total cost, make sure there are no additional charges added without your knowledge. In the end, Amira insulted my family and tried to steal from them. She acted like she was doing the biggest favor making them go through hoops to give back the money that she was supposed to never charge. No wonder others say to stay away.

*This is in response to Rena Travel comment:

The dispute was the embedded agent fee charges. Amira told my father there would be no charge of the agent fee. After, the four airline tickets were purchased for my mother and aunts there was no detail of the charges. My father's billing statement showed there was a $70 AGENT FEE. When he disputed the charge respectfully with Amira, in return, she was unprofessional and disrespectful. Again, the dispute was only for $70 agent fee.

Tommy R.

5/5

I have booked my last 4 vacations here and will book plenty more in the future. Do not believe any of theses negative reviews. Louie and Amira always go above and beyond to provide exceptional service for my wife and I. We love Rena Tavel and highly recommend them.

Randa S.

5/5

I had a great agent loui , hes very fast and professional, thank u again loui

Samantha G.

5/5

I would like to thank Rena travel for the best trip ever, she went above and beyond to make my trip to Guadeloupe amazing and I could not be happier with every single thing, from the booking experience, to the hotel, the accommodations, and all the experiences in between. She was so organized, perfect with timing, caring, made sure everyone was happy and having fun. From now on I will only be booking with Rena because I know I will have the best experience, thank you again for everything and this amazing trip we loved it very much. - Rita Younan