Red Jacket Beach Resort & Spa - South Yarmouth, Massachusetts

Address: 1 S Shore Dr, South Yarmouth, MA 02664.
Phone: 8002378887.
Website: redjacketresorts.com
Specialties: Resort hotel, Event venue, Hotel, Spa, Wedding venue.
Other points of interest: LGBTQ+ friendly.
Opinions: This company has 746 reviews on Google My Business.
Average opinion: 4.3/5.

📌 Location of Red Jacket Beach Resort & Spa

Red Jacket Beach Resort & Spa 1 S Shore Dr, South Yarmouth, MA 02664

☎️8002378887

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👍 Reviews of Red Jacket Beach Resort & Spa

Red Jacket Beach Resort & Spa - South Yarmouth, Massachusetts

Pam R.

Our room was an assessable room allowing us to park just outside. It was a corner with a king size bed, room 176. It was spacious and very clean. The bed and linens were perfect. The view looking out was amazing. There was a direct view of the ocean that was very special. It was on the edge of the complex so it remained a bit more secluded. We joined family there on Columbus Day weekend for a reunion and we could not have been happier. The private beach was perfect for our family of eight. The indoor pool was also perfect for our grandchildren. We were blessed to have a front row seat of the Yarmouth fireworks for fall festival.|Staff and food was excellent. Thank you for creating another memorable time for our family. Thank you Red Jacket!

Anthony G.

5/5

Stay was fantastic. The proximity to the beach was wonderful, especially being able to see the sun rise in the morning. Only complaints in the rooms are the very small toilets and loud A/C, otherwise beds were comfy. Breakfast was simple but good. The staff was kind. Overall great!

Miriam C.

We had a really nice time at the red jacket beach resort. Stayed in one of the new trailer-ish rentals, had a full kitchen and everything. Loved the private beach access and pools. Close to all the shopping in Hyannis and Yarmouth for groceries.

Ashley H.

5/5

Do yourself a favor and get married at the Red Jacket! We got married there on on 10/5 and its difficult to put into words how incredible it was. Karen Rood, Kristie Graul, and the ENTIRE Red Jacket team are amazing to work with. Everyone kept commenting on how unstressed I seemed leading up to the big day and it was all thanks to Karen and her team. Karen devotes an enormous amount of her time to understanding your wedding vision and puts together a flawless ceremony and reception. She was always available to answer my questions or if I needed to swing by to look at something. I spent my entire wedding day relaxing and enjoying being a bride while Karen and her team assisted my vendors, set up the ceremony and reception sites and basically anything else that was needed. Our guests loved their accommodations as did we! If you're looking for a fun wedding weekend with all your closest family and friends, there isn't a better spot to choose. The resort is beautiful and there is plenty of things to do in the area for guests that are in from out of town. 10/10 would get married there again! We are local to Cape Cod but will be celebrating our wedding anniversaries at Red Jacket for many years to come. THANK YOU again to Karen, Kristie, and their entire team for making my guests think that I'm a top notch wedding planner! I couldn't have done any of this without you and it cannot be stated enough how much fun we all had.

NorthStar05843755067

The Kingsize bed was Very comfortable as well as the Pillows . We sleep Very good for the 2 nites. We only had Breakfast there each morning is it was Very good as well. Can't wait to return next year. HIGHLY RECOMMEND THIS PLACE! And Staff was Very Friendly.

clambodia

My wife and three young adult daughters stayed at your Red Jacket Resort in South Yarmouth June 10th-15th. We were in room #255, with an Ocean view two bedroom, 1.5 bath suite. We found the facility and the room nicely renovated but had several concerns regarding our stay. I do not typically one to complain, but I hope hearing these issues will make you a better resort for future guests. I only post this after not receiving a response to 2 emails that were sent to the Red Jaket management.||1. Monday afternoon at check in to our suite, the half bath located in the area with the bunk beds, had a section of electric baseboard heat that was on high, and we were unable to be shut off, due to what was an apparent broken wall thermostat next to bunk beds. We contacted the front desk who sent a staff member to the room, who stated that he would let the desk know to contact a maintenance person. That evening no one from your resort contacted us or returned to our room. We closed the door to the bathroom, to keep the heat isolated, but the sleeping area was warm even with the air conditioner running. In the morning, we open the bathroom, to encounter a wave of super-heated air. The temperature in the half-bath was so hot that the bar of hand soap and my daughter’s deodorant on the vanity had melted and ran into sink. Tuesday morning at breakfast I stopped at the front desk, to ensure that the baseboard heat was going to be repaired today. Your staff reassured me that it would be fixed today. My family and I spent that day at the beach and returned to our room mid-afternoon and the heat still had not been fixed. I called the front desk asking when someone would be coming to look at the issue. Finally, Tuesday evening a resort staff member arrived at the room and disconnected the power at the baseboard, disabling the heater but not repairing the broken wall thermostat. Wednesday morning finally a crew which included an electrician, made repairs to the thermostat and baseboard heater. During the first twenty-four plus hours of our stay that ½ bath was unusable due to the extreme heat, and as I think back created a fire hazard and an unsafe situation for my family.|2. On Thursday afternoon during our stay, your resort held a reopening event at the resort. While I understand your resort is having the event, I find it strange that the few guests that were staying in your resort were not notified of or invited to the event. We only found out about the event by doing an internet search. On Thursday afternoon, after running to a local restaurant for take-out, we returned to your resort and were stopped by resort staff, asking “are you here for the event”. I stated “No, that we had been staying at resort since Monday”. Your staff directed us to park in a lot away from the resort since we were not attending the event. I find it unacceptable that a guest who had paid $2,100 for a room plus a $25.00 per night parking fee, could park in the resort parking adjacent to where they were staying.|3. Finally at check-in the floor of the suite felt gritty underfoot and appeared as if the floor had not been cleaned after renovations. The AC in the unit was not very cold, with noted dust on the ceiling AC vents.

Vanessa H.

4/5

Had a very enjoyable stay at the Red Jacket Beach Resort and Spa. It was the week after labour day, so the Resort was quiet and lovely. The restaurant is surprisingly good, solid food. The outdoor pool was not crowded. The ocean view room had a spectacular view of the beach and water. Overall, very nice stay.

Regina R.

We were extremely disappointed in the poor condition of the Red Jacket. Our first room had NO internet and a backed up tub. When I approached the assistant manager, Mike, with these issues, he blew me off and expressed NO desire to rectify them. When I emailed Holly, the manager, her only response was that this conduct was unlike Mike, so she did not follow up. When I emailed the CEO, my problems began to be addressed. It is unfortunate that a guest must contact a CEO to get basic hotel services. | It appears general maintenance is being neglected. The walls of both pools had a layer of black scum above the water, which was there a year ago when we visited the Red Jacket. The wooden decks outside the rooms desperately needed power washing because they were covered with dirt and bird feces. Most of the new beach lounge chairs were uncomfortable and covered with bird feces. This is unsanitary and unhealthy. | After I slipped in the bathtub, I had to beg for a rubber bath mat to secure my safety. I cannot imagine how a hotel that houses many senior citizen bus tours would not automatically include a rubber bath mat in each room. | In both our rooms, the screens on the sliding doors were torn and frayed. The safes were not bolted down, so they could be carried out by anyone, and the patio furniture was replaced with one small, uncomfortable wicker couch.| It is sad that such a beautiful place has been so neglected. We’ve been coming to this hotel for 35 years, and it has never evidenced such poor maintenance, despite the alleged renovations. | However, I must mention that even though the managers were unresponsive to my problems, the rest of the hotel staff was supportive and helpful.