Pueblo Tires & Service - East Main Street - Alice, Texas

Desmond E.

I purchased a trailer tire on 4/26/23. I then used the trailer to haul a few appliances from Corpus and Kingsville back to Alice. In total I put around 600 miles on the tire with maybe a 200lb load each way. The dual axle trailer was never weighed down as I only grabbed one appliance at a time as they came in stock.

I then parked the trailer for month. I came out to use it today 06/13/23 and found that the new tire was low, had split, and was budging out at the bottom. The damage to the tire does not look slashed, its clearly separated and pushing outward. The rubber on the inside of the tire is separating from the bands inside the tire. If it had been slashed I would expect a straight cut from a blade, or a rounded cut that follows the angle of the tire if I scraped against something while moving, but the split follows the sag of the tire exactly from when it was parked. The trailer also has oversized fenders on it that would make side swiping something very difficult.

I brought it back to Pueblo Tires and was denied a warranty replacement. The manager stated that usually when they break its above or below where it had broken. The manager offered to charge me half price for a new one, but I cant justify spending more money when I'm not sure the tires they sell are safe anymore. What if I paid half for a replacement and then that one broke too? Would they honor that warranty or would I be expected to pay half to fix it again?

If this had happened while I was actually hauling something it could have been very dangerous and cost a lot more to have a mobile tire service come out to fix it.

For the reasons above, I cant recommend Pueblo Tires & Service as a safe business to use.

Sandra G.

Danny helped me out first and for most he was amazing! I was helped in a timely manner! He explained everything so well! I don’t know much about my car and he was able to take the time and break it down and explain! Wonderful customer service! I will definitely be back!! Thank you so much 5️⃣⭐️

Ruben S.

Hard-working people. Hardly any waiting because they work like ants! They communicate with each other and collaborate to finish the job quickly. The staff is very knowledgeable and their costumer service is great! I strongly recommend Pueblo Tires of Alice, Texas.

Janie A.

I wanna say if you need a quick Tire Rotation Danny is your man for the quick rotation at Pueblo Tires and Service in Alice, Tx

Elias R. J.

I was so impressed with their service. Thanks Tony and John for the excellent fix. My truck runs straight again after that suspension adjustment. Its safe again

Veevee G.

The gentleman that were working there were awesome, answered every question I had asked. Quick service as well..

sam K.

Went here for a tire repair. Everything was great. The staff was kind and courteous. They went over everything with me, and answered all my questions. If anyone needs to buy tires, or is looking to get a flat fixed, I would most definitely recommend Pueblo Tires. I'll be looking forward to my next visit.

Schmungusthefungus

Went to a different tire service business who just filled the tires. Low pressure light came on again, and the guys at Pueblo were able to find the leak and patch it within 10 minutes. Absolutely awesome people there