Oak Glen Post Acute - Cherry Valley, California

MATILDA K.

Our friend who was under your care until October 30 is no longer with us, but I wanted to express my gratitude for taking care of him. The two names I often heard from him were David and Michael. He really liked both of them, and I think he was deeply depressed when he found out he needed to move to a long-term care facility. He really felt at home in your facility. It seemed like everyone had more time for each patient than in other (larger) facilities. Once again, thank you very much for all you do for your patients.

Matthew S.

I am deeply disappointed with the care my mother received at Oak Glen Post Acute. Unfortunately, my experience with this facility was far from positive, particularly when it came to the nursing staff, which was a major concern.

When we arrived to pick up my mother, I was shocked by the state she was in. The nurse on duty had thrown my mother's clothing into a pile on the bed, which was completely unprofessional and disrespectful. It was a stark contrast to the dignity and respect we had expected.

Even more disturbing was an incident the night before we picked her up. My mother had to use the bathroom in the middle of the night and asked the nurse on duty for assistance. The nurse, however, told her that she "didn't have time" and instructed my mother to "wet the bed." This lack of basic care and compassion was completely unacceptable, especially considering my mother’s health needs. To hear that my mom was treated so callously was both upsetting and alarming.

While the Director of Nursing may have been approachable when I spoke with them, the hands-on nursing care simply did not meet expectations. This type of negligence is concerning, and it left me feeling that my mother's well-being was not being taken seriously.

In addition to the issues with nursing care, I also found communication with Dulce the case manager to be a challenge. I received partial or sometimes inaccurate information, which led to confusion and frustration. At times, I struggled to get timely responses to my questions, which made the experience even more stressful.

Finally, the facility’s phone system was another major issue. After 5 pm, it was nearly impossible to get through to anyone. The voicemail boxes were full, and I couldn't connect with anyone in case of an emergency or to address concerns after regular hours. This lack of accessibility was frustrating, particularly when trying to resolve issues related to my mother’s care.

In summary, my experience with Oak Glen Post Acute was overwhelmingly negative. The nursing care was not adequate, and the lack of compassion shown by the staff was deeply upsetting. The poor communication from case management and the inadequate phone system only added to the overall frustration. I would not recommend this facility to others, as my family’s experience here fell far short of the care and professionalism we expected.

Jodi H.

I am grateful to the entire team at Oak Glen for taking such wonderful care of my dad. The staff treats him with warmth, dignity, and respect, and they have done a wonderful job of keeping us informed about his well being every step of the way. It's heartwarming to see how hard the activities team works to keep him active and engaged despite his health challenges. The rapport he's built with the staff (especially Crystal) is a source of comfort for our family when we aren't able to be there with him as often as we would like.

Art L.

Oak Glen post Acute is a wonderful place if you are looking to have your family placed for the best care in cherry valley. It’s very clean!!! and staff are attentive and compassionate. It’s also a very scenic drive to the location. Patients always rave about the pleasant experience they have had. So look no more and come check Oak Glen post acute. Hope this review paints a wonderful picture for you!!!!

Tyler M.

Outstanding. Oak Glen really has it all—accessible, communicative management; competent, softhearted nurses; warm, sociable environment; delicious, nutritious meals; spotless, organized facilities.

I have a loved one at Oak Glen. Although we live many hours and hundreds of miles away from each other, I know there is no better place for him to be. I hope to live closer to him one day, but for now I am so grateful for each capable hand that tenderly cares for him at Oak Glen Post Acute.

Rosalva M.

My mom stay at this facility and it was a great experience. Nurses, Social Workers, case managers, and CNAs were wonderful. Always kept us informed and always took the time to talk to us. Very clean facilities. Thank you for your service.

Jaime T.

Thank you Dulce, JoJo, Laurie, Reyna and the whole nursing staff for taking great care of our dear 95yr old auntie!
Everyone was very attentive, friendly, and professional.

Irene M.

I am so grateful to all the caring staff there who take care of my brother. I live across the country and am unable to be there as much as I’d like so they are like family to him. Crystol in activities is an angel who is always there for him and looking out for his best interests. He is not the easiest to deal with but she is always thinking of ways to improve his care and he loves her! She has a special gift! It is a comfort knowing he has a good home where he’s well cared for! God bless!