Kith Furniture - Bear Creek, Alabama

Nikki S.

Arrived 15 minutes early for 8 am load appt. No obvious signs to show what it is. Had to check in with security; all the guard wanted to do was talk politics. Went to shipping area and it is cluttered with metal so getting lined up to back in was ridiculous. Afraid I would puncture a tire with all the garbage strewn around. Loaded me quickly. Pick up paperwork at the front brick building. Had to walk a good distance to get to it. There IS overnight parking at the Ryder lot across the road.

Ray R.

Be careful with these security guards who are not so bright. They will send you to wrong docks to unload and then find yourself at the end of the line because of his mistake. Then you come back to guard shack and now it’s drivers fault and makes you get back in the back of the line. Pretty sad experience and will not be delivering to place anymore!!

Please train your guards to give out proper directions and have better attitudes.

samantha H.

I was given a bunk bed from a friend who lost the bolts and instructions. I contacted Kith Furniture and asked if they had the manufacturer information so I can contact the makers of the bunk bed to order the parts and get the instructions. I was contacted the following day, they FedEx me the parts and instructions. Free of charge! I will be getting my next furniture from them for sure. I would recommend this company, if they went out of their way to send me the parts free of charge for someone who isn't a customer of theirs. I can only imagine just how wonderful they are to everyone who purchases from them.

Matthew

Picked up here. Take a turn west off 13 south of the front facing building onto county Rd 99. Take the next right. Despite what the sign says shipping and receiving are in the back. There's new construction on the north one west sides. Receiving is all the way in the back on the north side but if you don't have a reference or load number you'll need to check in at the front office, but not the guard shack.

Brad H.

I came in for a pick up. The dock was backed up.
I got a chance to chat with John. He is a great guy. They were slammed, and he didn’t sugar coat it. He worked with me, and made sure I was able to stay on property to finish my 10 hour break (there are signs saying you cannot).

Floor loaded furniture that takes a bit to load, but all the guys loading were working hard and doing a great job.

I would be happy to pick up here again.

Brandi Y.

My loads are usually pre loaded. Today was a live load. I'm disappointed that I was sitting in the dock 2 hours before company started loading me. Now 3 hours in and I'm still sitting here watching my clock tick away.

Sophie G.

Fired my husband for going to the hospital when i was giving birth and because he missed a day because he was sick but still had a dr excuse. They dont listen to their own rules. They screw you over

Trudy B.

I would NOT recommend this furniture supplier to ANYONE! Not only do they not give you the full orders that you pay for, which they have done several times, but they also keep your money as a “credit” which is actually a mini, no interest loan to their company, which they refuse to refund. They like to send you to people who have conveniently all gone to lunch. Since when does a full Department go to lunch at the same time? Doesn’t the company have to run the entire time during business hours?

Additionally, as a Black woman, in a non-traditional role as an owner of a furniture store, I believe that perhaps we would have been treated much differently than we have been. (When I happened to have mentioned this, I got all sorts of, that’s not true, but it’s all in the eye of the beholder and quite frankly, they seem to complain a little to loudly for it to be anything other than true in my opinion.)

This has been my experiences with this company so I would definitely be wary as a small business seeking to purchase furniture orders from here. There are other places to purchase from where client relations and customer service truly mean something.