John Carver Inn & Spa - Plymouth, Massachusetts

Ken D.

Our room was recently remodeled, the beds were very comfortable. It was very nice and quiet. The hot tub was the perfect temperature. I see other recent reviews complaining about some of these things but we did not experience any issues and had a good nights rest.

Margaret S. J.

The customer service here was terrible. I reserved two days, was called at 5pm (six hours after checkout time) and told I should have checked out. Never have I ever stayed at a hotel that allows guests to stay six hours after checkout, and send no housekeeping. After the front desk person corrected himself to see I had reserved for two nights, he informed me the maintenance staff had gone for the day. I'd requested maintenance to fix my clogged bathroom sink- it was clogged when I checked in the night before. We waited till the morning to report it out of courtesy to the night front desk staff. I want offered another room or an apology, just that he obviously forgot or didn't care to put a maintenance request in. I guess I was expected to stay two nights in a hotel without a working sink. The front desk person from the night before was kind, helpful and considerate. The man working the day shift is a nightmare. We had planned to book our family reunion here for the kids in autumn. There's no way I will expose my family to this type of treatment.

Criss A.

IN RESPONSE TO THE HOTELS REPONSE: no, I am not confused I do infact have a spa treatment booked, you do not have amenities strictly for spa procedures. I am now expected to walk into a spa and have a massage when I've had no chance to relax or sit in a quiet room or enjoy a hot tub or anything. So no, again not confused. This is like a spa in a mall you just walk into for a quick service not an all exclusive spa.(Ladies at the spa clarified that they are NOT apart of the inn and they rent the space)

- CJs the restaurant on premisis also said they rent and are not affiliated with the inn

DO NOT BOOK!! Warning do NOT BOOK
This was booked for my birthday with the original plan being a spa day and a stay at the inn.

That's not the set up of this place at all. Their spa is not with its own amenities you do not get a relaxing day and a spa service.

Instead you get their hotel amenities which do not work, and after reading reviews I can see they've not worked for the last YEAR!!

COMICAL. the hot tub is freezing. The sauna is small and out dated. The staff is well versed in their script of " oh no I'll let the front desk know!!" "We are working on getting it going right now, shouldn't take more than 30 minutes --- maintenance is on it --- we are waiting for a part to have it fixed"

We checked in at 3pm... They finally managed to "fix" the hot tub at 8pm and than abruptly kicked us out at 955pm because the pool was closed .

Also, walked into the pool area to approximately 35 children or more. Apparently 3 children's birthday pool parties were happening. How can 1 lifeguard in sweatpants a hoodie and a hat keep an eye on 35 children ? Weird.

At the very least we ended up in one of the newer renovated rooms, and it was clean and the bed was comfortable.

The fact this hotel continues to advertise amenities that they are to cheap to run or to properly fix and that this has been reviewed for OVER A YEAR. And the owner has not solved this issue. Shame on you.

I will be calling the BBB to submit a report on this hotel, they are scamming guests and inaccurately listing their amenities.

Now, if I only wanted to bring the kids for a fun pool day with their friends than this place suffices for that. I think it's acceptable to bring the kids for a few hours to enjoy the water slide and pool. ( But even that is a bit of a stretch due to the heavy chlorine levels, cloudiness of the pool , the floor is slimey, and the water is freezing, and the life guard is in full cloths )

Lila L.

I've never reviewed a place before. I'll start by saying staff was friendly and there were some updates in the room. However, we came during vacation week mainly to use the pool. The pool are is much smaller than expected. I wish I'd read more reviews because I would have seen numerous complaints about water temperature. The pool room itself is freezing, kids were literally shivering with blue lips. The water was also super cold and the hot tub was a mere lukewarm bath. Lots of people complained so obviously staff is aware, but apparently they don't care. Also, went to hotel restaurant. Servers were nice, but drinks were very weak and no one in our party of 11 liked their food! Apparently people here don't like privacy because there's sliding doors on room bathrooms with no locks, no mirrors in room other than bathroom which made it hard to get ready with teen girls. Lastly, I have stayed in tons of hotels, some have included breakfast, some not, but NEVER have i stayed at a place that didn't have complimentary coffee in the morning. I simply would never stsg here again. Us and our friends were so happy we only booked one night, not two. The only reason I'm giving this two stars is because the staff we encountered was actually nice. Do better John Carver Inn.

e_m_g_7

Came for the pool. Pool is warm at best. Cold air near pool. Hot tub same temp as pool. Wife and I tried the hot tub but cold air was blowing out of the jets. Lifeguard said hot tub wasn't working but that doesn't explain the chilly air in the pool room and mediocre pool temp. Wife and I didn't even bother swimming. Kids still went in the pool but they were shivering whenever they got out of the water. Considering how we came for a nice break from the cold weather and to enjoy the pool it's a bummer that the pool experience was severely lacking. Hopefully it was just an off day but unfortunately we're just here for the night.

Jackie H.

Place is super cute and confusing! lol. But there are great staff there to help guide you. I went there to celebrate a family member’s birthday and we brought the kids with us and it was perfect! The pool is awesome- Joe at the front desk was awesome & very helpful explaining how that works and let us know about the arcade there also- how exciting!

Frederick W.

We attended a function at this hotel, and I have to say it was one of the best in the past few years. The room was spacious and clean, location was prominent with easy walking distance to every amenity plus lots of free parking, and the service for check-in, waitstaff during our function, and everything else was smooth and gracious. The only fault I could find was with the bar service, which I had noted in my review of the on-site restaurant, but basically unless you're going for bottled (industrial) beer you can forget about cocktails or wine. It is available but it isn't anything you'd want to consume.

Amanda N.

Great location, everything else was mediocre at best. Our rooms smelled like cigarettes, even though the property is non-smoking. The hot tub was cold (like goosebumps cold) the pool was also freezing (it's a pool though, so expected) staff was not friendly and had very inappropriate conversations at the front desk for all to hear. Overall very underwhelming. Better places in the area, keep looking!