Innisbrook Resort - Palm Harbor, Florida

Richard M.

Comedy of small errors, mostly the result of management decisions. Room has a kitchen, but poorly supplied if you want to cook even a little. Missing lots of basics--Knives but no cutting board, not one large bowl to mix in, no pitcher for tea, no ice trays or bucket to put in freezer, no strainer, etc.. Also no salt and pepper and almost no way to get it. No smart TVs to allow streaming.

Pools close at 6 p.m. No towels at pool I went to. Fitness center was decent, but old and tired. Housekeeping showed little attention to detail. Never left us shampoo, left less than half roll of TP w/ no back up, light bulb hanging off lamp, etc.. Not enough hangers. Lot of little misses.
Room was spacious and clean though.

Shuttle service was a big bonus. Free guest laundry was nice, but no laundry basket. Golf Course in great shape (Copperhead), but a poor value because it's just not very memorable. Other courses probably a better choice. However, All of the staff I interacted with were great. Good food in restaurants. Beautiful tranquil property overall.

Carrie B.

This is NOT a hotel! The check in lobby is dark and all is hard to find. The lobby is full of mold that MUST be addressed. There is mold in a lot of the rooms by reading reviews. When we arrived about 10:30pm it was difficult to figure out where to go. The hallway and building smelled like a retirement home and was very pungent. Upon arrival to our room the door had been left ajar with the privacy latch, TVs on and a couple of lights on. The bar stool had been moved to in front of the TV as if someone was just there watching TV. I called the front desk and they were not alarmed at all. In my opinion it made us very uncomfortable to arrive to a unit that made us feel amiss. The room was very clean. We stayed out of the hallways as much as possible due to the horrible smell that did not go away. When you think of a resort you think of a hotel. This is not that. This is a combination of apartment communities that are old and dated. We were very lucky to be in a room that the owner cared and had updated the kitchen. The furniture was gross and needs to be replaced. The wildlife watching, day spa and the maid service was the best thing about the stay. I cannot imagine that people come from all over the world for events here and the properties are not kept up and units, lobby and hallways smell so bad. The mold needs to be remediated professionally. Overpriced for the quality of what you get.

Kam S.

We had our wedding ceremony and reception at Innisbrook with Sarah as our event coordinator and everything was perfect! The property is well maintained and made a beautiful backdrop for photos! All the staff we encountered were helpful and friendly. The sleeping rooms were clean and comfortable. Sarah is amazing and coordinated every detail! The banquet staff were all so kind and seemed genuinely invested in making our event special. Even the tram drivers (Kevin) were engaging and ready to help in any way. We are so happy we chose Innisbrook!

robert Q.

I had the best time playing at all the courses! Copperhead and Island were my favorites for sure. Big thanks to the awesome staff and restaurants. It was such an amazing experience! I'm already looking forward to going back. I've been telling all my friends that they have to visit this place.

Tom L.

Service was the best!!! Hot food and coffee. Kind staff. Danielle k and jackie greeted us with a smile and perfect service! And they have the most well groomed hands! Golf was good! Thank you innisbrook!! Quality over all was well worth the trip!

J W.

ABSOLUTELY TERRIBLE!
Paid in full in advance for 2 nights in their Executive King Suite, verified on check-in that the room was paid in full, but they said they needed to put a credit card on file for incidentals. Go figure, 2 days after I check out I'm charged $90.40, when I call to find out why, they said "oh it's a resort fee", when I explained that I had already paid in full including $127.xx for taxes and fees and have the receipt for it she said she'd transfer me over to billing, go figure they don't answer. I've since had to file the dispute with my credit card to try and get my money back that they fraudulently stole, and there's not even a manager to speak to at this place apparently.
Beyond that, they charge almost $1,000 to stay in that suite and we show up and they have a used up body wash (disgusting) and no shampoo in the room. We called down to get some more and were told they'd bring us some in the morning; terrible service, didn't even bother to apologize for leaving used soap and not stocking the room. On top of that, you can’t even get a tee time, the amount they charge for the old, drab, musty room, they have 4 golf courses and charge over $400 per person to play but can’t golf here; we tried to book a tee time (the whole reason we even booked the trip) a week in advance at Copperhead and they said it can’t be golfed because they have a tournament, one of their other ones is booked, they said they could maybe get me an 11:00 or an almost 2:00pm tee time. Ridiculous. I don’t have any plans to rebook and waste more money here, definitely not getting what you pay for. I could recommend dozens of better resorts that have nicer rooms, actually let you golf there, don't steal your money, have actual customer service, and get wayyy more for you money, and are happy to make up for their mistakes. Innisbrook is terrible.

Winnie C.

Staying at this resort is like taking a step back into time into 1970s. We stayed at the Killarney building. The accommodations are old. Its smelled old, the walls and furniture and bathrooms are old. Popcorn ceilings! i haven't seen those in awhile. The first night had no hot water so took a cold shower. Everytime the AC went on, it would come on with a LOUD bang sound which would wake me up ever hour or so at night. The wifi needed rebooting as well. There are NO ELEVATORS so keep that in mind if you care about stairs or not.||Other than that, the SERVICE made up for the lackluster accommodations. Everyone there was extremely helpful and nice. Our bellboy carried 2 golf bags up into our room without complaints and our shuttle driver was extremely helpful. Check-in was a breeze.||The Golf course was fun. we played the South Course and Copperhead course. I found it REALLY weird that you need to walk across/behind tee-box #1 to get to the driving-range/putting-green in the South course. Their Locker-rooms at their clubhouses are as sad as their accommodations though. For the womens locker room, they do not provide anything (sunblocks, lotions, boxed-tissues, etc..) that i'm accustomed to in other golf-resort locker rooms, and THEIR shower is cold too!! Whats up with the NO hot water Copperhead course seemed in better condition than the South Course. South though is easier to play and less hazards.||I looked at their Loch Ness Monster pool, but didnt swim in it. It looked decently sized, but nothing impressive that I havent seen in other resorts so not sure what the big hype is. for a "luxury" resort, i expected higher-end pool furnishings.||Overall, I'm glad to experience Copperhead course, but wouldn't recommend to stay at the resort itself unless you're there for the golf and dont really care about the stay.

Vijay P.

This was the bestest family holiday and golf experience ever. Everything about Innisbrooke was excellent. The room was fantastic. The staff were super friendly. The food was excellent. The golf and swimming pool facilities were excellent. We had an amazing time. Really recommend.