Highwater - Redwood City, California

Address: 1405 El Camino Real, Redwood City, CA 94063, United States.
Phone: 6506831738.
Website: livehighwater.com
Specialties: Apartment rental agency, Apartment complex.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Appointment required.
Opinions: This company has 233 reviews on Google My Business.
Average opinion: 4.2/5.

📌 Location of Highwater

Highwater 1405 El Camino Real, Redwood City, CA 94063, United States

⏰ Open Hours of Highwater

  • Monday: 10 am–5 pm
  • Tuesday: 10 am–5 pm
  • Wednesday: 10 am–5 pm
  • Thursday: 10 am–5 pm
  • Friday: 10 am–5 pm
  • Saturday: 10 am–5 pm
  • Sunday: Closed

Highwater - Redwood City, CA

Highwater is a reputable apartment rental agency located at 1405 El Camino Real, Redwood City, CA 94063, United States. Their phone number is 6506831738 and their website can be found at livehighwater.com.

The company specializes in apartment complex rentals and has gained a strong reputation in the area. Other key services include on-site services, wheelchair-accessible parking, and wheelchair-accessible entrance. It is worth noting that appointments are typically required before visiting.

Highwater has received positive feedback from its clients, with an impressive average rating of 4.2 out of 5 based on 233 reviews on Google My Business. This strong track record of customer satisfaction is a testament to the company's commitment to providing high-quality rental services.

Key Features and Services

  • Apartment rental agency
  • Apartment complex rentals
  • On-site services
  • Wheelchair-accessible parking
  • Wheelchair-accessible entrance
  • Appointment required

Location and Accessibility

Highwater is conveniently situated at 1405 El Camino Real, Redwood City, CA 94063, United States. The company offers wheelchair-accessible parking and entrance, ensuring that all clients can easily access their services. However, it is essential to make an appointment before visiting the premises.

Customer Reviews and Ratings

With a robust presence on Google My Business, Highwater has garnered a total of 233 reviews. The company's commitment to excellence has been recognized by its clients, resulting in an impressive average rating of 4.2 out of 5. This feedback is a clear indication of the high level of satisfaction among Highwater's clientele.

Conclusion

In conclusion, Highwater is a reliable and customer-focused apartment rental agency located in Redwood City, CA. With a strong emphasis on providing exceptional on-site services and accessibility features, coupled with a solid track record of customer satisfaction, Highwater is an excellent choice for those seeking quality apartment complex rentals in the area.

👍 Reviews of Highwater

Highwater - Redwood City, California
David T.
5/5

I rarely address a review early in my tenancy, but I have been consistently impressed with just how pleasant this team is to work with. From the leasing team (Sandra, Gina) to the maintenance team, it feels like they care for the Highwater likes it’s their own home and residence and that is really meaningful to me and my fiancée.

Anything I present in the Maintenance Portal gets addressed promptly and sufficiently! Hernan, Moussa, Joe and cleaning crews all do such a wonderful job communicating and helping to make the experience so pleasant.

We have lived in another complex in Redwood City for 3.5 years prior, and did enjoy our time there but nothing compares to what feels like compassionate and , if I dare say, “white glove” service here st Highwater.

I hope the team continues to know they’re appreciated!

Btw, nothing beats the view at the top of Highwater!!

Highwater - Redwood City, California
Krishna G.
1/5

I lived at Highwater Apartments for two years, and my experience was nothing short of disappointing, frustrating, and, at times, downright discriminatory. From the very beginning, the management's handling of packages was a mess. I experienced multiple instances of lost or misplaced deliveries, which caused significant inconvenience. Package management was chaotic and clearly not a priority for the staff, making it a constant headache.

After moving out, I was never provided with an itemized statement, leaving me completely in the dark about what I was being charged for. This lack of transparency is not only frustrating but also raises serious concerns about how they handle residents' finances. On top of that, the fees added to my rent seemed arbitrary and unexplained. You won’t know about these extra charges until after you’ve already moved in and paid the first month’s bill, which feels like a bait-and-switch.

The accessibility of staff was another major issue. Over the two years I lived there, the complex went through about 8-10 different leasing agents, making it incredibly difficult to get any consistent help. Whether I had questions or needed assistance, the response time was poor, and I was often left waiting for weeks without resolution.

The parking situation was equally problematic. The garage regularly flooded, and in my case, it led to the destruction of two of my vehicles. The management’s response was beyond negligent—rather than taking immediate action, they suggested residents wade through knee-deep water to retrieve their cars, posing a serious safety risk. This is a clear example of how poorly the property is managed and maintained, with no regard for the safety or well-being of residents.

To make matters worse, it took me over 20 attempts to get the billing for my electric vehicle charging situation sorted out. The level of disorganization and lack of follow-through was astounding.

In conclusion, my time at Highwater Apartments was riddled with issues: disorganized management, arbitrary fees, unresponsive staff, and poor maintenance. For the price I paid, the experience was far below acceptable standards. I would not recommend Highwater to anyone and strongly urge the management to take these issues seriously for the sake of future tenants.

Highwater - Redwood City, California
P T.
5/5

I have lived at Highwater for almost a year now and love it here! The building is modern, quiet, clean, and has wonderful amenities. The location is perfect with easy access to the caltrain and downtown redwood city.

I want to highlight the exceptional service that Katrina, the manager, provided when I was looking for apartments and moving in. She helped me navigate a very complicated move in process and was extremely responsive to emails/phone communications. She demonstrated honesty and integrity - and I felt that she was always acting in my best interests by assisting me whenever I ran into an issue/had questions. If there ever was an issue (and this was very rare), she was always responsive & made every effort to rectify it. The maintenance team (including Joe) is very responsive as well. For the very few times I have needed to put in a maintenance request, Joe and others on his team were always quick to respond (most of the times the same day or within a day) and provided excellent solutions. I feel well supported in this community.

Bravo to Katrina, the management team and the maintenance team!! Thank you!

Highwater - Redwood City, California
Fazleen H.
5/5

This will be my third time renewing my lease at Highwater, and I couldn’t be happier with my decision. Honestly, after my first lease, I almost moved out, but Katrina was a huge deciding factor in choosing to stay. Since she took over and brought in new staff, I’ve noticed a significant improvement in how the community is run.
Katrina is incredibly responsive and shows real integrity in her work. She runs a tight ship, ensuring her team consistently provides excellent service. She also enforces important community rules, like making sure residents leash their dogs and addressing trash issues, which helps maintain a clean, respectful, and enjoyable living environment. Having lived in other complexes, I can confidently say that this level of management is rare.
Katrina and her team are the reason I’m renewing for a third time. There’s truly no better community in Redwood City!

Highwater - Redwood City, California
Kareem H.
5/5

My partner and I recently toured this beautiful property. We were thoroughly impressed by how well the property is maintained and how well the units show. We immediately felt at home at Highwater thanks to the warmest welcome by the property manager, Sandra. She is one that goes the extra mile and that is always appreciate when looking for your next place to call home!

Highwater - Redwood City, California
SJ C.
1/5

The apartment looks great, but don't ever pay Greystar any more than what you need to pay - you'll NEVER get your money back!

I applied for a unit here before and had to cancel. Upon applying, the management required that I pay the deposit and the first-month's prorated rent via cashier's check (which tbh sucks, I had plenty of time prior to move in and may well have paid via ACH). I didn't want to pay for cashier's check twice, so I just paid both together not knowing I'd be cancelling the application later.

I cancelled after my deposit refund deadline so I gave up on that, and I asked for my rent to be refunded. But voila, it's been almost a month and a half and they're yet to process my refund! The accounting team is hard to reach and is so reluctant to respond. Having heard back a week later would count myself as lucky, and the leasing team just says this is out of their business. I mean seriously, is it so hard to process a refund?

I don't know if it's their lack of capability or lack of willingness, but either way this is a horrible experience. I see why there were so many negative reviews about the managements in nearby Greystar communities. God knows what other situations I'd have run into, had I moved into the apartments.

Highwater - Redwood City, California
Tulsi S.
1/5

I lived here from 2022 - 2023. Service was horrendous. There was mass flooding in the garage despite the building being newly built. The evacuation policies were poorly executed. We were asked to drive waterlogged cars out of the garage. See video and images attached. The fire department arrived and had to tell the complex not to drive water logged cars. No other apartment buildings experienced this level of flooding in the same downtown area.

Additionally, the management company is out to squeeze you for every dollar. My apartment was well maintained with hardly any wear and tear (one area of paint missing on the wall, that was 1x1 inch or less in size). I even spoke with the head of maintenance who inspected the apartment, and noted it was in excellent condition. However, the "final inspection" took place after I left, and the entire deposit was taken. The pet deposit was also taken, despite 0 pet damage. This was almost $1000. When I asked for receipts, a poorly documented receipt was sent to me (looked as if it had been created on microsoft word) stating it had cost them close to $1000 to clean the apartment...this does not add up.

Staff is largely not present and not helpful. They often do not know simple facts about the building: i.e. is there a loading elevator (there isn't), can areas be reserved (frequent errors in reservations of loading zone/common areas/etc), move in/move out protocols, etc.

This apartment is not luxury. When I first moved in, I had to ask for towel rods to be installed in the bathroom. They informed me I had to install these myself, and when I cited this is standard in both regular and luxury apartments, they sent someone in to install them. The electrical system was poorly done, and the fuse would blow if multiple devices were plugged in at the same time. The "high tech" app system to access the doors is incredibly faulty. There are 2 apps and 1 key card. None of them work uniformly on all doors. So you basically have to use a combination of all 3 to access the building.

There are far better apartments in the same price range in downtown Redwood City. Save your money and go somewhere else.

Highwater - Redwood City, California
Lore D.
5/5

I love living here, it’s a very nice building and well located in RWC. I really appreciate their effort to plan activities for the community and the opportunity to meet my neighbors. The amenities are also nice and they do a good job at keeping them clean. I’ve also had good experience with maintenance; recently had an issue with my sink and Joe came to fix it right away. Overall would recommend 🙂

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