Hertz Car Rental - North Dartmouth - Faunce Corner Road - North Dartmouth, Massachusetts

Rob B.

They rent junk. I had to repair a part while driving on the highway. The vechicle had rot and broken parts. I ordered a 4×4 truck, which was ordered more than month before. This place use be reliable and their vehicles in good shape. I have rented from them for about six years. They also charge me $400.00 for some dog hair on the floor. It doesn't cost 4 hundred to vacuum floor mats. I'm done with this place. I already notified my insurance company to no longer send me there.

Once again they use a automated apology to pasifie customers with a issue. Send it off to the local office, wich they have no management. They currently own me $200.00 for parts and repairs.
I reached out to the local Dartmouth Ma. branch, but got no where. I talked to a woman on the phone and explained the situation. I have not received any reply back as of yet.

I am happy to say that I have used Enterprise car rental twice since hertz did this to me. Their customer service is great and they rent cars that are well maintained, unlike Hertz who give you banged up cars that you have to pull over and fix them and buy parts so you can drive it. They still have not paid me for the repairs. I would stay away from Dartmouth ma. Hertz rental. Horrible customer service. Try Enterprise rentals just up the road from Hertz on Faunce corner rd in Dartmouth Ma. You won't be disappointed.
Another great rental from Enterprise on Faunce corner rd in Dartmouth Massachusetts. You won't be disappointed.
STAY WAY FROM THIS RENTAL CAR COMPANY. THEY ARE CROOKS. THEY STEAL FROM YOU.
DISHONEST COMPANY

RENT YOUR CAR FROM ENTERPRISE. THEY ARE 100% BETTER COMPANY. THEY DONT RENT YOU DIRTY CARS THAT SMELL LIKE SMOKE AND HAVE CAR ISSUES. THEY DON'T MAINTAIN THEIR CARS WELL. IF YOU DON'T WANT TO TAKE THE CHANCE GETTING STUCK DON'T GO WITH THIS COMPANY. THE PEOPLE ARE RUDE AND SHADY. IF YOU DO, MAKE SURE YOU CHECK THE CAR FROM TOP TO BOTTOM BECAUSE THEY WILL CHARGE YOU FOR SOMETHING YOU DIDN'T DO. OR OVER CHARGE FOR SOMETHINg.
This where they will treat you right!

Vicki V.

DO NOT USE THIS COMPANY!!! RUN AWAY FAST!!!!!!! Nobody gets back to you and there is no way to get anybody on the phone... I was recently over charged for rental dates... the car was returned to the auto body business ( as I as told I could leave it there) and hertz did not pick it up for approx 2 weeks... NOT MY FAULT... the car was not in my possession and they are charging me for it. I have called, emailed & went into the North Dartmouth MA branch and there have been crickets nobody is helping what a messy business. Now i am getting a letter from an attorney! Really!!!
HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE!!!!!!!!! There are other rental car places...

Chandra E.

I had a horrible experience using Hertz Car Rental in North Dartmouth! I reserved a vehicle that I was going to use to travel on a family vacation. The reservation was for Saturday morning. We arrived before our scheduled time to be met by absolutely no one! The doors were locked and there was not a single person to be found, other than other unhappy customers dealing with the same problem. The office should have been open until 12 p.m. and I was left with nothing, and I had prepaid a portion of the fee. After speaking with a representative at the corporate office, I was told there was nothing they could do! This was a Saturday so there were not many options, luckily I found enterprise car rentals in fall river to still be open. They got me a car immediately and my vacation was not fully ruined! I was extremely disappointed in this facility.

erica I.

1st rental I had smelled of cigarettes and when I went to pick up another I was given 3 options. One of the options was missing the inside driver handle, the other was not recommended because it also smelled of smoke and the one I took home hadn't been cleaned yet. There were cheetos on the back floor and food on the steering wheel. Since I had no more options, I ended up cleaning the rental myself.

Elizabeth F.

Have to say I was very disappointed. Had a reservation made by my insurance company on a Saturday for the following Tuesday. Took the time off work to arrive and be told there were no cars available except an electric vehicle which did me no good as I had nowhere to plug it in. Then I was told to try another Hertz. Instead I cancelled and was well taken care of at Enterprise rental down the road.

Tanya T.

Mr. RAF demonstrated exceptional customer service during my recent extended vehicle rental. His empathetic and responsive nature was evident throughout the entire process, as he consistently made himself available to address any questions or concerns I had. Mr. RAF's proactive approach included regular check-ins to ensure my satisfaction with the electric vehicle and my overall well-being. His dedication to providing a positive customer experience was truly commendable.

Faith

Due to being rear ended and my car being totaled back in January the person who was at fault did not have rental on her policy but the Insurance company covered the rental for me for a few weeks through Hertz. I've always gone through Enterprise if I've needed a rental but honestly my experience with Hertz in North Dartmouth was not only smoother, but the upfront deposit you need to put down that they hold until the vehicle is returned was only $50 compared to $100-$200. I'm not sure if that was because I did everything online the day before and reserved the car or if they were just cheaper. The process I found was much faster as well with both picking up the car and returning the car compared to some of my experiences at Enterprise were I've been there 45 mins or longer waiting and going over paperwork or staff stopping to help customers that are dropping off vehicles. The staff at Hertz were focused, and in less than 10 minutes, I had the key, paid, and signed, and I was gone. Same with the return, it wasn't a long drawn-out process. He checked the mileage, gas walked around the car, and printed a receipt, and I was done. Staff were also more approachable as well. Will definitely be using Hertz in North Dartmouth if I ever need a rental again!!!

Jose R.

Terrible experience at the Dartmouth location. The car was filthy. The customer service terrible. I rented a car through an a insurance claim and was mistreated, belittled.