Hatcher Heavy Duty Services Inc - Birmingham, Alabama

Hatcher Heavy Duty Services Inc.: A Comprehensive Overview

Hatcher Heavy Duty Services Inc. is a multifaceted operation located in Birmingham, Alabama, dedicated to providing comprehensive solutions for heavy-duty vehicle and equipment needs. Situated at 3584 Industrial Pkwy, Birmingham, AL 35217, United States, the company operates as a trusted auto wrecker, a skilled mechanic shop, a specialized trailer repair shop, and a reliable trucking company. Its strategic location facilitates efficient service delivery throughout the region. The company’s commitment to quality and customer satisfaction is evident in its diverse range of services, catering to both individual vehicle owners and larger commercial fleets.

Services Offered

Hatcher Heavy Duty Services Inc. offers a wide array of services designed to address the complex needs of its clientele. Their primary offerings include:

• Auto Wrecker Services: They provide efficient and professional vehicle removal and salvage services.
• Mechanical Repairs: A team of experienced mechanics handles a broad spectrum of repairs and maintenance for various vehicles, ensuring optimal performance and longevity.
• Trailer Repair Shop: Specializing in trailer repair, they offer services ranging from routine maintenance to complex structural repairs, guaranteeing trailer safety and functionality.
• Trucking Company: The company’s trucking division provides reliable transportation solutions for a variety of goods and materials.

The integrated nature of these services allows Hatcher Heavy Duty Services Inc. to offer streamlined solutions, often resolving customer needs efficiently through a single point of contact. The company prides itself on its ability to handle diverse projects, from minor repairs to complete vehicle recoveries.

Location and Accessibility

The physical location at 3584 Industrial Pkwy, Birmingham, AL 35217 provides a central hub for their operations. Crucially, the facility is equipped with a wheelchair-accessible car park, demonstrating a commitment to inclusivity and accessibility for all customers. This feature is particularly beneficial for individuals with mobility limitations, ensuring they can access the company’s services with ease. The company’s proximity to major roadways facilitates quick response times for towing and transportation requests.

Contact Information

For inquiries or service requests, customers can contact Hatcher Heavy Duty Services Inc. via telephone at 2058417988. While a website is currently unavailable, potential clients are encouraged to call directly to discuss their specific requirements.

Customer Feedback and Reputation

Hatcher Heavy Duty Services Inc. currently boasts 33 reviews on Google My Business, providing valuable insights into customer experiences. The average opinion is 2.9/5. While this average indicates room for improvement, several reviews highlight the company’s responsiveness and dedication to resolving customer issues, particularly in urgent situations like vehicle towing. Specifically, one customer recounted a scenario where the company effectively intervened to prevent a potentially costly scam involving a tractor-trailer breakdown, demonstrating a commitment to ethical practices and customer protection. The positive comments frequently emphasize the company’s willingness to provide honest assessments and competitive pricing. The reviews suggest a strong focus on providing prompt and reliable service, especially during times of need. It’s clear that the company is actively working towards enhancing customer satisfaction based on the feedback received.

Key Characteristics and Values

Hatcher Heavy Duty Services Inc. appears to be built on a foundation of reliability, honesty, and customer-centricity. The company’s willingness to provide second opinions and transparent pricing, as evidenced by one customer’s experience, suggests a commitment to ethical business practices. The provision of a wheelchair-accessible car park reinforces a commitment to inclusivity and accessibility. Furthermore, the diverse range of services offered—from auto wrecking to trucking—demonstrates a comprehensive approach to meeting the varied needs of its clientele. The company’s operational philosophy seems to prioritize responsiveness and problem-solving, aiming to establish long-term relationships with its customers. Their dedication to providing a safe and efficient service is a key element of their brand identity.

👍 Reviews of Hatcher Heavy Duty Services Inc

Todd B.

5/5

I highly recommend using Hatcher Heavy Duty Services if you are ever in need of a tow. They saved me from another wrecker company that was trying to scam us for $15k when 1 of our tractor trailers was broken down. I called for a 2nd opinion and Jessica was honest with me and got out there in under 30 minutes to get us taken care of for a very reasonable price. They will be my first call in that area moving forward. Thanks again Hatcher!

Tanner H.

5/5

I was passing through Birmingham after dropping off a load and was on my way back to Mississippi when my truck broke down. I called about getting a tow back to our yard and Lamar showed up in a very timely manner and safely transported me and my truck back. Good prices and good people at this company.

Jessica W.

1/5

This is the most unprofessional service I have ever gotten by a towing service. I will NEVER do business with them again and I insist you don't either if you are reading this review. There was no communication between getting my car back after multiple calls, a proper pick up time to remove my items from my car, and they abruptly left without notifying me that they were leaving the office empty although threathening me that they would ship my car away without my being there to retrieve my items. I consistently tried to get in touch with them and had to call the police because the owner decided, in her words, that she isn't sending anybody to come and let me get my items because she didn't want to interrupt their lunch break. Although I was in the rain on my lunch break to pick up my items... They were paid and I was made to feel like I was second rate and not a priority to their precious lunch break, although I had just given up mines. Ridiculous!!!

Kenneth B.

1/5

Had a customers car get impounded through Tarrant. We called and got price and storage per day. Went the next day and as my wrecker driver pulled up they told him they are close for the next hour for lunch. So ok we went back after that and now they will not accept the amount that was discussed the day before. These people as far as I am concerned are no good people and liars.

All I expected was for this company to do exactly what they said. No more and no less.

Anchor I.

1/5

BAD BUSINESS!!!!! Very unprofessional. They treat their customers like trash. We had a wreck and the police had the car towed there while we went to the hospital. They basically try to make it impossible to get your belongings or your car no matter how much proof you have. The crazy lady out front that runs the show is bad bad bad people. All Mexican staff it seems. Just a complete scam sham all around. I’d recommend anyone above them!!!

Tene P.

1/5

Very rude and unprofessional people. I wish my car had of been towed somewhere else. They gave me a very difficult time letting me get my things out of my daughter's totaled car. They weren't concern of the outcome of the circumstances. My daughter could have been killed in that crash and they did not care. Very rude do not take your car here if you can help it.

Rukayya H.

1/5

DO NOT HAVE YOUR CAR TOWED BY THESE PEOPLE!!!! I SWEAR TO YOU THEY TORE MY CAR COMPLETELY UP! Tarrant had my car towed...which I had just bought it a month earlier it drove like new! Soon as I pulled it off of their lot I noticed my car was driving different. I took it to the dealership and got a diagnostic on it and they had broken my STIRRING RACK/STRUTS/and Plus I have to have my car aligned. Now I’m in the process of suing them. Don’t let this happen to you to!!!!!

Tom H.

5/5

This place is a rip off!!!
Poor excuse for a wrecker company!!!
Rude and hateful people to say the least. Best thing for this company is to go out of business, that would be a great service for the community. If it wasn’t for all the impound business from Tarrant City they would go out of business, it’s a racket that should be against the law but when your in their back pocket the law does not apply.