Custom Travel - Wallingford, Connecticut

Steffen W.

My wife and I worked with Kyle to plan our honeymoon, and it was the best decision we made about the trip. He was incredibly knowledgeable and helpful, finding us an amazing trip to Kauai with fun activities to do while there. He also had great food recommendations for us.

It was truly a life changing trip, and we look forward to planning a trip like this with Kyle again.

Melinda L.

We’ve utilized Custom Travel’s services twice now – for our honeymoon to the Maldives and, more recently, for a trip to Spain. I found Custom Travel through an online search and chose them due to the great reviews they had. I had never used a travel agent before because I was under the misconception about it being expensive. However, I was pleasantly surprised when I learned that there wouldn’t be any additional fees to utilize a travel agent with them.

We worked with Kyle Kastukevich both times and we couldn’t be happier. Most of the communication with Kyle was done via email, which was perfect for my husband and my busy work schedules. There were a few times when we needed to schedule a phone call, and Kyle was very flexible on timing (after normal business hours), which was much appreciated. We provided Kyle with location, time frame, trip duration, and budget for each of our desired vacations. With this basic information, he was able to provide lodging options, excursions/activities, local restaurants, private transport, etc. He was also very quick to pivot based on any of our feedback/preferences. Before each of our trips, he mailed us travel documents, which came in handy on our vacations as it helped us keep track of our itinerary and confirmations for flights and private transport.

Kyle’s recommendations never steered us wrong and we were so grateful to have had his guidance on our trips. He was also very patient with all of my questions and I had a lot! The resorts/lodging, alongside private transfers, he had selected for us were top-notch and didn’t come up on any searches I would have found on my own. We are extremely happy with the services provided as Kyle’s helped us experience two incredible vacations in a matter of six months! I highly recommend Kyle and Custom Travel for anyone looking to let someone else take the reins on planning your next trip!

Michele H. M.

Working with Michele from Custom Travel was an absolute delight! We contacted her just five days before our vacation, and she went above and beyond to ensure everything was taken care of. Michele not only handled all the details from start to finish but also took the time to come to our house, explain everything thoroughly, and even managed our boarding passes while we were on our trip. Her attention to detail and commitment to customer service truly made our vacation stress-free and enjoyable. We highly recommend Michele at Custom Travel for anyone looking for a seamless and personalized travel experience."

Doug A. K.

We cannot say enough good things about Custom Travel!! Veronica planned the most amazing 10 day Hawaii Honeymoon for us and it was nothing short of perfection. From the moment we started working with Veronica, she was extremely professional, knowledgeable, trustworthy, and responsive. She took care of everything for us - from flights to hotels to excursions. We had never been to Hawaii before so we did not know where to even begin but Veronica helped us throughout the entire process. We spent 2 nights in Oahu, 3 nights in Kauai, and 4 nights in Maui. Everything was perfect and I would not change a thing. I cannot recommend Custom Travel enough!!

Jessica S.

Kate-
From the bottom of our hearts… thank you for helping us with this amazing and memorable family vacation. Your patience and knowledge is commendable. You always had the answer to ease our nerves about any questions or worries we had. You never made me feel like I was being annoying!
The resort was amazing. The grounds were stunning. The staff was exceptional. The food was great.
If you have people in the future ask about this resort I would say it it perfect for families. Everyday they had activities for the kids pool side. They ranged from volleyball to ballon toss games to hat painting to bracelet making. In the evenings, there was a family show of some sort around 8pm. We really loved the pirate performance. But I think our core memory was the foam party they did in the kid pool one late afternoon.
Although the restaurants were good, Bana the Japanese spot was our favorite and we ate there twice. The poolside bar, Celsius, was great for lunch!
I was worried that were didn’t do the Family Concierge because I didn’t know how to tell Delanney “We can’t do that” but the restricted pool and restaurant were hidden and you didn’t have to walk past or see it to know you were missing it. I would also say to families that the swim up rooms would be cool for like the first dip in but after that totally not needed. They just bring you into the same pool the resort uses so it’s more of an access thing than your own pool.
I’d be happy to anweerr any questions people might ask you if ever needed.
Thank you again for all you’ve done and we can’t wait to plan for next summer’s extravaganza!
Jess, Dave and Delanney

Amber A.

I spoke to a man named Kyle that didn’t seem much informed, although he said he was the “manager”. He started the conversation off by mentioning the prices of hotels in Saint Barthélemy start at $1,000, which is not even true. It seemed like he did this in hopes of turning me away. I then asked him about another destination that he didn’t have much to say about other than it was “cheaper” but still provided me with no help before ending the call. Regardless, he had a rude demeanor. I wouldn’t recommend anyone to do business with this company, it’s clear customer service is not a priority. Kyle made it seem as if this company caters to a certain clientele and I feel as if he tried to judge me over the phone.

Angela R.

Kate Germond was the absolute BEST to work with!! So easy to get everything ready and she made it a piece of cake to travel to a new country. HIGHLY recommend for all travel needs!! We booked our honeymoon with Kate and will be back for more!! Thank you SO much!! 🙂

Rita P.

Our vacation at Altelier was simply amazing! It was more than what we imagined. The hospitality, dining, cleanliness, the beach, our room etc were all superb! We have zero complaints and plan on returning! Thank you Custom Travel for the recommendation, booking, transfers and helping us make these memories!