Cruise Planners Headquarters - Coral Springs, Florida

E. Trenche

We've been working with Cruise Planners for nearly a decade and have seen firsthand how they prioritize their franchisees and empower each of them with the knowledge and tools so they can deliver an unmatched personalized vacation experience to their clients. Their leadership team is one of the best in the industry and you can see that through their various conventions and educational workshops. They are consistent and actually care. My sister has also booked numerous European vacations with a CP agent and has always a wonderful experience because they train their franchisees on how to create unforgettable memories for their clients. Would highly recommend them as a franchise and also for booking travel. Keep up the GREAT work guys!

lisa esparza

Thank you April & Brent for making our vacay to Cancun stress free!! Super helpful and always available. Thank you also for helping us with my brother's extended stay, you made it all so easy! We will definitely use you for all our future bookings.

Junk

I have a white passing name, I’m a dark skin Caribbean woman with dreadlocks. I have been interviewed here on 3 different occasions during a 10 year span, different departments. I am more than credible and have no criminal background. However I believe my “looks” didn’t match up to their corporate asthetics.

Elizabeth Manag

My first Norwegian Southeast asia cruise with Cruise planner lita Reyes was so stressful. We did buy our excursions with her as our travel agent and we had so many problems with the buses and vans for the city tours. Our bus got canceled in Singapore and with the rest we have to walk far under the heat of the sun. Our transportations most of the time late. Our lunch meal in Kuala Lumpur got canceled without valid reason .A lot of communication problems. Its actually guessing whats going to happen next.
If someone complains and make a comment, lita reyes would be defensive and then escalates into a fight. She would tell that person to leave the bus and will be refunded or at one time told a lady that she will cancel her hotel reservation. So unprofessional, disorganized, rude. My worst cruise ever! The only thing i enjoyed are the company of my friends.

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Beth Martinez

zero stars for cruise planners. Asia Cruise NCL 11/30 to 12/11 Cruise Planner Lita Reyes. Never ever ever!
Disorganized, unprofessional, rude----ZER0 point from us.
I hope you all will call and ask from previous customers before diving and taking their services!!!!!
This review would not let me to place zero so I habe to click one star to let this message go thru.

Kyia M.

DO NOT JOIN! If you don't make them $250,000/year in sales then they will charge you a hefty fee. There are a lot of fees and charges to be a CP franchise owner. If you fall behind on payments then they keep all of your commissions along with their 3% royalty fee. If you're considering being a travel agent, DO NOT join Cruise Planners. They allowed their White owners to make hateful remarks against African American Holidays. Cruise Planners needs to get certified in diversity, equity and inclusion.

In response to CP, I never said you were not transparent with your fees. You didn't waive any of my fees because you put me on a payment plan to pay those high fees. I have 2 emails and attachments with all the fees you charged me.

My comments are NOT untrue. My conscious does not allow me to do that. I actually really adore Michelle Fee as she was the reason I joined CP. Your rewards mean nothing when I and other Black CP franchise owners have screenshots of derogatory comments from your White franchise owners hating against Black Holidays. I never said anything about CP not being diverse. Of course you have a few Black people that work for you but that wasn't the point of my comment.

Plus you kept all of my hard earned commissions and you kept my 200+ email contacts and still market to them.

Honey, let me tell you something, I don't lie. Period.
You want to tell me I'm making slanderous statements. Should I attach the screenshots of the racists comments made by your White franchise owners from your Facebook group?

Olaf Olen

This is a great place to start your travel agent franchise. Top rated technology for use to book travel for your clients.

Jenn B

Review is for the Rep Debra McGregor she is lacking professional timely follow through skills and appropriate communication ☹️Upon arrival at our destination rooms was incorrectly reserved for 1 bed ? with express written requests months before finalizing trip.(too many issues to list; avoid using for stress free travels abroad)