Susan T.
1/5
1st off we were given papers for our flight but 2 weeks later there was still no charge on our charge card. I had to call the agency to book our flight. 2nd, we were called to pick up our papers for our trip. When we got there, they did not have transfer arrangements for us so they had to do that while we were there. 3rd, they did not arrange transfer from the airport to the hotel. 4th my name was listed wrong on the boarding pass and transfer documents for the cruise lines. I had to call NCL to get my name corrected on that. If I didn't change that myself I would have had problems boarding the ship. 5th, the agency printed our luggage tags for the cruise lines in black and white instead of orange so I had to change that myself. 6th, the Speedy Shuttle was scheduled to pick us up at the airport at 2:45a.m. when our flight was scheduled to arrive at 2:45p.m. The reason I found that out is because of everything else the agency did wrong I thought I better check on that myself also. In dealing with this agency, we ended up with 3 different travel agents because they kept leaving the company. I called Scott Knucle at Compass and told him all of the trouble we were having. His reaction was to scream at me because he couldn't handle the stress of not having competent employees. I'd like to rate this company with a big fat 0. I had to give them 1 star though because they don't give you an option to rate them 0. Needless to say, we will never use this agency again.
