Chipotle Mexican Grill - Brooksville, Florida

Christina B.

I get inflation is a thing but, to pay for a meal and getting home to only having half of one is absurd. Not to mention I got a big chunk of pork and it was a lump of fat that I had to pick the meat off of myself. This is ridiculous, it is not the first or second time it has happened. However, this will be the last. I will take my business elsewhere for a real portion of food. The amount of food I received is enough to satisfy a toddler. It must be emboldening to know you can skimp out on portions knowing that a paying customer ordered their food through the app to go and do not have them there in person to see how you’re doing them wrong.

Also, it sucks to buy food and still be hungry after eating.

Zerena G.

Food was amazing. I came to this chiptole because typically I don’t have any issues here and it’s the closest to where I live. Only thing bad about this place was the customer service and their dining room. Specifically the woman in the picture did not have a name tag so I have no clue who she is but I can only assume she is a manager of some sort. She was so focused on her food portioning and the employee’s next to her that she was not paying attention to what the customer in front of her was saying when she was talking to the customer in front of her, that I had to repeat myself 3 different times and when she gave me and my boyfriend our burritos she did not put it on the presser. Not only this she gave me a half of a scoop of rice and when I had politely asked her for more rice and she did not like that very much. Prior to her not listening to me, when my dad who was in front of me asked her about her food portioning on his chicken because she did not give the right food portioning (half of a scoop) she then made it seem like he was crazy and that it was right and he had to pay for double chicken which he was ok with he was just trying to ask why there was a difference between the customer in front of him and his bowl of chicken portioning. From the get go she did not have the best attitude and it’s understandable because they were a little busy before we had came in but she shouldn’t treat her customers a certain way due to her being frustrated that they are busy. Not to mention the dining room was completely trashed when we first came in, I seen another set of customers wiping their own tables so they could eat with hand sanitizer and paper towels so they ate somewhere clean.

Brittany P.

The only reason I come here is for my daughter. Staff is rude, very much overwhelmed, young and just full of entitlement. Online orders in advance are done for a reason, yet every single time with this location we are waiting for food to be made upon arrival. They lack the ability to clean, refill drinks or care about customers. I'm tired of people blaming computers.

Robert R.

Came in after the gym to order a bowl. The lady puts about 4-5 tiny tiny pieces of steak in the bowl. I politely ask for a little bit more. (I hate Karen’s and never ever really complain about food). They told me it would be extra so I’m thinking to myself that’s fine. She ends up putting another 4-5 little pieces. So now I’m paying extra just to have the correct amount I should have gotten from the beginning. Got to the register $26 for a bowl told them to keep it walked out and will never go back. These people are charging more for the bowls then they pay there workers

Ryan

The food QUALITY, not quantity or experience, has only been poor once or twice out of the many times my family has asked to come here. This is the third time I’ve been in this establishment where I’ve watched them take a scoop and throw back HALF or more of the spoon of protein. One time I had 5 pieces of chicken and their prices keep going up. What are we paying for Every other Chipotle we’ve had a great experience. The Cortez (Brooksville/ Spring Hill) location, more than half of the time have failed.

Bryan D.

So much for the return to full portions… they also failed to put the chips I ordered in the bag, so bang up job all around.

Kailey P.

Beyond disappointed and so mad with my order. Could you imagine working all day and being sick on top of that, just to receive HALF EMPTY BOWLS. I had no words besides tears, while I’m eating only two bites from this. This will be the FINAL time I ever eat from chipotle. Clearly the employees don't care about their job. Do not come here !!!!!!

Lynn M.

Just ordered for delivery and once again my order was garbage. The bad experiences have begun to out way the good over the last couple months. Ordered two meats, only got one (which was burnt and inedible) portions are a joke. Get it together chipotle. At least the guacamole didn’t suck