Big Bear Getaway by Meredith - Big Bear, California

Travis Smith

This company is absolutely awful to rent from. I highly recommend future people not rent any properties associated with this company either directly or via short term rental websites like VRBO and AirBnB.

We rented what looked like a nice home online to find out it was a complete mess upon arrival. Things we experienced included:
1. There were no additional kitchen trash bags to be found in the property (we had to go out and buy more)
2. The cleaning service clearly had not been in the property prior to our arrival as upon entry there were blankets and pillows strewn about the couches as if someone had been sleeping in there and didn’t put them away
3. There was long black hair on the pillows in two of the bedrooms
4. Hair on the bathroom floor mats in the master and single bathroom/ non-shower on the main floor
5. Dirty laundry/ linens were laying all over the floor in the laundry room (comforters, blankets, sheets, bath towels)
6. One beds pillows had stains all over them
7. One of the toilets had urine stains in it
8. Master bathtub was not clean, showing dirt, water and soap stains in it
9. We arrived to find no clean bath towels or linens in the house, as a result we had to re-wash and fold all the linens and bathroom towels the 1st night we were there (took us close to 3 hours to do all of it)
10. Multiple overhead ceiling lights we inoperable
11. The ‘hot’ knob associated with the master bath shower was broken and laying in pieces on the floor bench in the shower, as a result this rendered the shower completely useless as hot water can’t be turned on which also means we only had one shower to use now in the entire rental
12. The trash compactor in the kitchen has a broken front panel that had been carelessly taped together and was falling off
13. Their check-in process to access their properties is a nightmare

While some of this may seem insignificant I would tell you when you're renting a home for over $1000 a night you would expect these things to be buttoned up and taken care of.

On multiple occasions we talked with Big Bear Getaway, including Brian, as well as representatives at VRBO. Both sides claimed they would help out, of which nothing was ever done. This experience was an absolute disgrace. BE VERY CAUTIOUS working with this property management company and it's employees. They'll tell you what you want to hear then never follow up.

Alana DiCecco

This will be the first negative review I have ever left on Yelp. A group of friends and I rented a "lake front" cabin from this agency for 4th of July weekend. Upon arrival we were disgusted with the state of the property. #036 Eye of the Eagle. DO NOT RENT FROM THIS AGENCY!

When we arrived at the home in the late afternoon (after 4pm) of 7/1/21, we were immediately concerned about the safety and cleanliness of the property. Including but not limited to: visible mold growth on the walls, ceilings and window coverings of multiple restrooms and bedrooms, non-working smoke and carbon monoxide detectors, film falling and peeling from the ceiling, cracked/water damaged walls, discoloration around vents, broken vents being supported by sticks/poles, visibly damaged sealant and water damage above and below the deck, unwashed linens, stained carpets and pests including a nest of bats and countless insects.
Immediately we walked the property and began to document the damage for our own protection, additionally we opened all the windows and doors in an attempt to remove the concerning odor in the home that increased in potency as we ventured to the rooms downstairs with the most visible water and mold damage.

Our party was still arriving at the home throughout the morning and afternoon of 7/2/21 when we spoke with multiple members of your staff and it was at that time, due both to the unacceptable state of the property and the frankly disrespectful customer service agents that we made the decision to leave the home.

After finally deciding to leave the home, and ruin our holiday weekend, we requested a refund from the agency which has now refused to refund our group and is claiming that we are attempting to extort them by asking for our money back.

If you're looking for somewhere safe to stay in Big Bear, I would stay far away from this unprofessional agency and more importantly unsafe properties

Rebecca French

Loved the home we rented! Great friendly customer service so many wonderful vacation places choose from. our hidden cabin was perfect for a family of 10

Diana Liu

The check in process was terrible... I get that there were delays but 2.5 hrs late was bad. When I called to ask the representative from the Rental office he said the airb&b was ready at 4pm as promised and wasn't sure why we weren't allowed to go to the airb&b until 6:30pm. I explained that at the check in office the staff stated we were not allowed because house keeping hasn't cleared it. He said that it wasn't true and our airb&b was ready for us by 4pm. Not sure what happened there but we wasted 2.5 hours waiting around.

The air b&b they listed was just SUPER off from their listing.
When I say the place was not as expected:
1) the driveway realistically fits only 3 SUVS and that took all the driveway already. We have one compact sedan that was able to fit the 4th car on the dirt side.
2) the heating was super off in the house. It would say that it was set to 75 but literally only one room was super warm and the second floor had no heating at night.
3) no essentials: no seasonings or even oil. Only left 2 extra trash bags. It literally said word for word: "The spacious main kitchen is fully updated offering plenty of counter space and counter seating and is equipped with everything you need for cooking and serving meals." We ended up having to go out to buy the essentials because there were NONE.
4) thinnnnnn blankets and nothing extra to help at all...
5) They told their cooperate office a late check-put was offered but NOPE. Nowhere in any of our messages was a late check out offered at all. During the check in, it was stated we had to check out by 11am so yeah they lied to corporate office and Air B&B.
6) For the hot water it has been a known issue since other reviews have written about it.. I thought it got fixed since one of the reviews said someone came by to check on it but NOPE. The rental was a hit or miss with the hot water... not the greatest when you have 10 people that need to shower and some had to shower in cold water...

I've been trying to talk to them about a partial refund but they ghosted me...

Nora Grimm

Booked a family house with the main attraction being the hot tub. Arrived to find that it doesn't work, they are aware of the problem and after 8 calls and numerous assurances that the problem will be dealt with, we realised they have no intention on fixing it, refunding us or even having us speak with a manager. Terrible customer service and a bit of rip off.

Wendy Fontaine

My family had a fantastic stay over the long Christmas weekend. Our cabin was the perfect size for three, well stocked and very comfortable. The hot tub was big and clean. The booking process was easy, and Krista in the front office was super helpful and friendly.

Claudia Lugo

We rented cabin 052 for 3 nights. The cabin was not fully equipped as stated. We had no pans to cook and only 3 small pots. It smelled like old carpet! We had to spray it every day to keep the smell away! The kitchen was not swept nor mopped. The whole cabin was full of webs. We had to move the beds away from the wall because we found spiders crawling around. For the amount we paid for that cabin , we expected something clean, fully equipped and newer looking.

Cynthia Rivera

We rented this place . 2104 2nd Ln , Big Bear . This home wasn’t worth the amount of money we spend. The kitchen chairs had no cushion when you sat down, the stove was missing 2 knobs, the faucet was loose . In the master bathroom, I mirror was missing and the light fixture was missing 2 covers and the ones with cover the bulb wasn’t working. Worse of all since it was a 2 story house the heater only warm the upstairs. So my family downstairs were cold during the night . This place was rented during thanksgiving so we could have a different kind of experience, well we got it alright. Do not rent this place also the floor on the balcony was sagging down so we didn’t dare step on it. We definitely got robbed on this rental