Best Western Plus Executive Suites - Redwood City, California

Kayleen

Positive: The room was spacious enough for 5 people. The place was quiet. I love the design of the building. Staff was friendly and helpful. Also, I appreciate that they put us in the 1st floor since there were senior citizens with us. Room was accessible for them. Negative: It would be great if they have provided extra blanket and pillow in the closet.

Shenefield F.

Nicely kept property with squeaky clean rooms. We especially appreciated the excellent and kind service provided by the front desk. When we had to depart a day early (medical) the manager facilitated our refund. Highly recommend!

Kimber B.

The room was fine, front desk was nice, the bed sucked. It was a quick trip to Stanford children's hospital for the night so we didn't stay for breakfast.

CreeC2

One of the best hotels I’ve stayed in. They have hardwood floors so you don’t have the smell of carpet as soon as you enter the room. My second stay at this hotel and it’s always very clean. The staff is excellent and the food is awesome. The breakfast has great sanitary standards. The utensils are sealed and you get individual containers of drinks.

Margarita

Very good for the price! Came to the Stanford hospital on an emergency trip and had to spend the night. The front desk man was extremely helpful. The rooms are very clean and spacious. The parking is a bit tight but it was fine.

Im a heavy sleeper so I slept fine but the walls are a bit thin. You can kind of hear the showers and toilet flushings of your neighbors. If you’re room is downstairs you will also hear the footsteps of the upstairs rooms. So if you’re a very light sleeper, keep that in mind.

All in all, I personally have no complaints and would stay again if I was in the area. 😊

Curious13941408234

I was fortunate to have a very updated and new room on the ground floor as I requested. The breakfast was appropriate, and the staff was very considerate. I came down with a migraine and they were very understanding of my circumstance and provided a bag for ice, and extra towels. However, there was no hot tub poor pool. I purposely choose properties with a pool and, most often, in hot tub as well.

BarbaraR604

Stayed here because of the price and reasonable proximity to Stanford. Though nothing really fancy, it was all was clean, comfortable and attractive. The breakfast was varied and ample, though not particularly scrumptious. In the evening there was some noise from the road, but none from the other rooms. This is a small hotel offering more personal attention if needed. Call directly if you are a Stanford patient. Allow extra time due to traffic, but the distance to the medical center was only about 4 miles. For a real treat, book an expensive dinner at the Michelin starred Selby's a block away. No need to get in the car and hassle the hunt for parking. Or, go cheap and shop at what looked to be a nice market across the street.

The_devil_dog_travel

We arrived late to check in, I had called prior to our arrival to ensure that my room would be available upon my arrival and I was told (by gigi) it would be. When I arrived (after 11:00pm) , I was given a room but not the one I had reserved! Needless to say, I was very upset as I was told they did not have any double bed rooms available. HOWEVER, Nelson (the person on duty) was extremely helpful, polite, and attentive, he ended up resolving my issue by giving me 2 rooms for the price of one! His boss (who arrived when we were trying to resolve my issue) did not hesitate to approve the 2 rooms which was very impressive, as most places rather turn you away with a half-ass refund rather than compensate you for their mistake. ||||The next morning, Gigi (who I has called the day prior and told me my room would be available) was very apologetic and explained and showed me where there had been a miscommunication. The fact that the staff recognized their mistake, went out of their way to rectify it and explained where they “messed up”, speaks greatly of the type of people and business this is. THEY WERE GREAT, especially NELSO! ||||In regards to the hotel itself, it was clean, quiet (even tho it is located next to a busy street) and the b-fast was great! The pancake machine was a hit with my family and the bfast area was clean with plenty of food and side options. The only thing that can be improved I would say is the parking area, it is too small. Other than that, this was a great place to stay and I would definitely come back. Great staff, and great customer service.