AVIA Residences on Research - Westborough, Massachusetts

Alfred E.

I have been staying here for work for the last month. The rooms are nice. I have had lights out in the rooms but maintenance would quickly repair the lights. Dimple always makes sure that I am completely happy with my room. Having a full kitchen is a blessing when away from home weeks at a time.

yashwanth J.

I recently stayed at this hotel and had a wonderful experience. The staff is exceptionally friendly and welcoming, with special mention to Dimple, who went above and beyond to ensure our comfort.
The rooms are clean, well-maintained, and offer a cozy atmosphere. Service and maintenance were top-notch throughout my stay, with quick responses to any requests. Overall, I highly recommend this hotel for anyone looking for a comfortable and pleasant stay.

eohippus

(update: I just changed my star rating from 1 star to 3 stars after receiving a concerned call from management after posting my original review, below, and a refund for my stay.

It was explained to me that the person who had originally promised the refund for the unused portion of my stay is no longer with the organization, and that the property has plans for a near-future update.

Hopefully, by the time you are reading this review, some of those changes will already have been implemented.)

We live down the street from this hotel and needed a place to stay for three days during a part of our home renovation. My parents used to stay here when they visited us, many years ago, when it was a Marriott Residence Inn and it was lovely then.

The accommodations were so disgusting that we actually left a day early to live in the chemical smell from spray foam insulation, rather than spend another gross night in this place. Management promised (repeatedly - I called many times over the next week, for the refund that never arrived) to refund us for the extra day, and now I'm battling it out with my credit card company.

My husband described the room as a post-apocalyptic Marriott -- the kind of disintegrating building that would be left as the world began to crumble way. Everything was filthy or broken or smelled. The carpets were too disgusting to walk on barefoot, the walls had smears of dirt on them, the bed was all broken down.

The old tube TV in the bedroom, the size of a laptop screen, was completely non-functional. The living room TV picture was fuzzy and had vibrating vertical lines every inch or so. Someone had used the TV stand as a drilling surface and there were dozens of holes in the top.

The sliding door was missing the handle, and the cabinet doors in the kitchen were falling off their hinges. The couch cushions were mush and didn't stay on the frame.

There was mold in the bathroom tub, and the towels were threadbare. There was no soap or shampoo in the soap and shampoo dispensers - just plain water.

It had snowed the previous week, and the snow had frozen in an uneven mountain because nobody plowed it. There was no other place to park and it was almost impossible to get out of the car once you'd parked on top of th ice. I can't believe someone hasn't sued. But I'm sure that's coming eventually.

But dishonesty and cheating is the worst thing a business can do to a customer. Don't give these cheaters your money. Stay somewhere else.

Samson A.

Good service, rooms, and environment are clean. All you need is in the kitchen to do your cooking. Just be aware that front desk service is only available from 9-6pm, after 6p.m, you're on your own so avoid locking yourself outside of your room. Aside from that, I enjoyed my stay with no issues.

Prudhvi C.

I recently stayed at AVIA, and I have to say it was an exceptional experience. From the moment I arrived, the staff named Dimple greeted me with warm hospitality and made me feel right at home. The room was beautifully decorated, spotlessly clean, and equipped with everything I needed for a comfortable stay. The bed was incredibly comfortable, and I woke up feeling well-rested every morning.

subu G.

We had an amazing 10 days stay at Avia residences on Research Dr. The staffs were very Polite and helpful. They were quick to respond. The rooms were clean and spacious. We did not have any problems at all. My parents really liked the place and totally enjoyed their stay there. For booking the rooms "Gracie" from front desk helped me a lot and the process very smooth. Also during check in and Check out she made things so easy and simple. Allie Marsden is the manager and she was very helpful as well. Overall great experience and definitely recommended.

Thinh N.

My girlfriend and I had an excellent stay at this residence hotel. I had to move out of my apartment building for a week due to fire issue and this hotel was able to accommodate me right away. The price was very reasonable for the amenities that we receive. They also accept reservation from Agoda which I like. The hotel room was clean, warm, with great wifi connection. Their check in process was easy and friendly. The assistant manager Dimple was very kind, helpful with excellence customer service. They was able to provide a late check out because my girlfriend works night shift so she needed some extra hours of sleep. I would recommend this place.

Joilson S.

I am very grateful for the attention and care provided by the employee Dimple Mistry. She understood our needs and allocated us a room that made it easier for us to get around. Thank you very much! The hotel is clean, organized and well maintained. Excellent value for money. See you soon!