AAA Plantation - Plantation, Florida

Marie M.

I have been a member of AAA Plus since 2012. In that time, there have only been a few times that I have had to call or use the app to request roadside service.

On average, it's been a good experience with the exception of two crazies that I would have reported if they didn't know where we live.

The biggest issue for me is that they only allow four service calls per year, they bill you annually, but as you can see from my snapshot, they say you have two years of roadside assistance within your billing period. I have called customer service but no one can reasonably explain this.

Maybe what I'm really paying for is peace of mind and a little help—because with all the construction going on in South Florida and the loose screws on our roads, no one wants to be stranded out there, let alone at night.

Morton G.

Went to this office around midday to get International Drivers Permit. It is a big office and many people work here. After signing in at the front, someone saw me within five minutes, and quickly handled my documents.
I was in and out in less than 15 minutes.

Staff here are nice and friendly, office is clean, with comfortable seating in the waiting area. Bathroom is clean enough.
If you want them to take your photo it is a $12 surcharge.

Tom E.

I’ve been a AAA member for many years. I have my college age kids on my policy as well. We have not called AAA for assistance very many times, but the times we have called, we got zero assistance. Called for vehicle lockout assistance once. Car was locked, running, and partially blocking a lane in a busy industrial complex. After 4 hours of being told that the techs were handling higher priority calls (I guess a locked running vehicle blocking traffic is no big deal), we had no choice but to break into the vehicle ourselves, which resulted in damage to the doorframe and trim. Called for towing inoperable vehicles twice. First time was one of my kids. They were told that a truck would be there within 45 mins. After waiting an hour they were told that due to unforeseen circumstances, there would be no tow truck available for another 6 hours. They had to abandon the vehicle and come back the next day with a friend’s truck and tow strap to move it themselves. And today was the last time: car was inoperable and needed to be towed. Only problem was I wasn’t with the vehicle, not could I be at any time today or tomorrow. I asked if my girlfriend could be there to meet the tow truck. AAA said I had to be there, or I could add my girlfriend to the account. I told them to go ahead and add her to my account. Problem solved, right? Nope. After adding her to my account and letting me know what her membership would cost me, THEN they informed me that she wouldn’t be covered for 3 days, and while because she WAS on my account now, she could be the one to meet the tow truck driver, because she WASN’T officially on my account, there would be an additional $75 (or so) charge because she wasn’t a member. It made no sense, and the person I spoke with couldn’t explain why either, just that’s how it was. I spoke with several different AAA reps after that, and each one of them was exceedingly polite but stuck to their rehearsed scripts, and it was clear that they could not care less about the fact that a dues/ paying member had been left in the lurch without assistance several times in a row. Since being a AAA member, the one thing I’ve found AAA to be great at is spamming its members relentlessly trying to sell all kinds of new services. Years of money down the drain paying for my useless AAA membership.

Jorge C.

I’m giving a one star to this location just because of their unwillingness to take my application for an international drivers license at 5:20PM when they close at 5:30PM. I drove an hour to get here, explained to them my situation and they cared less to accommodate me even though I had all the paperwork ready in hand to submit my application. They had such a bad and lazy attitude and one of them shouted “why are you letting him in” as I was opening the door. I really wanted to do business with them but I will be going somewhere else due to their unwillingness to take me in as a customer. I’m not sure how much longer this company will stay in business with employees like in this location.

Gary W.

Totally satisfied. Sue Anne took great care of me, Very professional and enthusiastic. I also learned AAA has banking, credit cards, and financial products. I only knew about towing and trip books. I look forward to my next visit, great branch, great experience.

Christina G.

Whoever was the agent on 10/23 that attended my mother needs to be fired. I did not catch her name but her last name was Spanish. Heavy set individual. She was rude from moment my mother arrived. My mother asked her for two things maps to st Augustine and map to North Carolina. When she rudely asked for the starting address she told
My mother “ who comes here to ask for maps anyways when there is Google? “ I’m sorry did she really say that to a customer! Is this employee dumb? She would not have a job if it weren’t for the old generation wanting and needing paper maps. Wow! Horrible service! I wish I knew her first name!

Emily M.

Rosa Mau provided exceptional customer service. She sorted out a big mess with my membership and car insurance. She was wonderful to work with and saved me a lot of money. Rosa is a star!💫

Staying A. P. B.

Fantastic service, in and out. Went for my international drivers license and I think it took 20 minutes total. Everyone was friendly and very efficient. They take passport photos there for your international drivers license. Shout out to Rafael, he was on point and excellent.