AAA Lowell - Lowell, Massachusetts

AAA Lowell

AAA Lowell, located at 585 Pawtucket Blvd, Lowell, MA 01854, United States, is a reputable insurance agency and travel agency. They offer a range of services and products to meet the needs of their customers. The company can be reached by phone at 9789373061 or through their website branches.northeast.aaa.com.

The specializations of AAA Lowell include insurance agency and travel agency services. In addition to these core services, the company provides on-site services and has wheelchair-accessible facilities, such as a wheelchair-accessible car park and entrance.

AAA Lowell has received positive feedback from its customers. The company has 392 reviews on Google My Business, with an average rating of 4.4/5 stars. This demonstrates the company's commitment to customer satisfaction and high-quality services.

With a strong focus on customer service, AAA Lowell continues to be a trusted choice for insurance and travel needs in the Lowell area.

Specialties

• Insurance agency
• Travel agency

Other points of interest

• On-site services
• Wheelchair-accessible car park
• Wheelchair-accessible entrance

Opinions

• 392 reviews on Google My Business
• Average opinion: 4.4/5 stars

👍 Reviews of AAA Lowell

David L.

1/5

I was checked in by the receptionist and then proceeded to wait over an hour to try to get my Real ID, even though I had an appointment. Then when it was finally my turn, they let the person after me go, because they hadn’t checked my membership card which had had some glitch. They then said there was nothing they could do. The glitch wasn’t their fault, but they admitted they should have said something about it when I checked in so I didn’t have to wait. So overall, more than an hour wasted, No real ID, and barely an apology for their failure to check me in properly when I arrived. A remarkable example of terrible customer service.

morgan P.

5/5

Always a great experience at this branch! All of the employees are extremely nice and professional. I was in and out in less than 45 minutes. Keep up the great work !!

Steve C.

5/5

inquired about homeowner and auto policies. Not only was Jackie professional and very pleasant to work with but she saved us a substantial amount of money! Thank you for the classy customer service!

Noureddine S.

5/5

The best service I have ever got, I had a positive professional interaction with K. Balkan, served me and assisted me with professionalism, the smile never left her face the entire time.
I totally recommend their service.

Rahbert L.

5/5

Very Good. It is Good, The People at AAA are Nice. They did a Nice job. Thank you.

Dan D.

1/5

An agent told me I couldn’t exchange British pounds, as I had not bought them through AAA. As a longtime AAA member, I thought I deserved a rationale for the policy. Nope. Gobbledegook was all I got. Classic.

Frank C.

5/5

Great service. Great staff. Everyone should have a AAA membership.

Ariel B.

1/5

I have never had such a hard time reaching an agent in my life. I have been with AAA for a decade. I decided to switch my insurance to them last summer. I can NEVER reach my agent. I leave messages and no one returns my calls. I have waited on hold for over an hour and still no one answers. It’s insane how you simply cannot reach your agent or any agent at all. It took over a week of calling to speak to a person and they weren’t even helpful or seemed to be able to answer questions about my policy. It’s not acceptable that you can’t reach an agent when you need one.