AAA Lady Lake at the Villages - The Villages, Florida

Address: 955 Bichara Blvd, The Villages, FL 32159, United States.
Phone: 3527532500.
Website: locator.acg.aaa.com
Specialties: Insurance agency.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 185 reviews on Google My Business.
Average opinion: 4.2/5.

📌 Location of AAA Lady Lake at the Villages

☎️3527532500

⏰ Open Hours of AAA Lady Lake at the Villages

Monday: 8:30 am–5:30 pm
Tuesday: 8:30 am–5:30 pm
Wednesday: 8:30 am–5:30 pm
Thursday: 8:30 am–5:30 pm
Friday: 8:30 am–5:30 pm
Saturday: Closed
Sunday: Closed

AAA Lady Lake at the Villages is an esteemed insurance agency located at Address: 955 Bichara Blvd, The Villages, FL 32159, United States. They can be reached at Phone: 3527532500. Their website, Website: locator.acg.aaa.com, provides additional information about their services.

As an insurance agency, AAA Lady Lake at the Villages specializes in offering comprehensive insurance coverage to meet various needs. Their offerings include auto, home, life, and business insurance, among others. Their team of experienced professionals is dedicated to providing personalized service and ensuring that clients receive the best possible coverage.

The agency's location is wheelchair-accessible, with both a car park and entrance designed for accessibility. This feature ensures that all clients can easily access their services.

AAA Lady Lake at the Villages has received numerous reviews, with a total of 185 reviews on Google My Business. The average opinion: 4.2/5 reflects the high level of satisfaction among their clients.

👍 Reviews of AAA Lady Lake at the Villages

AAA Lady Lake at the Villages - The Villages, Florida

Nee's Queendom

1/5

Very unprofessional agents there , this office should elaborate in advertising that they ONLY handle insurance issues no roadside questions no guidance on what department just call the 800 number I can't help....smh it's no wonder the BBB has them at a 1.5 star rating ....and poor elderly folks saying they had to walk in the dark because of no help or response until 3+ hrs just for gas or tire requests .... Sad just sad

mef g

1/5

"Closed due to weather" 3 days before the hurricane arrives is ridiculous. Bad customer service despite overall a good company.

D Moreno

5/5

Rosanne was awesome for being our host on our day trip to Tampa Bay Downs. Thank you.

Marissa Hoover

1/5

I’ve had AAA for almost 30 years. In all that time, I’ve never had an issue. However, last night I had a flat tire which required a tow. I called them at 7:26 PM. The intake lady was incredibly rude. They said, after I waited an hour for a call back to update me on pick up time, that no one was available and that they would call and update me. After another hour I called again. They again said no one was available. I let them know that I wasn’t in the best area (the grocery store near me is shady at night) and that I’d been waiting for two hours just for a time. Multiple phone calls, multiple rude people later I get a text from Elite stating that they would be there in an hour and to expect a call. After waiting a half hour I call Elite directly. They state that the driver is on their way and I’m their first stop. A half hour later I get an update texted with a new arrival time of 2:00 AM. I call elite, they state their guy doesn’t get in until 11 and I was the first stop but that there was a car blocking traffic. It’s now 10:50 PM. I again let them know that I’m stranded in the cold in a not great location where a large group of homeless people hang out and that they are frequently drugged up. They say “sorry it’s gonna be 2:00 AM.” I call AAA one lady was nice. Maggie. She was horrified I’d been there so long. Eventually Elite driver calls. He is outraged that I’ve been there for 5.5 hours waiting on a truck. 5 tows had passed us while we sat there. He was excellent. He stated AAA is getting worse and worse to their customers. He towed me home. This morning I got another tow to get the tire fixed. The driver asked what happened and I told him the whole story. He again stated that AAA is getting ridiculous and very hard to work with and for customers to deal with and stated he’d never heard of anyone having to wait that long in that bad of a situation before. He said if it had been his daughter he’d be furious. He towed me to the tire place and was excellent. I got to the tire place. They asked me what happened. I told them the whole story. The man was horrified and again stated that AAA have, in his words, “become a bunch of hackney clowns.” I called the complaint line today. I called them at about 9:00 AM. The gentleman on the line was kind, he did promise a call back soon with a resolution to the horrible rudeness and long wait. I explained how that was promised over and over last night and not delivered on. He assured me I’d get a call back. It’s now 1:07 PM and I have received no call back. I recommend that everyone look into alternative roadside assistance programs and don’t bother with AAA unless you feel like possibly putting your life in danger and wasting time and money. I’m sure I’ll get no resolution to this. It’s apparently not a secret in the repair world. Two of the three places that stated how bad AAA is getting were contracted by AAA. The third one, the garage, was not, and they were excellent as well.

James Roberts

5/5

We use Jonathan for our travel planning. He has lots of experience, knowledge, and digs in to find the trip that we want. We make appointments to see him and he always calls us or emails or texts us when he says he will. Great service!!!

al uhryniak

5/5

Very good prices, knowledgeable staff, not pushy, pleasant experience

Arlene Hubler

1/5

Just returned last week from a cruise we booked last summer with Sam (Samantha). There were a few occasions when we needed Sam's
assistance and emailed her as she instructed us to do when we first met with her. She failed to respond to the emails despite several follow ups. Called and left messages for her. Still no response. She never checked with us before the cruise to see if we needed anything. This is not the service we expected. Our previous agent in PA was absolutely wonderful. Sam fell short in every aspect!

Deborah Kerr

1/5

Rude travel agent who didn't provide correct information regarding a canceled cruise due to a death. This travel agent has made a difficult situation worse. My mom had an insurance policy and we were told that if my moms friend still wanted to go on a cruise that she would have to pay the single room rate or we would have to sell. They haven't replied to my request for them to do the right thing and reimburse us what the insurance company would have paid. It seemed like the manager wanted to make right by this error but hasn't replied to my request. This is my first 1 star rating and it all because of the poor customer service.