American Home Supply - Johnson City, Tennessee

joe W.

I went in one time and waited at the counter for service. FIVE guys were working behind the counter and not even one of them acknowledged me. I waited for more than a reasonable time to get served after which I left. Never again will I set foot there.

Mark B.

Love these peeps! Great place for building supplies and the staff is knowledgeable! Appreciate the competitive pricing!

Marne D.

I go there for all my renovation projects. I like that they know my name and go above and beyond with helping me. Mike is irreplaceable and awesome to work with. Highly recommend stopping in if you haven’t been there!

Thomas P.

Have shopped here several times for parts I couldn’t find anywhere else. Always friendly and helpful. Today ran out of gas like an idiot and coasted in the parking lot. They were nice enough to put enough gas in my car so I could get to gas station. Above and beyond. All these guys are great.

Eddie T.

My recent experience at your store left me absolutely fuming, and I swear I won't be returning. I've always been a loyal customer for several years because of the convenience of its location near my house, saving me from driving to N. Johnson City.

But today was a different story. I had a lawn crisis with a leaking hose and rushed to the store hoping to find a coupling to fix it. The girl at the first stool was helpful, guiding, and even walking me to the hoses section personally. However, the real trouble began at the checkout counter with an elderly man on the middle stool.

He was the most unhelpful person I've encountered, acting like my request was a burden. No greeting, no personality, and definitely not the customer service I've experienced here before. With nothing priced, I spent 15 minutes trying to find the right item, back and forth between the lawn section and the checkout counter.

At checkout, he barely acknowledged me, refused my debit card, and left me humiliated over a $2.59 purchase, telling me I have to meet a $5.00 threshold in order to use card. It's shocking that a store representative would treat a returning customer this way. I had to abandon my afternoon plans to go to a big-box store on the other end of town.

This isolated incident has ruined my perception of your store's customer service. I can't comprehend why you employ someone so indifferent and negligent. The fact that I've used my debit card here before for smaller purchases makes it even more infuriating.

I had to express my frustration in this post because this uncaring middle-stool employee ruined my entire day. Your store's reputation is tarnished by such behavior. The young lady at the end stool was the only bright spot in this otherwise dreadful experience.

I won't stand for such treatment, and I won't return to your store again. It's a shame that you can't find employees who genuinely care about your business and customers. This whole ordeal has been an utter disappointment, and it's a shame that my loyalty to your store has been met with such disrespect.
I was in your store at approximately 3pm on July 18, 2023.

Ralph

Marylynn C.

Watch price stickers vs what they charge you. I bought 2 cans of spray paint marked at 2.99 each but when I got to the register they charged me 4.99 each! After notifying them of the mistake, they did fix it. Thank you Mike!

Colin J.

I enjoy this store. It’s like a modern old hardware store where the people are the best part about it. Always willing to help you find or figure out what you need and are not “selling” you on something. I have bought equipment and carpet and building materials here for years. Also they will do an excellent job on small engine repair. Mr. Deakins is fantastic!

Janie F.

Great store with people that will actually help you. They will carry everything to your car and cut down longer pieces of wood.

joe W.

I went in one time and waited at the counter for service. FIVE guys were working behind the counter and not even one of them acknowledged me. I waited for more than a reasonable time to get served after which I left. Never again will I set foot there.

Mark B.

Love these peeps! Great place for building supplies and the staff is knowledgeable! Appreciate the competitive pricing!

Marne D.

I go there for all my renovation projects. I like that they know my name and go above and beyond with helping me. Mike is irreplaceable and awesome to work with. Highly recommend stopping in if you haven’t been there!

Thomas P.

Have shopped here several times for parts I couldn’t find anywhere else. Always friendly and helpful. Today ran out of gas like an idiot and coasted in the parking lot. They were nice enough to put enough gas in my car so I could get to gas station. Above and beyond. All these guys are great.

Eddie T.

My recent experience at your store left me absolutely fuming, and I swear I won't be returning. I've always been a loyal customer for several years because of the convenience of its location near my house, saving me from driving to N. Johnson City.

But today was a different story. I had a lawn crisis with a leaking hose and rushed to the store hoping to find a coupling to fix it. The girl at the first stool was helpful, guiding, and even walking me to the hoses section personally. However, the real trouble began at the checkout counter with an elderly man on the middle stool.

He was the most unhelpful person I've encountered, acting like my request was a burden. No greeting, no personality, and definitely not the customer service I've experienced here before. With nothing priced, I spent 15 minutes trying to find the right item, back and forth between the lawn section and the checkout counter.

At checkout, he barely acknowledged me, refused my debit card, and left me humiliated over a $2.59 purchase, telling me I have to meet a $5.00 threshold in order to use card. It's shocking that a store representative would treat a returning customer this way. I had to abandon my afternoon plans to go to a big-box store on the other end of town.

This isolated incident has ruined my perception of your store's customer service. I can't comprehend why you employ someone so indifferent and negligent. The fact that I've used my debit card here before for smaller purchases makes it even more infuriating.

I had to express my frustration in this post because this uncaring middle-stool employee ruined my entire day. Your store's reputation is tarnished by such behavior. The young lady at the end stool was the only bright spot in this otherwise dreadful experience.

I won't stand for such treatment, and I won't return to your store again. It's a shame that you can't find employees who genuinely care about your business and customers. This whole ordeal has been an utter disappointment, and it's a shame that my loyalty to your store has been met with such disrespect.
I was in your store at approximately 3pm on July 18, 2023.

Ralph