Mattress Firm DeKalb - DeKalb, Illinois

Introduction

Welcome to a comprehensive guide on Mattress Firm DeKalb, a leading destination for all your sleep essentials located at 2395 Sycamore Rd in the bustling city of DeKalb, Illinois. This state-of-the-art mattress store, operated by Mattress Firm, one of the nation's leading mattress retailers, is dedicated to helping customers find the perfect mattress and bedding accessories for a better night's sleep. With a strong commitment to customer satisfaction and a wide array of high-quality products, Mattress Firm DeKalb has earned an impressive average rating of 4.9/5 from over 1,000 reviews on Google My Business.

Main Services

• Mattress Selection: Mattress Firm DeKalb offers an extensive collection of mattresses from top brands, including Tempur-Pedic, Serta, Simmons, and Mattress Firm's own brands like tulo and Sleepy's. Their wide range caters to various preferences, from innerspring and memory foam to hybrid and adjustable mattresses.
• Children's Furniture: The store stocks a variety of children's furniture, ensuring that little ones have a comfortable and safe sleep environment. You'll find beds, bedding, and furniture designed specifically for kids and toddlers.
• Showroom: Mattress Firm DeKalb boasts a spacious showroom where customers can test out mattresses and bedding before making a purchase. The showroom is designed to provide a comfortable and relaxed environment for customers to explore their options.
• On-Site Services: The store offers a range of on-site services to make your shopping experience as convenient as possible. These include mattress installation, repair services, and in-store pick-up options.

Location and Access

Mattress Firm DeKalb is situated at 2395 Sycamore Rd, DeKalb, IL 60115, United States, in the heart of the city's retail district. The store is easily accessible, with ample parking available for customers. The location also features a wheelchair-accessible entrance and car park, ensuring that the store is accommodating to all visitors.

For those using public transportation, the DeKalb Bus Service offers convenient routes to the store. The nearest bus stop is located just a short walk from the store at the intersection of Sycamore Road and Dresser Road.

Featured Characteristics

• Expert Staff: The knowledgeable and friendly staff at Mattress Firm DeKalb are trained to assist customers in finding the perfect mattress to suit their needs and preferences. They can provide expert advice on mattress types, sizes, and features, ensuring that customers make an informed decision.
• Financing Options: Mattress Firm DeKalb offers flexible financing options to help customers purchase their desired mattress. Customers can choose from various payment plans, including credit card, debit card, and NFC mobile payments, as well as cheques.
• Delivery Services: The store provides efficient delivery services, ensuring that customers' new mattresses and bedding are delivered to their homes in a timely and professional manner. Additionally, Mattress Firm DeKalb offers old mattress removal services, making the entire process hassle-free.

Practical Information

• Store Hours:
  • Monday - Friday: 10:00 AM - 9:00 PM
  • Saturday: 10:00 AM - 8:00 PM
  • Sunday: 11:00 AM - 6:00 PM
• Contact Information:
  • Phone: 815-758-4320
  • Website: mattressfirm.com

Positive Aspects from Reviews

Upon analyzing customer reviews, several positive aspects of Mattress Firm DeKalb emerge:

• Excellent Customer Service: Many customers highlight the exceptional service they received from the store's staff. The knowledgeable and helpful employees are praised for their ability to guide customers in finding the perfect mattress and addressing any concerns or questions.
• Wide Product Selection: Customers appreciate the extensive range of mattresses and bedding accessories available at Mattress Firm DeKalb. The diverse selection caters to various preferences, ensuring that customers can find the ideal products to suit their needs and budget.
• Competitive Pricing: Several customers mention the competitive pricing and regular sales promotions at Mattress Firm DeKalb. The store's pricing structure and special offers allow customers to find high-quality mattresses and bedding at affordable prices.
• Convenient Location and Accessibility: Customers appreciate the store's central location and easy access, making it a convenient destination for shopping for sleep essentials. The wheelchair-accessible entrance and car park are also praised for their inclusivity.

👍 Reviews of Mattress Firm DeKalb

Marilynne V.

5/5

I went shopping today in need of a new Mattress. I decided to go Mattress Firm again. I had bought 2 mattresses in the last 6 years. Maggie helped me today & showed me a few or more mattreses. She was very good at her job. I asked her many questions & she answered all of them . I made a decision & was very happy with service. Mattress will come Tuesday& excited about that. Maggie was a great employee& will recommend her to anyone who needs a Mattress.

Brittany Z.

5/5

Maggie at Mattress Firm was amazing! She was friendly, knowledgeable, and made the whole process easy and stress-free, especially with 2 small children with us! She really took the time to help us find the right mattress without any pressure. She gave us her own personal opinions that we appreciated and got us an awesome deal! Great customer service from start to finish—highly recommend!

Bernadette A.

5/5

Jason took his time with us. We initially had talked with Brad but he was needed at a different store. Jason helped us define our needs and took his time explaining the difference between the final selections we choose to go with. I think our family will be pleased and we will see an improved health with a quality matrice for my husband and I.

Christopher D.

5/5

Brad was incredibly helpful and friendly. No pressure felt with the purchase, which I appreciated. Bed was delivered two days later, and for a reasonable fee, they hauled our old mattress out and set our new one up. They were in and out in maybe 5 minutes. Looking forward to a good night of sleep...

Chris P.

5/5

Maggie is wonderful! She listened to our likes and dislikes from other beds and somehow selected the perfect mattress. Of course she let us try out all of the others we thought we would like. In the end she found the perfect bed. 😁

Rich K.

5/5

Jason was awesome! No pressure and answered a ton of questions. So glad that I came in and actually tried mattresses because what I thought I wanted was nowhere what I actually bought. I read all these reviews mentioning Maggie and Brad, but they don’t have anything on Jason! Thank you!!

Amy M.

5/5

Maggie gave us the best customer service we have had in a long time. She listened as we described what we were looking for and showed us several options and explained everything about each mattress. She was very knowledgeable, friendly and never pushy. I would have to say she was the reason we purchased from Mattress Firm.

Dan J.

5/5

Loved working with Bradley. He was knowledgeable, patient and took time to answer all my questions. Made buying easy and when I was not sure exactly what I was looking for he asked me the right questions … no high pressure. Great experience!