Hilton Garden Inn Jonesboro - Jonesboro, Arkansas

Tara Triplett

This hotel did not give Hilton vibes. It gave more Motel 6 and or some other cheap hotel.
Don't get me wrong The room was clean but the feel was dirty and it did not smell fresh.... This is an older hotel, that could use some updates in its rooms... Like getting that filthy carpet out of the rooms.

Jeremy Terrell

We actually rented out a conference room. The other 2 on each side were rented at the same time. One of them were really loud & drown us out. So if you want a quiet conference or meeting you might want to make sure no other meetings beside you or rent all of them.

kristy d

Customer service is five stars. Every employee we spoke to during our 3 day stay was extremely helpful and welcoming.
Having said that, everything else was a disappointment.
The room itself wasn't clean. There were several items laying around on the floor from the last people who had stayed there. I found a used beauty blender, hair clips and an entire unopened beard trimmer kit which was under the bed.
There was white spray residue on literally every wood grain surface. I don't know if it was pledge cleaner or bug spray but it smelled more like bug spray. The coffee maker smelled so bad I couldn't use it and so did the mini fridge.
The bathroom was probably the biggest issue. Never at any time during three days did we get to have a hot shower. Room temperature was about as good as it got and to achieve that you had to turn the faucet all the way to hot and let it run for several minutes. I even tried filling the tub for a regular bath but that went just as poorly. I have never stayed anywhere that didn't have hot water, let alone a Hilton. On top of that the shower curtain smelled like mildew and the toilet seat had stains and damage. The sink counter top was also falling off of the wall. Also the bedroom curtain was broken and didn't close all the way.
Breakfast was not worth 12.50 which I'll admit is less than getting even McDonald's but at least McDonald's would have had options. There wasn't even individual milk cartons or any drinks that weren't watered down and shared and touched by everyone. There was almost nothing left of the fruit or bacon when we got there at 7:30 and it wasn't busy or full. I've been to plenty of places where the breakfast was free and had a much better selection.
All in all, I feel like the employees deserve a better place to work since the service they provided was so great but the actual place they work isn't up to standard. Whoever owns this particular Hilton should maybe reconsider owning hotels. They aren't very good at it.

Bob Baemel

Hilton diamond member here...Had a booked confirmation for one night May 20th 2024 check in check out on May 21st 2024. Arrived in Memphis late due to a problem with the flight and then drove to jonesboro and didn't arrive until 2:00 a.m.. I had no suspicion whatsoever that I had walked into a big pile of crap but when I got there, walked in the front door expecting to see someone at the front desk so I could check in and get a few hours sleep before I needed to be at a local company for a service call.
I literally stay in Hilton and Hampton inns throughout the year for and this is by far the worst experience I've ever had... Let me stress that again by far!
Walked in the front door, tired and ready to get a few hours sleep and no one to be found. Kitchen door to the food prep area was standing wide open, I walked the halls for about 20 minutes on the first floor seeing if I can find anybody, called the place no less than eight times on my cell phone trying to get a hold and nothing no answer on any of my tries.
Luckily there was another beautiful hotel in the Hilton chain right up the street at the University and I was able to get into a room there by 3:00 a.m. for 3 hours of sleep before I was needed on site at a local conveyor manufacturer.

Needless to say I would never go back to this place it is an absolute joke of a customer service experience. All I can think is that somebody quit or fell asleep on the job and that person should have been fired for sure.

Michelle Miller

We paid $272 including tax for a 1 night stay and could not even get an extra pillow from housekeeping at 9:30pm. We were told by the front desk they didn’t have any extra pillows. For $272 a night, an extra pillow is not too much to ask. Very disappointing. Check in was easy and the front desk clerk was friendly.

Annie

Great service and decent rooms. It is across from a rodeo bar and I could hear the bass from the music well after 1:30am. Just something to keep in mind when booking.

Jeremy Fortier

We had a great weekend away. The hotel was great, clean and the staff was awesome. The breakfast was beyond delicious.

Dizzy Mendoza

Got the King Suite, was kinda shabby: shower head and surrounding caulk don't look very clean; window screen has gunk on it; mini fridge shelf is dirty and banged up; looked like snot was left on the mirror; But it does have a decent range of amenities and the staff were nice dawg