Taylor Made Weddings & Events - Monterey, California

Michaela G.

DO NOT BOOK WITH THIS COMPANY! I was married last summer and did extensive research when looking for a wedding planner. I originally booked with Taylor Made Events after reading great reviews, and was initially met with a warm welcoming attitude from Taylor. I booked 10 months prior to my wedding for the “month of coordinator” package with the full understanding that Taylor would be my “month of” coordinator only.

However, about 3 months prior to our wedding I reached out to her with both an email and a phone call to follow up on our payment and to just go over with her, how I should best organize all my vendor info and scheduling so that when we got to the month of I had everything organized to hand over to her, I also wanted to schedule a time to meet with her when the one month came. I thought and STILL THINK this is an incredibly reasonable request for a bride to make to their wedding planner, even if they are only hired for MONTH OF. When I didn’t hear back from her after about a week, I reached out to her again. I ended up emailing and calling her TENS OF DOZENS of times within the 3 month time period before my wedding without hearing back from her the entire time.

As you can imagine, we had NO IDEA what to do, or what could have happened to her. We honestly thought something terrible might have happened or that we were scammed and she took our deposit and ran with it. (which is in fact what has NOW happened). Still with no response from her, 6 weeks prior to my wedding I had to make the tough decision to hire another wedding planner, not knowing if I would ever hear from Taylor again.

Exactly 30 days prior to my wedding I FINALLY received an email from Taylor as if nothing had happened and with no mention of my MANY emails I had sent to her. She mentioned that she had a close friend pass away and that she had gotten sick. I very understandably and politely told her how sorry I was at her loss but since I had not heard from her in months I had had to hire another planner, not knowing whether or not she would or COULD still be my planner. Of course, I also asked for my deposit back, a reasonable request of someone who completely FAILED to communicate with their client or provide a service. To my SHOCK she did not want to refund my deposit, and firmly argued that she had done nothing wrong in her service to me. After much back and forth she finally agreed that although she believed her behavior was totally acceptable she would in fact return our deposit. I received an email saying she would return the deposit 3 ½ months ago and we still have not received it.

Since then, she has again failed to respond to let us know the status or what is going on, and I will now have to file paperwork in small claims court to sue her for our deposit.

I cannot stress enough how terrible of an experience this was in what should be a joy filled time. Especially in dealing with a wedding planner whose SOLE PURPOSE is to lessen the stress on a bride. I STRONGLY RECOMMEND YOU AVOID USING THIS SERVICE AT ALL COSTS!