Wetumpka Water Works - Wetumpka, Alabama

Wetumpka Water Works: A Comprehensive Overview

Address: 2909 Elmore Rd, Wetumpka, AL 36092, United States

Phone: 3345678404

Website: wetumpkawater.com

Specialties: Water utility company

Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Debit cards, Credit cards

Opinions: This company has 15 reviews on Google My Business. Average opinion: 2.7/5.

Wetumpka Water Works is a prominent water utility company located at 2909 Elmore Rd, Wetumpka, AL 36092, United States. The company has been providing reliable water services to the community for several years. Their commitment to ensuring a continuous supply of clean and safe water to the residents of Wetumpka is commendable.

The facility is designed to be accessible to all, with wheelchair-friendly parking and entrance options available. Additionally, Wetumpka Water Works accepts both debit and credit cards as payment methods, making it convenient for customers to settle their bills.

Despite their best efforts, Wetumpka Water Works has received mixed reviews from customers, with an average rating of 2.7 out of 5 stars on Google My Business. Some customers have expressed dissatisfaction with the company's customer service and the quality of the water supplied. However, others have praised the company for its efficient maintenance and prompt response to water-related issues.

In conclusion, Wetumpka Water Works is a well-established water utility company that aims to provide reliable and affordable water services to the community. While there is room for improvement in customer satisfaction, the company's commitment to accessibility and convenient payment options is commendable. For anyone seeking information about water services in Wetumpka, Wetumpka Water Works is definitely a company worth considering.

👍 Reviews of Wetumpka Water Works

Alexis E.

1/5

As new residents of Elmore county we are deeply disappointed with the water works in this area. We are working parents and made an honest mistake of letting our card expire and not updating with Wetumpka water. We were never notified that our payment was not accepted and since we have it set up to auto draft out of our account we didn’t think twice about it being paid. Our first knowledge of this was when they cut off our water demanded a $90 cutoff penalty and 10% late fee on top of our monthly bill. Fortunately we were able to provide that but I can’t help but think about those who are not able to come up with that money on such short notice. You seriously tack on over $100 in penalties and fees. And then don’t even notify the customer within the grace period. Feels like a scam. But then again why would they notify us? They are the only ones who stand to benefit when a payment is late. This is just very bad business ethics and lacks integrity. Local government needs to do something about residents of this county being robbed by this establishment. It’s disgusting.

Austin T.

1/5

I set up a business account with them and never received a bill due to the mailman not delivering mail to our mailbox because it was a new address. After not receiving any bills from any of the utility companies I decide to start calling so I can figure out the balance, pay the balance, and set the bills up on autopay. The utility companies told me that the mail was being returned and that’s why I haven’t received the bill. Of course I had a late fee on both the power and water since I wasn’t aware of when it was due because of not receiving the bill in the mail. Alabama Power credited me back the late fee and was able to help me set it up on auto pay so I don’t ever have to worry about a physical bill in the mail again and possibly missing the payment. Wetumpka Water Works on the other hand showed absolutely zero grace and said it didn’t matter that the bill had been returned to sender that I was still liable for the late fee. Now granted it was only around $4 which isn’t making a dent to in anybody’s bank account however it’s still the principle of the matter that they are unwilling to show any grace on a situation that I had no control over. If there was another water company I would be switching immediately. The staff could have handled the situation a little better and at least shown some empathy while still enforcing policy but instead she decided to be very rude about it.

Ronnie M.

1/5

Tried to fill our pool. The pool was leaking and we didn't know it. Once we figured that out, we stopped trying to fill it. And we, expectedly, got a large bill. Someone at the office told my wife that they would work with us on the bill. 30 days later, we're shut off because we still have a balance due, despite making payments toward the balance. "We don't see any payment arrangements on your account..." Ok. Why didn't the person who told my wife that they would work with us put something on our account? "I don't know". My wife goes back up to the office to work out payment arrangements, only to find out that they don't do payment arrangements for pool fillings... Which means after the pool is fixed, I need to save up a ton of money before I can try to fill it again. But that's fine. The problem is that we were lied to. We were shut off thinking everything was fine. After all, I was making payments. Now I have a reconnect fee, and a house payment to figure out how to pay now, just so I can get my water turned back on. They seem friendly at first, but then they've got you where they want you. Don't believe anything they say!

Jessica B.

5/5

Wetumpka Water Works has always been a pleasure to work with. I've never had any issues with my bill and I've lived in this small town for four years. They do their billing towards the end of the month, so around the 29th, 30th or 31st (if there is a 31st in that month) of every month you can go by there office and pay your bill. Hell, you can even call them and pay your bill over the phone. Yes, they're paper bills do show up a week or two after they completed their billing cycle. However, if you know when their billing cycle ends and you're that concerned about paying your bill on time, go by their office or give them a call. The staff is very friendly, I've never had to deal with a rude customer representative of the Waterworks. Hope my five stars helps you out cuz damn guys 1.3. Give out more suckers! 🙂

Ryan

1/5

Water is terribly expensive and service is awful. What would be $12 in other districts is $50 here . Guess the yarn plant didn't pay off so now we foot the bill

Letecia F.

1/5

Horrible company Staff and all!!! Paid my bill and they still cut me off I’m at the ER dealing with an emergency situation with my child and 4:30 slipped pass me was able to provide documentation showing how severe it was but bc it was paid but not before 4:30 They cut me off. After being discharged the hospital we come home with no running water I had to get completely ugly with the emergency service guy that finally had enough heart to come turn my water back on that night. Called first thing the next morning and this staff starting from management on down is HEARTLESS NOBODY SHOWED ANY EMPATHY towards my situation

Debra C.

2/5

I don't understand why my bill is for 2000 gallons. I'm getting our maintenance to check it out.

Archie C.

5/5

Staff is very friendly and helpful! They've made payments easier too!