AAA Allen Insurance and Member Services - Allen, Texas

Michael M.

Stopped into this AAA Location today. Great and friendly service. Clean location. Very helpful. Enjoyed the visit.

Texan

I'm giving up on AAA and not renewing my overly expensive roadside coverage. For a family of 6 it was going to be $415. But then I remembered the last 3 times my children called AAA for towing and roadside service, a AAA truck NEVER SHOWED UP ON ALL 3 calls. One call even put my son in danger of his life as he had to spend the night in his truck on I-35 all night before a different tow company came. You can use AAA for maybe printing maps or something but DO NOT RELY ON THEM FOR ROADSIDE ASSISTANCE. They will almost always let you down. I would give zero stars but I guess you have to select one star to submit this form.

Sim M.

I came here to get an International Driving Permit (IDP). I was happy with the customer service and service time. It took 5 mins to walk out with my IDP. They can take the passport photos for you if needed ($16 extra for a pair) which was handy. The forms are also available at the location. (I'd recommend printing and filling out the forms before hand to save time.)

Abel T.

SUSAN WILDS is just a rude and helpless individual.
Called for help and kept interrupting me during our conversation. Never helped in anyway and transferred me to a virtual agent instead.

This is just not a professional way to do business. Poor customer service.

Really sad.
If you are not happy with your job find something else.

Spoke with the manager Brenda. Hope she can handle the situation and train and educate the agents at this location.

Mary P.

Insurance department: Nothing short of horrible. The only reason there is one star is because you can not post comments without a star. No follow thru by agent or manager. I never got a policy for which I paid for June 2024 and this is Sept. Many calls to the Allen branch went unanswered. Spoke with Ins. Manager Vrenda in Aug 2024 and she assured me we did have an active 2M Umbrella policy. I asked for a copy of her screen and she said she could not give it to me. She said the policy was stuck in underwritting. She NEVER got back to me. Calling the Allen Branch is a joke....they don't answer or will answer and hang up. I called customer service and they show this policy was cancelled 8/28/24. So, I have paid for a product and they cancelled it with zero notice to me and they have my money. Customer service promised on 9/6 that she would get back to me no later the 9/10/24 with a resolution. Today 9/13 no call. Today's call to Customer Serice, this rep same story I asked to esculate to a manager and was on hold 35 mins. with her checking in to say she couldn't get anyone to help her. Interesting, even in their own orginazation they can't get answers! This is my first year with AAA insurance. I have my home, cars and (I thought) Unbrella policies with them. I have lost confidence in them and can only imagine what whould happen if I had to count on them for a claim. My next call is to the insurance commission.

Jax ?. V.

Once you become a customer, these people don’t care about you. Customer Service is sub par after that.

Danita W.

Thank you for helping me get my International Driving Permit before a big trip! The process was simple and the team member who assisted me was efficient and helpful. She even took my passport photos ($15, nonmember) as I only had one. Thank you!

Michael P.

I've been a AAA member for many years and feel blessed to be so. This was the first visit to the Allen location and the staff was great. My wife and I had notary and insurance business to take care of which Sue and Marsha helped us with (very friendly and helpful) and to top off the visit we took passport pictures. Great location and great team.