Legacy Travel - Plano, Texas

D B. (.

I worked with Ken McIlduff for my honeymoon vacation. It was such an amazing experience!!! Ken was helpful to educate me on locations and help narrow down choices. He sent information that helped on events happening in the local area. Ken was absolutely accessible and quickly responded back to queries had during the booking and up until the trip! I had an amazing time in Maui Hawaii! It was everything I could have hoped for as well as relaxing! I trusted Ken and he definitely delivered. I would ultimately recommend Legacy Travel for anyone else and other travel needs!

Sharifa S.

Let me begin by saying that I have chosen Legacy Travel before. I had a restful babymoon with my husband years ago when we relaxed in Mexico.

So I thought I would call on Legacy again for a special occasion: my [redacted, LOL!] birthday. Iceland was on my bucket list. I dreamed to witness the Northern Lights.

Our agent, Audrey, talked with us to get our vibe for the trip and then came up with an itinerary. We were initially so excited to go! But then…
I was skeptical about aspects of my trip to Iceland:
What would the weather be (would we even make it out of Dallas)?
Would I be able to sleep soundly in the middle of Reykjavik?
How would I be received as a Black woman?
Would I be able to eat without going bankrupt?
Would I even see the Northern Lights?
I had begun to seriously doubt my commitment to turning [redacted] in the land of fire and ice.

When we were able to escape from DFW despite the threat of ice storms and 13-degree weather, I started to join Audrey in her confidence that all would be well.

For Black women like me who are concerned with how their Black bodies will be treated in Iceland: I felt safe and even cared for. I think racism is everywhere, but I felt quite a reprieve there, and I was neither gawked at nor shunned. Just engaged with as a fellow human.

Since favor ain’t fair, the sun followed me the entire time in Iceland and it was far warmer than home. Even when it was cloudy and misty with cold rain, I witnessed the Northern Lights in all their glory. Our spartan yet spotless hotel was nestled in the heart of the very walkable city of Reykjavik, and the included breakfast shielded our wallets from further damage (because food in Iceland IS absolutely expensive—but soooo good. I will dream of the pastries from Sandholt and the homey seafood dishes at Messinn and Mar).

Audrey worked with us so that we had times of rest and exploration of the city, and times of excursion.

We witnessed the Northern Lights and I cried. It was spectacular.
 Everything I had hoped for.

We went to the Blue Lagoon for my birthday, which was fascinating and relaxing. It was busy, but not overcrowded.

As a stretch, I requested we go snowmobiling and visit an ice cave (if I could have a do-over, I would have opted to do this at the Golden Circle, but this was still cool). IT WAS EXHILARATING! What a privilege to zoom through the beautiful desolation of a harsh tundra that, if left to my own devices, would absolutely kill me. It was exciting, humbling, enlivening.

My cousin went on the trip with my husband and I because she’s my bestie, and we also scheduled time at our sister-hotel’s spa (Center Hotel Grandi) for a full body massage, and post snowmobiling, decided to relax at Sky Lagoon for their Ritual, and had the distinct pleasure of soaking in warm waters as the flurries of the evening landed delicately on our lashes.

Audrey’s work made our trip unforgettable in the best way. I LOVED IT. The term that keeps coming up for me is "blessed." It was a blessed trip. Audrey’s work and attention set the environment for a life-giving travel experience. My birthday was so memorable. We are in love with Iceland.

Carla S.

We had an amazing experience booking our Cancún getaway! Our travel agent, Yesenia Rodriguez, was communicative, caring, and incredibly informative. She even found us a better deal at a better resort, Secrets Moxché Playa del Carmen—hands down the best decision we made. We were celebrating our anniversary, and Yesenia worked closely with the resort for us to have the best experience. Can’t wait to book with her and Legacy Travel again!

V C.

I have been a loyal customer of Legacy Travel since 2017, booking a group trip with them every year. Karis, who has since left the company, was always fantastic to work with. However, my recent experience has left me disappointed. I paid $100 for them to begin searching for a trip for my family, but decided to switch and book my usual friend trip instead. To my surprise, they informed me that I would need to pay another $100, despite not having booked anything with the initial payment.

After years of spending thousands of dollars with them, I found this to be quite disappointing and unappreciative of my loyalty. I have since found another travel agency and agent who does not charge for trip inquiries. While I used to recommend Legacy Travel to friends and family, I can no longer do so with confidence.

Response:
Thank you for your response! However, I must clarify that Liz only provided quotes for two locations, Cancun and Baja, as shown in my screenshots. Charging $100 for just two quotes plus a additional $100 to look for more destinations when no trips were booked with the first payment feels a bit excessive, especially since your company has consistently offered us a minimum of three quotes each year.

Honestly, I'm relieved to have found a new agency that aligns better with my expectations, especially after this experience. Additionally, please ensure that I am removed from your email/mailing list, as I no longer wish to receive messages from this company. Thank you!

Kelly H.

Audrey was very helpful in planning our recent family trip to Mexico. We were traveling internationally with young kids for the first time and have multiple food allergies to consider. Audrey did an incredible job finding us the perfect resort, checking and re-checking with the them to make sure we would be taken care of and could eat safely, and following up with us throughout. She also walked us through the passport process for the kids and gave us lots of tips and tricks for travel. We had the most wonderful vacation thanks to her and look forward to using her again in the future.

Cynthia A.

This company is wonderful to deal with. Jill is so amazing! It’s very important to her to meet the wants and needs of her clients. She planned an excellent cruise for my boyfriend and I on the Royal Caribbean. We had a wonderful time! I realized that I’m not the hugest fan of the water, but the experience was still great! Last year Jill planned a wonderful trip for my friends and I. We went to Jamaica, and it was epic. I want Jill to plan all of my trips moving forward. I can’t wait for the next.

Good N. P. C.

Hello to all. My husband and I had the most amazing trip last month and all thanks to Katie. She worked with us tailoring the trip and went beyond the expectation to make sure we were happy with the itinerary. We had to email last minute and asked if she could arrange for an extra day, and she quickly did. I am so happy we found Legacy Travel. Call me old fashion, but I rather leave the planning to the experts. They are sooo good. Thank you for helping us build very good memories. 🙂

Cat S.

If you want and need Safe, secure solo trips then look no further! This is the place! I took my first solo birthday trip to DR and I am already planning another one! Hannah did an excellent job walking me through the entire process. Then to top it off someone contacted me the day before to see if I had questions or concerns. But wait, it gets better… the owner if the company checked on me via email during my trip see if everything was ok! I am amazed at their diligence in making sure clients are taken care of every step of the way! I loved that Hannah has actually been to the places that she suggested. Even though I was alone, I wasn’t and that felt great!!! So if you are serious about booking a trip solo or otherwise I highly recommend this agency for all travel needs!