Cherokee Outdoor Resort and Marina - Vonore, Tennessee

Sandy S.

We’ve had our boat(s) at this marina since 2018. We were optimistic and hopeful that we would see updates and improvements when it came under new ownership in 2023.

With steady increases in rent, coupled with new ownership one would expect to see noticeable improvements to amenities as well as customer service.

The waste pump out station is inconsistent and unreliable making it hard to plan for maintaining the waste management system for your boat.

And don’t dare expect you can count on the bathroom facilities provided to be adequately cleaned, stocked and/or operational! They are consistently stopped up, out of TP, soap or paper towels. They no doubt, probably get stopped up because tenants are forced to resort to paper towels in lieu of TP. We have voiced our concerns multiple times and have only seen temporary improvements.

The locks for the bathroom facilities have been replaced with each tenant having their own private code. We appreciate that management is trying to keep random people from using the facilities. But with this system we each have a 6 digit passcode we have remember and are limited to the hours we can even use these amenities! This creates problems because when people can’t remember their passcode or know that they may need to use the amenities outside of the operatational hours, they just simply leave the door ajar for just anyone to use… Defeating the entire purpose of having locks with passcodes!!!

There were some nice physical and aesthetic improvements to the restaurant and the menu. However, the food looks and sounds much better on paper than it actually tastes… especially considering the price increases to make it appear more upscale. At the end of the day, it’s still marina food quality.

The previous owners/management saw to it that, like clockwork, the ladies that maintained the restrooms, were there bright and early tending to the them. We seldom see anyone except for the “marina manager” doing anything to the restrooms. Clearly that’s not his job and apparently deligating someone for it must be a challenge.

We don’t have a problem with justifiable rate increases. We do have a problem with continual increases with the decline of services and amenities we have seen!

Beth H.

We pulled in for gas and food and Noah couldn’t have been kinder or more attentive with our boat! He made sure we had a slip for dinner and when the boat needed to be moved he took care of it! We are an older couple and he made it so convenient, my husband decided to go ahead and fill up the tank and our boat holds 120 gallons! Live the little store and the food is wonderful at Mud Puppy’s as well!

Bobby A.

When finishes the place will be 5stars

John D.

Prices are going up, and little to no improvements have been made. Sad