AAA Fairhaven - Fairhaven, Massachusetts

AAA Fairhaven: A Comprehensive Overview

AAA Fairhaven, located at 32 Fairhaven Commons Way, Fairhaven, MA 02719, United States, represents a significant presence within the Northeast AAA network. This established agency offers a dual service model, functioning as both an insurance agency and a dedicated travel agency, catering to a wide range of customer needs. The phone number for direct contact is 5089977811, and visitors can find detailed information and services on their official website: branches.northeast.aaa.com. The agency’s commitment to accessibility is evidenced by its wheelchair-accessible car park and wheelchair-accessible entrance, demonstrating a proactive approach to inclusivity.

Services Offered

AAA Fairhaven specializes in providing comprehensive insurance solutions, covering a spectrum of personal and commercial needs. Their insurance offerings typically include auto, home, life, and business insurance policies, designed to offer peace of mind and financial protection. Beyond insurance, the agency also operates a robust travel agency, assisting clients with all aspects of trip planning, from booking flights and accommodations to arranging tours and excursions. They leverage their network and expertise to secure competitive travel deals and personalized itineraries for individuals and groups alike. The combination of these two services positions AAA Fairhaven as a one-stop shop for many customer’s diverse requirements.

Location and Accessibility

The agency’s location in Fairhaven, Massachusetts, facilitates convenient access for residents and visitors of the surrounding area. Situated at 32 Fairhaven Commons Way, it enjoys a central position within the community. The dual accessibility features – the wheelchair-accessible car park and entrance – are particularly noteworthy, reflecting a strong commitment to ensuring that all customers can easily access and utilize the agency’s services. This focus on accessibility underscores a dedication to customer comfort and inclusivity.

Customer Feedback and Reputation

Based on publicly available reviews, AAA Fairhaven enjoys a remarkably positive reputation. The company boasts 312 reviews on Google My Business, with an average rating of 4.4 out of 5. These reviews consistently highlight the agency’s exceptional customer service, with many customers praising the friendly and helpful staff. Specifically, numerous testimonials emphasize the responsiveness and clarity of the agents, who are described as knowledgeable and willing to go the extra mile to assist clients. One review, attributed to Raymond Cote, underscores the agency's efficiency in handling license renewals and document verification, saving customers valuable time. The positive feedback suggests a culture of prioritizing customer satisfaction and building strong, lasting relationships.

Key Strengths and Differentiators

• Exceptional Customer Service: A recurring theme in customer reviews suggests a genuine commitment to providing a positive and supportive experience.
• Dual Service Offering: The combination of insurance and travel services provides convenience and a comprehensive solution for many clients.
• Accessibility: The agency's commitment to wheelchair accessibility demonstrates a dedication to inclusivity and customer comfort.
• Local Expertise: As a local AAA branch, the agency possesses a deep understanding of the community and its unique needs.

Recommended Information for Prospective Clients

Individuals seeking insurance coverage or travel assistance would benefit from contacting AAA Fairhaven directly. The agency's knowledgeable agents can assess specific needs and recommend tailored solutions. When contacting the agency, clients should be prepared to provide relevant information regarding their insurance requirements or travel preferences. It’s advisable to schedule an appointment to discuss complex insurance policies or plan intricate travel itineraries. Furthermore, prospective clients should inquire about current promotions and discounts offered by the agency. AAA Fairhaven’s commitment to both customer service and accessibility makes it a reliable and convenient resource for a wide range of needs.

The agency's streamlined processes, coupled with its dedication to providing personalized attention, contribute to a positive client experience. Whether securing comprehensive insurance coverage or embarking on a memorable travel adventure, AAA Fairhaven strives to exceed customer expectations. The positive feedback strongly suggests that customers consistently find value in the agency’s services and the expertise of its staff.

👍 Reviews of AAA Fairhaven

Marc S.

5/5

wow! great customer service!! the second i walked in everyone was very pleasant..the lady told me i had enough documents to get a real id...i had no clue..so i got it.very helpful.....the girl doing my license renewal was a sweetheart..i had a document that was not valid so she had me fill it out right then and there..saving me time ...i have to say if you need any kind of travel service..license renewal.. this is the place to go..

this reveiw was from raymond cote.. not mark..lol...my computor is on the fritz..just want people to know the good experiance i had!

Michelle L. T. T.

5/5

My Mom needed to renew her license. Booked an appointment on line, arrived a little early. They were able to get her in early. Grace was wonderful!! Great experience, highly recommend this office

Matthew J.

1/5

Horrific AAA leave me stranded outside by car for four hours and then after the fourth hour and me calling them several times and then forgetting who I am they told me to leave the car unattended and I told them I will do that this time and when I left the car unattended, they texted me and said they’ll pick it up in the morning and what happened next is absolutely Unacceptable they called the police because they sent tow truck driver 12 midnight forgetting I left then call police and they knock on neighbor house saying my name!!!!!

Jonathing R.

5/5

One of the best branches of AAA! The woman, Gloria, at the counter was extremely helpful even though she was new and went above and beyond. I'm glad I renewed my membership 😊

Merly N.

5/5

Today I brought my father in for an auto quote, expecting it to be a dreary elongated process because it’s a Friday. When entering, we were assisted very quickly. Then, less than 5 minutes later Grace called us over to her desk. I can’t say enough good things about her! She has been at AAA for a long time and I see why - she was so nice and enjoyable to talk to. She tried her best to find us the most affordable insurance, and succeeded. It was the best customer service interaction I have received in a while and I am appreciative that she made it an easy-going experience. The Fairhaven office will now be the one I go to because of her, even though the Somerset office is closer to home. Huge thanks to Grace and the team!

Kevin M.

5/5

There is a representative at this office, Lauren Stark. 5 stars from me. Watched her and explained the legal document process to my elderly mother in law. Told her not to stress out. I will be here to help you out. I work for AAA, not the RMV.

AAA, don't let this young lady go. She is awesome!

Jill D.

4/5

I utilized this facility to meet with an insurance agent. I finally purchased insurance from AAA in case of my demise.
My daughter utilized the facility to renew her license. The facility has various options. Check them out. Great customer service.

John O.

5/5

Nice experience. Made appointment for license renewal. I was on time. They were on time. I did not have two wait. I had all my papers in order which made the process quick. Staff knew exactly what to do. Much better than going to the RMV.