Moonwalks by Magic World - Shrewsbury, Massachusetts

Pedro H.

First I gotta say, the bounces and games they have are phenomenal. I got this Circus train and my kids loved it. The delivery guys were what really amazed me. Their service and the execution were top notch never have I ever seen a delivery service with such professionalism and integrity. Also, when you go into the store, ask Walter to do a magic trick, this guy is better than Chris angel himself, he made my kids go crazy!

Christie V.

I usually don't leave reviews, especially as a small business owner who understands that things don't always go perfectly. However, after two negative experiences with this company, I feel compelled to share my story to prevent others from facing similar issues.

Last year, I reserved the inflatable Halloween maze for my son’s birthday party. A week before the event, I was told my reservation was canceled due to overbooking. While I was understandably upset, I received my deposit back and had to scramble for a new party plan. Despite this, I decided to give the company another chance this year since my son really wanted the same inflatable for his party. I booked it again, received confirmation, and even sent out invitations.

But as you might guess, the same thing happened again. I got an email canceling my reservation and offering other items as compensation. I immediately tried to contact the owner, Walter, but he didn’t return my call. When we finally spoke, instead of understanding my frustration and trying to work with me, he was rude and dismissive. He claimed giving me 10 days’ notice was doing me a favor, and when I mentioned filing a BBB complaint, he abruptly decided not to do business with me at all.

I’ve sent all my email exchanges to the BBB, and I encourage anyone considering this company to read through the other negative reviews. You’ll notice a pattern of overbooking and poor communication, with Walter often responding defensively instead of taking responsibility. In my experience, this company is unprofessional and unreliable—think twice before trusting them with your event.

Response: Your response here only reinforces my concerns about your lack of professionalism. In our private emails, you attributed the issues to your computer system, yet in your public response, you seem to place the blame on me. In my initial review, I did mention that you offered a bundle deal. However, when I called to discuss the specifics—since I didn't need most of the items included—your receptionist informed me that you would get back to me the following week. This was particularly frustrating because planning a child's birthday party cannot be done with just a week’s notice. Moreover, you still haven't addressed the fact that this has happened to me twice. After 40 years in business, I would have expected much better customer service.

Ashley J.

We recently rented a bounce house for a birthday party and couldn't have been happier with our experience. The equipment was in great shape, the price was fantastic and the people were helpful and clearly enjoy what they do. Our boys even got an impromptu magic show by the owner - they were absolutely amazed. I don't know who had a bigger smile, the kids or the owner! We'll definitely be heading back to Magic World. Such a great family business.

Cassidy B.

Rented a bounce house and cotton candy machine for my daughters birthday party this weekend and we couldn't have been happier! Quick and easy delivery, the drivers were super friendly and gave a quick but thorough demonstration on how to use the machine. We have used other companies in the past but the friendly customer service and cleanliness of the equipment will have us returning for all our future parties. Thank you SO much for setting us up for the best day!!!!

Danielle B.

We haven’t even gotten the jump jumps yet we ordered two, and some tables. We got a package deal for my granddaughter’s birthday and my daughter has been primarily dealing with them. We’ve had two phone interactions and both of them were nothing short of extraordinary. they’re so nice so helpful, it’s refreshing to have an interaction with someone via phone and have such a pleasant experience! I’ll update after the party I can’t imagine it would be anything less that awesome!

Update… they’re awesome deliver pickup everything in between! Highly recommend

Joe P.

I have been renting moon bounces and customes for BBQ'S and birthday parties for years. They have great customer service that's why I keep going back year after year. I recently rented a combination moon bounce and brought it back late the next day, the owner was totally fine with it and told me where to drop it off. I will keep using their services for years to come!!

Eric L.

Rented a bounce house for a kids birthday and it was a huge hit! Walter was very nice and explained the process for setup and return. My wife didn’t buy setup but the house fit in my SUV and 2 people can easily roll it back up for return.

I would take off .5 stars for cleanliness. The bounce house did have some old crumbs left inside.

Ashley B.

Easy to work with and rent anything we needed for a birthday party from. They were also super friendly and accommodating. I would certainly come back to rent from them! The bouncey house was clean. We also rented a few tables and those were clean and free from any damage.