AAA Peabody - Peabody, Massachusetts

Address: 300 Andover St, Peabody, MA 01960.
Phone: 9785355300.
Website: branches.northeast.aaa.com
Specialties: Insurance agency, Travel agency.
Other points of interest: Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot, Appointment required.
Opinions: This company has 223 reviews on Google My Business.
Average opinion: 4.3/5.

📌 Location of AAA Peabody

AAA Peabody 300 Andover St, Peabody, MA 01960

☎️9785355300

⏰ Open Hours of AAA Peabody

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–5 PM
Friday: 9 AM–5 PM
Saturday: 9 AM–1 PM
Sunday: Closed

AAA Peabody: A Comprehensive Overview

AAA Peabody stands as a reputable and established business located at 300 Andover St, Peabody, MA 01960. Accessible via telephone at 9785355300, and readily found online at branches.northeast.aaa.com, this agency offers a diverse range of services catering to the needs of its clientele. It operates as both an Insurance agency and a Travel agency, providing convenient solutions for various life stages and travel aspirations.

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Specializations and Services

At its core, AAA Peabodyâs primary function revolves around its insurance services. They assist individuals and families in securing comprehensive coverage for automobiles, homes, and various other assets. The agencyâs affiliation with the Northeast Association of AAA Clubs ensures access to a wide selection of insurance providers, allowing them to tailor policies to fit specific budgets and requirements. Beyond insurance, the agency also functions as a travel agency, offering assistance with booking flights, arranging accommodations, planning itineraries, and providing valuable travel advice. This dual specialization positions AAA Peabody as a one-stop shop for many clientsâ needs regarding financial security and leisure travel.

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Location and Accessibility

The Peabody location is strategically situated to serve the local community. The on-site services offered create a welcoming and convenient environment for clients. Furthermore, the facility prioritizes accessibility, boasting a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot. Clients requiring appointments are kindly requested to schedule them in advance, ensuring efficient service and minimizing wait times. This commitment to accessibility demonstrates a dedication to serving all members of the community.

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Customer Feedback and Reputation

Based on numerous reviews, particularly on Google My Business (https://www.google.com/maps), AAA Peabody consistently receives positive feedback. The company currently maintains a strong average opinion of 4.3/5, reflecting a generally high level of client satisfaction. Testimonials frequently highlight the agencyâs responsiveness, helpfulness, and commitment to customer service. One recent review, for instance, describes a situation where a client needed to renew their driverâs license to a Real ID, and the agency stepped in to assist, even when the RMV was fully booked. Two young ladies were commended for their pleasant demeanor and accommodating approach, assisting both members and non-members alike, even without appointments. This exemplifies a dedication to going above and beyond to meet client needs, showcasing a strong employee commitment. The ability to assist those without scheduled appointments further solidifies the agencyâs reputation for flexibility and responsiveness.

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Key Features and Benefits

Comprehensive Insurance Options: Access to a wide network of insurance providers.

Expert Travel Planning: Personalized assistance with booking flights, accommodation, and creating detailed itineraries.

Convenient Location: Easily accessible in Peabody, Massachusetts.

Accessibility Features: Wheelchair accessible entrance and parking lot.

Appointment Required: Ensures efficient service and personalized attention.

The agencyâs ability to handle both insurance and travel needs concurrently provides a significant advantage for clients seeking integrated solutions. The emphasis on customer service, as evidenced by the positive reviews, suggests a client-centric approach that prioritizes building long-term relationships. The willingness to assist clients even outside of scheduled appointments demonstrates a genuine commitment to providing exceptional service and resolving client needs promptly.

The staff at AAA Peabody appear to be exceptionally dedicated, exemplified by the account of assisting clients without appointments. This proactive approach, combined with their pleasant demeanor and accommodating attitude, underlines a strong corporate culture focused on client satisfaction. The agency's proactive approach to assisting those who may not have scheduled appointments highlights their commitment to service and responsiveness. The consistently positive feedback encourages potential clients to explore the services offered and experience the agencyâs commitment to excellence firsthand.

In essence, AAA Peabody represents a reliable and resourceful partner for individuals and families seeking insurance and travel solutions. Its commitment to accessibility, coupled with its dedication to customer service, positions it as a valuable asset to the Peabody community and beyond.

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👍 Reviews of AAA Peabody

Jennifer K.

5/5

Today I needed to renew my drivers license to a Real ID. I signed up for AAA because my local RMV was fully booked. I just wanted to give a shout out to the two young ladies running the place super short staffed. They were both pleasant and accommodating to whomever needed help. I watched them help customers that weren’t even members and I watched them help customers that didn’t have appointments. I personally received amazing customer service and even though they had about 15 people waiting in the lobby for various reasons I was not rushed. Well done AAA Peabody.

Ros3 B.

5/5

Today I needed to renew my drivers license to a Real ID. Jess was pleasant and accommodating. I personally received amazing customer service and I was not rushed. Well done AAA Peabody.

Alysha M.

1/5

I rarely write reviews, however I'm pretty disgusted by the lack of service I encountered today at this location. I called AAA after purchasing a new car not knowing the steps of getting the insurance stamp needed as we've not had to do this with our previous vehicles. I was told I could go to the Peabody office and get it done. We travelled back an hour from where we purchased the car (this will be the 8th car we pay for insurance on between two policies in our household). When entering there was no one in line. The young woman (who was polite) at the desk greeted us and told us we were set to sit and wait to meet with the employee who handles insurance. We were the only ones there. A few minutes later the employee who handles insurance calls the young woman and tells her she can't help us today "she will be in the phone for 10 minutes and we close and will need to come back Monday". I'm a customer, who entered your establishment before closing, who was greeted and sat to wait for service. I don't care if it's going to take 20 minutes or an hour, you ensure a customer that has been told they would be provided service gets the service. This transaction would have taken an entirety of 10 minutes. She could have done this very easily, she chose not to with the expectation that I come back another day. That is unacceptable. This also puts the staff at the welcome area in a very uncomfortable position. I do plan on getting this agents name and escalating this.

Vizion Z.

1/5

2 hours under priority for gas fill up at 4 am. Was told by the driver the dispatcher told him to go slow. Idk what business yall running I cancelled my membership over that a cop got me a tow truck in 10 minutes cancel ur membership call police have them ping you a tow truck free cheap and easy

Cassandra

1/5

This location accepts walk-ins and have horrible customer service for the walk-ins instead of the people who have an appointment there were four people behind the counter working and only one person was working I was told to come back because I was taking too long to fill out the paper after I waited 15 minutes in line for one of the four people behind the counter to help me. Absolutely unacceptable customer service q if they accept walk-ins they should be treated the same as someone who has an appointment.

Cindy G.

5/5

Thank you Patricia! After receiving incorrect information on the phone today, Patricia was wonderful and helped my grandson with his new driver's license. She was so patient and helped to get the correct information for us. Thank you ! Cindy

Richard P.

5/5

Just went there yesterday. 10-3-2023 to renew my camper plate. The people there are great took care of everything & to my surprise got me my plate sticker for the next day. Unlike the RMV that takes forever to get things done. Thank you so much for the great service.
Update this is now next year. I went to renew my camper plate. And pay an AAA bill. I was surprised to find out that now you need an appointment for the plate renew.

Scott W.

5/5

Had an appointment, and I was in and out in 20 minutes! Where has this kind of service been all of these years?!