AAA Springfield - Springfield, Massachusetts

Coda A.

I went to this location to upgrade to my REAL ID, I had no prior experience with AAA as my membership had been gifted to me by a relative and I hadn’t needed to use it. I was very content with the service I got. I was welcomed when I walked in and waited maybe 5-10 minutes for my appointment. I was out of there in about 10 minutes and everything went smooth. Very polite and friendly workers there. Be mindful that they do not accept walk in appointments and you have to book online!!!

Denise M.

We had a great experience using AAA travel! Jasmine was so patient and kind. We had a travel emergency and had to change our flights twice. She handled everything in a very professional manner. She’s excellent!

Patricia H.

Katie Larkin was the associate that welcomed me when I arrived for my Real ID appointment. I had completed my ID process and was gathering my Documents to leave and I commented to her my appreciation.
AAA Great Job!! Her outstanding attitude and professionalism was a Rare sight BRAVO AAA

kevin S.

Apparently Saturdays by appointment only! Not to mention the fact that there are only two people that worked there on Saturdays I waited an hour and a half and watch people go ahead of me because they had appointments do you think one of them going to run around and said you might want to come back Monday! instead they didn't even know who I was after an hour and a half! I found what should I say it found me, a ad for AAA I filled out the form and was enrolled in less than 20 minutes! What I took away from this is that there's no way to people can operate AAA post and be efficient at what they're doing when walk-ins are coming in also! Remedy do away with Saturdays until you have a full crew on board Monday through Friday, I've seen carnivals run more efficient than that!!

Chris F.

I was convinced to use AAA to get a passport. Needless to say I’ve wasted over $100 for literally nothing. Passport services through AAA are a complete scam. You can go through the post office for the same services at a cheaper price. When I went into this AAA location and had questions I was met with attitude and condescending remarks. I was told they could do the picture but it wasn’t after the representative tried to get me out of the store without having to help me first. When I was asked what to do about my questions the representative printed out the AAA webpage, told me they don’t deal with passports and can’t help me. At the end of the day, if it wasn’t for the roadside assistance for my wife I would be canceling AAA after this experience. Unfortunately, I will be keeping it but will never visit this office or recommend this office to anyone due to the awful customer service.

P.s. I took care of my passport with the post office for $35 + the passport fees. Far more straight forward and did not charge me extra money for literally nothing.

21st C. D.

Was in and out for my Real ID appointment in just 7 minutes, Juanita was very friendly and professional!

Tristan M.

Had My battery done today by Jorge M very kind human was very knowledgeable and fast

DY M.

Triple AAA has convenient locations. There is ample parking when you arrive. You are greeted and checked in by an employee right as you enter. The employee ensures you have all proper documentation before proceeding with next step. If all complies you are asked to be seated to continue with next employee to assist with obtaining a real license, eye exam and photo license. A real license cost is $50.00 and you are given a temporary license until the real license is mailed within 7 to 10 Business days. It was a smooth process within an hours time. The employee staff was friendly and executed my transaction quickly. Depending on your Triple AAA plan, ask about getting passports too. 🚗 ✈️