Residence Inn West Springfield - West Springfield, Massachusetts

Aranor S.

I only spent one night here, but the room was great, with enough of a kitchen and all the supplies for me to cook a decent supper from food purchased at a variety of markets and stores conveniently located only minutes away. The layout of the room was nice, with a couch, loaded smart tv, etc. The morning breakfast was full of variety call Mom and the woman running the kitchen / dining room, erica, was not only thoughtful, kind, and courteous, but very attentive, good spirited, patient, & a normal and reasonable person (which may sound dumb to some, but some of you reading this know that the amount of idiocy & the "lack of consciousness" in the people we encounter can be surprising; sometimes it seems to be the "default"). Simply engaging for a minute or two with such a person was actually a wonderful perk to help align my morning and day on the right track. I hope to encounter more people such as her throughout my life.

Patrick O.

I would recommend this location to everyone. The staff is very welcoming and always helpful. They do what ever they can that is with in their power to accommodate guests. Super friendly staff at all times.
Anytime I’m in this area this will be my go to hotel for my stays.
Thank you to all the staff for your hard work and the way you treat guests.

Trip.com M.

Upon entering the hotel disabled doors button wasn't working to open the door. Lady in the front desk was very friendly. They had decorations for Christmas. It was really nice. They had a bonfire outside which I liked. They also had a pool room, our room was very comfortable. Breakfast was delicious. They also had a basketball court outside before the entrance.

Wendy B.

We stayed here for six days in September while at a dog show.
Front desk staff that we spoke with was very friendly.
Part of the couch as we walked in lot our room was torn open and parts of the couch also were fraying and starting to fall apart.
Some of the silverware in the drawer had dried food on it.
Our room was never cleaned. I asked twice about housekeeping as they had not been to our room after two days. We were told they would be there the next day. They never showed up.
I went down to reception to ask about this as we were out of towels and the garbage can was starting to overflow. Staff at front desk was nice, but did not offer any resolution. I was given towels and garbage bags. And Housekeeping did not show for the last two days of our stay.

We had several friends staying in rooms there ans well and they also spoke of the same issues.

For over $300.00 per night, we expected far better service and accommodations.
Overall, we are extremely disappointed, especially given it is a Marriott Hotel.

We will hesitate staying at a Marriott hotel in the future.

Trip.com M.

Facility was of good appearance. Clean, organized, and well stocked. Housekeeping were on point. As well as cooking staff. They made sure to keep food stocked up and fresh. Staff was curious.

Tony B.

Great place to stay. In the tradition of J W Marriott’s class, hospitality and professionalism.

Ivy R.

During my stay, the hotel lost internet, power, water, and the fire alarm was pulled during the middle of the night. That is not a joke. The internet was down for almost the first two days of my stay, water was down for over 12 hours, the power flickered twice which caused additional internet shortages. Staff were unhelpful, did not inform or update guests of anything. Totally unacceptable and almost comical how HORRIBLE this stay was. Would not recommend to anyone.

Matthew L.

Extremely comfortable stay for me. Everything was clean when we arrived, the hallway is quiet for the most part(besides a kid running and laughing loudly one time) the beds were comfortable, the AC was a bit loud, but it was a great stay, and the TV allowed us to have some entertainment while we were in the room. The showers were good, the water pressure felt very nice. I would say this was an exceptional stay for me. Thank you guys for such a pleasant experience!