Sterling Village - Sterling, Massachusetts

Sterling Village

Sterling Village, located at 18 Dana Hill Rd, Sterling, MA 01564, United States, is a nursing home and professional services provider that offers a range of care options for seniors and individuals in need of assistance. With a strong focus on quality and compassionate care, Sterling Village has established itself as a trusted name in the community.

Key Features:

• Nursing Home: Provides round-the-clock skilled nursing care for residents who require medical supervision and assistance with daily living activities.
• Professional Services: Offers a variety of services including therapy, rehabilitation, and personal care to help residents maintain their independence and improve their quality of life.
• Wheelchair-Accessible: The facility is equipped with a wheelchair-accessible car park and entrance, ensuring easy access for all visitors and residents.

With a team of experienced and dedicated professionals, Sterling Village strives to create a warm and welcoming environment that promotes healing, comfort, and well-being. The staff works closely with residents and their families to develop personalized care plans that address each individual's unique needs and preferences.

Location and Accessibility:

Sterling Village is conveniently located at 18 Dana Hill Rd, Sterling, MA 01564, United States. The facility is easily accessible by car, with ample parking available on-site. For those using public transportation, there are bus stops nearby that can help you reach the location with ease.

Contact Information:

If you have any questions or would like to schedule a tour of Sterling Village, please don't hesitate to reach out to their friendly staff. You can call them at 9784225111 or visit their website at sterling-village.com. Their knowledgeable team is always ready to assist you and provide more information about their services and facilities.

Reviews and Ratings:

Sterling Village has received 26 reviews on Google My Business, with an average rating of 3.3 out of 5 stars. Many reviewers praise the staff for their compassion, dedication, and professionalism, while others appreciate the clean and well-maintained facilities. However, some reviewers have mentioned concerns about the quality of care and communication with the staff. It is always recommended to visit the facility in person and discuss your specific needs with the team to make an informed decision.

👍 Reviews of Sterling Village

Lois L.

3/5

Mom, who was 92 when she passed, was cared for at Sterling Village for nearly two years and during that time her basic needs were not met to our satisfaction. Over the course of our quarterly meetings we always expressed our concerns but were met with the same response-retraining of staff. We were told by several that Sterling Village was still the best place for our area which is both sad and discouraging. Our observations over this time are that mom's care would have been much better with both increased and better trained staff. Her basic needs including clean teeth, combed hair, assistance with eating, clean clothes when soiled and understanding of her declining health and the needs that went with it were either not understood, ignored or both. Nursing home residents should be treated with far more dignity and respect than what our mom experienced.

Jesse R.

5/5

This place is amazing!!! My uncle can mostly take care of himself but the staff are always helpful. He always said he rather die than go to a care facility but I guess Sterling Village is the exception. They helped him get a healthier diet and stabilized his medical care. He said they even had a casino day and the myth of losing all his freedom is just that, a myth. I would recommend Sterling Village for any of your loved ones that want and need the extra support.

Lisa S.

5/5

I have visited many residents at Sterling Village, over the years, and this facility is , by far, the best environment for a person needing rehab care. It’s a clean, spacious, uplifting environment. And the staff is very sensitive to the unique needs of the individual resident. Right now the impact of covid can be felt in it seeming understaffed, which means longer waits to have your needs met. However I feel that the staff that’s there are doing their best and working harder to deliver compassionate care.

Kim

1/5

This place looks absolutely beautiful however the care in this facility is very poor.
We are working to get my aunt out of there now.
She has not been bathed in a while. They no longer walk with her. They are not helping her to eat. Some of the staff is rude and give you the impression you are bothering them.
Getting return calls from here have been impossible.
The weekend front desk staff are wonderful and friendly. The day time front desk worker is hit or miss, friendly then rude.
The CNAs I have met, all men, have been amazing. Housekeeping have been friendly.
I would never recommend this place for a love one or even an enemy.
No one should be neglected like this. I’m horrified we chose this place.

K M.

5/5

I cant say enough about this facility. My mother is in a safe place, well taken care of and is kept occupied through out the day. We are thrilled to know we can visit and have quality time while she has caretakers to meet her personal needs. In reading other reviews, I can see that there are some staff that are not as cheerful as others, that can be anywhere. I had a similar issue, I don't know if the person was new or not, but I can say that she was'nt there very long. All other staff have been diligent and positive. Thank you all for taking great care of our mother.

John W.

5/5

This is our second experience with Sterling Village for our mom. While the circumstances which bring us here are difficult, there is no place we would rather be at this time. There is a feeling of "coming home." Every person we encounter is competent and compassionate and communication is superb!

David K.

1/5

I flew up from Texas in advance of Father’s Day and proceeded to go from Logan Airport direct to Sterling Village. Upon reaching his room, I found him slumped in his wheelchair and with blue lips…. I arrived at 3:30 pm and immediately sought help… after more than a half hour, a portable O2 machine was wheeled in and activated. I remained on site until 6:30 pm and the staff advised they would monitor my dad. At 8 pm, my family received a call that they were sending him to Leominster Hospital. Upon intake, his temp was 103.3… the quick click virtual thermometers showed 97.7 when I was on site. He was evaluated and found to have double pneumonia.If you love your relatives, don’t ever send them here…my family is now planning a funeral.

Chantal M.

1/5

This place is pretty bad! I do feel bad saying so because some of the staff are very nice but some have no bedside manner. There was a nurse who never said her name nor did she communicate anything she was doing when she entered my mothers room. She needed to check a blood sugar, but we only figured it out when she grabbed my mom’s hand and poked her finger for the blood. She also showed that she was very annoyed when we asked her for anything, even a cup of ice. There were 30min-45min wait times for pain meds and my mother ended up crying because she was in so much pain after her knee replacement. This is a person who delivered 5 children without an epidural and works as a nurse on a step-down unit. She has a high tolerance for pain and understands what it means to be busy, but pain is always a priority every nurse. We were told that if her nurse was on break, she would have to wait until that nurse returned before being medicated. There’s no sense of teamwork so no one else would help. My family is full of medical professionals so we were very surprised by some of the care that just wasn’t provided. The physical and occupational therapy were the only thing that we really liked there.