Best Western Springfield West Inn - West Springfield, Massachusetts

Jose P.

I recently stayed at the Best Western in West Springfield, and despite the hotel being under renovation during my visit, it was still a very pleasant stay overall.

Renovations:
While there were ongoing renovations, the hotel did an excellent job of managing any disruptions.

Staff:
Without a doubt, the highlight of my stay was the staff. Every single person I encountered was incredibly friendly and understanding. They really went out of their way to make my visit enjoyable, offering helpful tips about the area and even checking in to make sure I was comfortable. It’s rare to see such dedicated service, and it made a big difference in my experience.

Room:
The room was clean, comfortable, and well-equipped. Even with the ongoing renovations, it was quiet, and I had no issues with noise. The bed was comfy, and the amenities in the room were just what I needed for a short stay.

Breakfast:
The breakfast buffet was another highlight. The food was fresh, hot, and there was a good variety of options every morning. It was a great way to start the day before heading out to explore the area.

Overall Experience:
Even though the hotel was under renovation, the staff made the experience feel seamless. The friendliness and helpfulness of everyone really stood out, and I’d definitely return for the service alone. The breakfast was a solid bonus, and the renovations weren’t intrusive at all. I can tell the hotel is working hard to improve, and I’m excited to see what it’s like once all the upgrades are complete.

Kimberly M. (. C.

This hotel is under renovation and very understaffed. Room was clean but refrigerator did not work at all and heating unit sounded like a jet engine every time it cycled on. Breakfast was not up to par. The cooler smelled like sour milk, coffee tasted bad (maybe bad creamer?), no microwave to warm things up, no tea options. Tables were not wiped down between guests. Our ice bucket was dirty (appeared to have chocolate sauce on it). Front desk staff was absent. Could not report the breakfast area problems as there was no staff to report it to. At least shower was hot and pressure good. Room and linens were clean.

Strong E.

Thought this was the old best Western sovereign hotel..turns out I was way wrong when I booked. The place is a dump.... the window heater will wurr all night to wake you up and make you change your room at 4am. All the worst fun you'd ever want. If you want to stay in a rat hole book here but I think you deserve better.

Autumn R.

First time staying here and I've got to say I'm pretty pleased. Great breakfast buffet, clean rooms, very quiet, respectful and professional staff except for the brunette lady that works in the morning. Very rude and beyond unprofessional, not sure how she still has a job. Other than her the hotel is great and definitely recommend.

lexie P.

Stood here for the big E! Very nice hotel, very quiet area. A/C works great. Breakfast was ok wish there were more options but it was decent. Only complaint was all of the bugs outside the room windows. Had about 6 big spiders outside the window each night which made me a little uncomfortable, a bunch of spiderwebs heard that in other reviews as well.. otherwise room was very clean. Staff was very accommodating.

Bonnie R.

Toilet did flush drawers broken on dresser small bathroom tub was green in the corners dusty had to wedge the door so it shut tight. Not a recommended stay

Gallard1

A delightful stay. The rooms are extremely clean and the property is very well maintained. I would definitely stay at this property again when I am back into that area. The staff here is extremely attentive and would help you out with any problems that might come up.

T N. T.

Cancelled stay 48 hours before the date but they kept our money anyway. They robbed us. We called the hotel and they told us to call Booking.rob. When we called them they told us to the hotel. It’s a scam. So good luck. If you check in they probably steal your luggage.