Quality Inn & Suites Northampton- Amherst - Northampton, Massachusetts

Linda L.

There were two reasons for the 3star on rooms.
There seemed to be a constant floral odor in the room. Not sure if it is piped into heating system some how?
Also, it could have been helpful to have a list of channels for the TV. It will show the channel numbers, but not the names of the channels. If you are familiar with the area and cable channels, that would be fine. But, I think a list would have been helpful.
The breakfast was very good, and the associates at the front desk were knowledgeable and friendly.

Josh O.

I suggest staying elsewhere.

We booked a suite through Expedia. I received a call a few hours later from the hotel explaining that no suite was available and that we could have a room with two queens and a cot. The staff member explained that charges would be adjusted to reflect the change.

When we arrived, the staff at check-in stated that they did not receive any information about a cot and pledged to get one. We went to check-in to the room. It had not been cleaned. The bed was not made and towels were draped over the furniture.

We returned to the front desk. The staff member apologized, explaining that the owners had reduced staffing and stating that such problems were becoming more common. He found us a clean room and got us a cot.

The room was clean and adequate, although the drain stopper in the sink was dislodged and the walls in the bathroom were damaged. The property is clearly being neglected by the owners.

The rooms are not built to reduce noise. Lots of trouble sleeping because of loud noise from adjacent rooms and from outside.

At check-out, I spoke to a staff member about an adjustment to the charge since a suite was unavailable. The staff member explained that I would need to work through Expedia, which I did.

Staff at Expedia were communicative and responsive, but they explained that they could not get the owners to respond to their messages and could therefore not adjust the charge.

As other reviewers noted, this is falsely advertised as a hotel. This is a motor-lodge style accommodation

Somaiya R.

This hotel is actually a motel, which was not clear through booking on the website as they only provide photos of the room and not that the doors open to the parking lot. As a single woman, I would not have booked if this had been clear and feel that I was misled.

Upon checking in they sent me to a room that was marked clean but had not actually been cleaned (see picture) Trash was everywhere and I had to request to be moved to a new room. The desk worker was helpful and moved me quickly, but the communication between staff members was lacking and it was pretty unacceptable to be sent to a dirty room. The worker said he wished he could refund me or give me a discount but that they don't tell them how to do that.

The new room was clean and fairly spacious. The sound proofing was not great and even though it's non smoking, they do allow smoking in the parking lot which did blow right into my room. It's fairly close to central North Hampton but I would recommend another hotel closer if you don't have a car as the walk along a busy road with few businesses or foot traffic is not great.

Kenneth J.

Unused needles under bed matress, sloped shower, cracked drywall on ceiling, non-recessed breaker box clearly visible in bathroom, bathroom door would not close properly. This is more of a Motel as there is no hallway, each room you can pull up to with your vehicle. Staff was extremely accomidating and friendly however. Props to "Tony" at the front desk. Very friendly and super willing to accomidate.

Judy

Positive: The room size and the hot breakfast Negative: The pool was closed for renovations which we weren't told about when we booked or checked in. The heater didn't work in our room but staff quickly came upstairs with a key card for another room and waited until we were sure heater worked.

Jay K.

There aren’t many hotels in this area near smith college, and I chose this one based on the photos, thinking it would be a good value for the price as a business hotel. However, it feels overpriced for what it offers. I wouldn’t recommend it. Staying here for two nights makes me angry. It needs fully renovation.

Marcella M.

Went in to use the restroom , and Tony allowed me to use it . It was so clean and smelled amazing. I'm a lyft driver who just needed to use the restroom . He gave me coffee

Ntlya H.

This place is an absolute misrepresentation of the word “quality.” First and foremost, it’s falsely advertised as a hotel when, in reality, it’s a RUNDOWN MOTEL.||Pictures are not what it is in reality so much that when we arrived we were checking the address in disbelief 🫢 that there it was our “hotel” for the price ! || I wouldn’t mind staying in a motel, but not for nearly $783.13 for 2 nights—and certainly not without being informed in advance.||DIRTY! The property is in disrepair and looks like a rush job to cover up years of neglect. Some areas are just painted over dirt and bugs, which is clear from the pictures showing how filthy and broken everything is. ||There’s ZERO SECURITY —anyone can easily open the doors—and there’s no soundproofing. You can hear people yelling, screaming, playing music, and laughing all night long. This is not a place for families.||As for the “continental breakfast,” it was by far the worst I’ve ever seen. They couldn’t even manage coffee or hand soap in our room 🙂 ||There was no place in the bathroom to put your belongings, and the room had two beds and a single nightstand—which wasn’t even a real nightstand. The armchair was completely broken.||Overall, this place is a disaster, and it’s outrageous to charge such a price for what is essentially a run-down, unsafe motel.||Be aware, customer ! You deserve better than that considering the price tag !