Azores Express Inc - Fall River, Massachusetts

Azores Express Inc is a well-established travel agency located at 211 S Main St, Fall River, MA 02721. The company can be contacted by phone at 508-677-0555. Although they do not have a website, their services are quite popular among locals and tourists alike.

Specializing in travel bookings, Azores Express Inc has been providing top-notch services to its clients since its inception. They offer a wide range of travel packages, including flights, accommodations, and excursions to various destinations. One of their most notable specialties is arranging trips to the beautiful Azores Islands, which are known for their stunning landscapes and unique culture.

Despite being a smaller travel agency, Azores Express Inc has managed to build a strong reputation in the industry. Clients appreciate the personalized attention they receive from the staff, who go above and beyond to ensure that every aspect of their trip is tailored to their preferences. Additionally, the company is committed to offering competitive prices and excellent customer service.

The accessibility of the agency is another point of interest, as they provide a wheelchair accessible parking lot for their clients. This accommodation ensures that everyone can easily access their services, regardless of their mobility needs.

With 46 reviews on Google My Business, Azores Express Inc has garnered a decent amount of feedback from satisfied customers. The average opinion rating is 3 out of 5 stars, indicating that while some clients have had positive experiences, others have reported issues with communication or service delivery. Nevertheless, it is essential to note that the majority of reviews are positive and praise the agency's dedication to providing quality travel experiences.

👍 Reviews of Azores Express Inc

E M.

1/5

The only reason I gave you one star is because there's no zero star availability. your system is poor and weak. no professionalism, I waited over 15 minutes on the phone when my call got to # one caller, and I got transferred to a voicemail. horrible service. Google reviews should have a zero star option for the publics review/ feedback. your business has zero good quality customer service representation and accountability.

Ima A.

1/5

This is the very Worst Agency in the Universe. Costumer Service can be easily compared with the very worst there is!They have no respect for the consmers, and they couldn't care less about you. They will even disconnect the phone if they decide they don't want to speak with you. For your own good, find another airline to fly with! Or you will suffer the consequences. And they also kept my money even though they canceled my flight!!!

Oscar R.

1/5

Worst Customer service ever.
They will make you wait on hold for 15-20 minutes then will transfer your call to voice-mail or just hang up the call.
Avoid this place at all cost.

Lucindo G.

1/5

Very bad customer service, no one picks up your phone call. I Do understand the nuture of customer service, but after waiting on hold for 48 minutes and not one cares on the other end it's bad business..Sata should eliminate it's agencies in the USA and create an 800 number that directs its customer to Ponta Delgada where you may get a better service.

michael G.

1/5

The absolute worst!! Had a flight JFK to Madeira Nov 3rd supposedly 6 hrs, direct. Went to airport, not a person at the window, flight cancelled, ruined wedding and vacation plans. Advised to reschedule the next day for a 28 hour four stop flight! Blamed it on the weather in the Azores which was absolutely fine. NEVER fly SATA/Azores. Fighting for a refund too.

Fern C.

1/5

The worst airline with the worst, most incompetent people.Traveling during Covid-19 is stressful enough, this airline adds to the stress. They told us to go get a test done and gave us the address that does this test and the name of the test (RT-PCR)that the airline accepts, they reiterated that the test cannot be more than 72hrs old at the time of travel, the landing in Portugal. That they DO NOT accept any other test.Well that test takes a minimum of 3 to 14 business days to get the results and the test cost is $160 per person. When we called to ask them if this was the correct test since it would never meet the 72hrs guideline to get the results..they said YES! We took a chance and did the covid rapid test, because now we are out of the $160, it's the day of travel and we have no results. We Paid another $160 for the rapid test which takes approx 30minutes...and guess what...they took it at the airport no problem. Bunch of incompetent liars!

CC

1/5

Trailer park customer service at its lowest. I was actually told by a rep named maria & her manager, "well we don't work for the website', " as if to suggest they are not aligned w/ SataAzores and are not the customer service number for US customers...inaccurate and raunchy representatives.

John F.

5/5

Bought twice with them and spoke with Maria. She was pleasant and very professional. I called last minute for tickets and both times she found me great prices and helped me find the best dates for the best prices! she even helped me find SATA imagine