AAA Arlington Heights - Arlington Heights, Illinois

Tony D.

Walter was thorough (Arl Hts.)
I changed 2 autos and home policy to AAA. Saved 400 on home policy alone!
Took it away from state "pharm" cuz they completely panned paying a small claim on an older car... That insurance company is NOT as it was in the past. They are LAME.... thnx Walter

Kim D. S.

Mr. Ali is very kind. Even though I arrived late. He professionally took care of my international driver’s permit well!

Thank You again Mr Ali!

Brian K.

BORDERLINE FRAUDULENT AND POOR CUSTOMER SERVICE

AAA gave me the old bait, switch, and hook. Signed me up. I signed up for homeowners insurance they gave me a price. Then a few months into the term of the policy they send me a $197 bill with no explanation why.

Called to get answers why and found customer service, billing, website, mobile app, and overall policy sign up process is bad.

Had to call them several times to get an answer on why and how to get my questions addressed. Their agents were not helpful and did not get back to me with answers as they promised they would do.

DO NOT SIGN UP WITH THEM!

Jonathan E.

This is an excellent location. In and out inside of 10 mins to update my IDP. The staff is friendly, personable, and efficient. Other AAA locations could and should learn from this location as they do AAA right.

Lynda D.

This place was super busy on a weekday evening, with about 14 people waiting, in the smallish waiting area. Some were there for passport photos and others were getting international drivers licenses. There were not enough chairs and the young men that were sitting, were obviously not taught to give an old, gray haired woman their seat so I stood for about 20 minutes. The people that work here could not have been nicer and were efficient.

Margarita I.

I came in to get an international drivers lisence. It was 25 dollars. You need to bring 2 passport photos, your driver lisence and you are good to go. Fast and very friendly. The most I waited was 10 min. If you dont have a passport photo they take it there for you for an extra cost. No appointmenr needed. Walk in and ur set.

Pavlina K.

Just don’t…. Our agent is always arrogant and rude, to the point that i rather waited on hold with their general customer service number for 30 minutes every time i got (yet another) unexpected charge on my card and wanted to ask what it was about “this time” since we’ve been there for years with 0 accidents or any other issues. Nobody knows what they’re doing, very unprofessional and disorganized and again, RUDE. Never ever again, taking all my 4 cars and moving business elsewhere.

Krystek M.

Always get my international driver license at this location with pictures taken.

Friendly staff