All Points a Travel of Ottawa Inc - Ottawa, Illinois

All Points a Travel of Ottawa Inc: A Comprehensive Guide

About All Points a Travel of Ottawa Inc

All Points a Travel of Ottawa Inc, located at 410 N 3059th Rd # B, Ottawa, IL 61350, is a well-established car rental agency that has been providing top-notch services to its clients for years. The company specializes in offering a wide range of car rental options to suit the diverse needs of their customers.

Specialties

Specialties: Car rental agency.

Other Points of Interest

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

Opinions

This company has 15 reviews on Google My Business, with an average opinion of 4.1/5, indicating that the majority of their customers have had positive experiences with their services.

Characteristics and Services

All Points a Travel of Ottawa Inc prides itself on its excellent customer service and a diverse fleet of vehicles to choose from. They have knowledgeable and friendly staff who are always ready to assist clients in finding the perfect car for their needs. Whether you are looking for an economical car for a short trip or a luxurious vehicle for a special occasion, All Points a Travel has you covered.

In addition to their car rental services, they also offer other travel-related services, such as park, stay, and fly options. This allows customers to leave their vehicles with the agency while they travel, ensuring peace of mind during their trips.

Customer Experiences

One notable aspect of All Points a Travel is their commitment to customer satisfaction. Many clients have praised the agency for their helpful and attentive staff, with some even mentioning specific employees, like Karen, who have provided exceptional service. However, there have been a few instances where customers experienced some communication issues, leading to frustration during their trip. Despite these incidents, the majority of reviews indicate that All Points a Travel of Ottawa Inc provides a reliable and enjoyable car rental experience.

Conclusion

Overall, All Points a Travel of Ottawa Inc is a reputable car rental agency that offers a range of services and options to suit their clients' needs. With a strong emphasis on customer satisfaction and a wheelchair-friendly environment, this company is an excellent choice for anyone looking for a reliable and enjoyable car rental experience.

👍 Reviews of All Points a Travel of Ottawa Inc

Michelle D.

3/5

I've booked with Karen before and always had great service and no problems at all. This trip we weren't given the information for our Park, Stay Fly at Midway. I had to call 6 different hotels looking for a reservation in my name. Frustrating. It was Thanksgiving so I couldn't get anyone at the travel agency for assistance.
Finally found the hotel she had reserved.
I recommend All Points Travel and Karen, but make sure that you get all the information prior to the trip.

Jackie F.

1/5

We used ALL POINTS TRAVEL to book a family vacation to San Francisco. On the eve before our flight, my husband called the hotel to ask if they had a jacuzzi… to find out we had no reservation. I spoke with Karen regarding this and she ASSURED me, ‘please continue on with your trip all is handled’. Upon arrival I was left with NO ROOM, and no contact from them to assist for over 2 hours. The hotel was unable to reach them as well. The hotel was kind enuf to allow us to stay without charging us until it was straightened out. Fast forward about 5 hours, Karen emailed and texted me to say this was not their fault. How How is it not We booked this trip thru them…
Fast forward we are home now, and have asked for compensation because of the mental stress and added costs this caused. Karen has NOT EVEN BOTHERED to call my husband back regarding this request after she said she will call him back. We are requesting a percentage of the fee charged to utilize their services because they let us down. I have saved all emails and texts from the business, and will not refer their services to anyone until this matter is handled. Once handled I will remove all social media reviews left. I have reported this company to the BBB for resolution.

TERRI C.

5/5

We booked through Karen and she was wonderful!! Found us an amazing deal and was there for any questions we had especially traveling during covid. Highly recommend!

Hannah &. A. O.

5/5

We have used All Points Travel for 2 different trips now and they are incredible. Super friendly and very helpful (especially with all the travel restrictions due to COVID). Definitely recommend!!

Samuel H.

5/5

I booked a trip to the Philippines and the planning and assistance from the travel agency was excellent

Ron L.

5/5

Incredible service and consideration

Christi R.

5/5

Always helpful😊

Raysa H.

5/5