Sailport Waterfront Suites - Tampa, Florida

Robbin D.

This is our 4th year here - and it’ll be our last. We choose to stay in condos rather than hotels so once in a while we can cook - there’s an oven… but no pans! No cutting board, no knife, no coffee pot…. Seems silly, but for the price…. And when I spoke to the manager, Damon, I was told “that’s how it is” without even a smile.
The bartenders at the bar by the pool are extraordinary, friendly and efficient and the view is great.

Jennie

When my friend and I booked this hotel we were very excited. We booked it for its very specific amenities such as the sunset pier, the shuttle to the airport, and the private beach, just to name a few.

Upon arrival, we were beyond taken back that none of the amenities listed on the website when booking and CURRENTLY listed were of access. We checked in, went to our room, and immediately it reeked of mold. My friend pulled out the couch for her bed and there were stains on it as well as hair on the bed in the main bedroom.

We quickly went to the front desk where there was an empty wine bottle just sitting on the floor, and the associate very quickly gave us a new room.

We walked into the new room only to interrupt someone doing a photo shoot, so we proceeded back to the front desk to receive now a third room.

Our third room smelled much less like mold and while I tried to search for an alternative hotel near us, we decided to just stay put as it was only two nights and then we were off to a cruise.

I figured I’d try to deal with the smell and get fresh air by opening the windows despite having asthma and make sure to contact someone when I got back home as jumping from room to room to check which one smelled less moldy wasn’t ideal.

I’m sure the beaches and docks have been dissembled or broken due to the aftermath of the hurricanes which is very unfortunate. However they should not be listed as amenities when you can’t access them. Nor should we be paying for “extras” when they’re unusable at this time.

Our key card even listed these options as well as the shuttle to the airport and when we asked the front desk about our airport ride, we were once again told that “the service no longer exists”. Another thing we expected, yet now had to pay out of pocket for due to the false advertising.

Had we known that we couldn’t access the beach, enjoy the sunset on the dock, or even get a shuttle to the airport, we wouldn’t have picked this place.

It was a very disappointing experience. Not just for the false advertising but is extremely unsanitary and unsafe to have such mass amounts of mold in the rooms.

I’ve contacted two managers and haven’t heard from anyone. Save yourself the time, energy, and money and go somewhere else.

Ben C.

“Staying at the sailport resort was an unforgettable experience! From the moment we arrived, the stunning ocean views took our breath away. The rooms were spacious, beautifully decorated, and impeccably clean, with balconies offering perfect spots to watch the sunrise. The staff went above and beyond to ensure our comfort, and the beach just steps away was pristine. Whether lounging by the pool or enjoying delicious meals at the restaurant, every detail was thoughtfully crafted for relaxation. Truly a paradise retreat, I can’t wait to return!”

Marigrace C.

Our check in process was simple and we were able to get in a little early which was very convenient. The location was a highway away from major shops but also tucked away from traffic and noise. I would suggest a vehicle so you can go out and about as nothing is in walking distance under 25 minutes. The rooms were clean and tidy but they did have a musty smell to them. Considering they were just hit with 2 hurricane it wasn't anything we couldn't handle with a fes plug in air fresheners. The rooms were also outdated with the decor and some areas could use upgrading, but they also came with full kitchen so essentially you had everything you needed. None of the issues impeded our stay. Room service is only available for stays longer than 7 days but you can get more towels, linen, etc from the front desk at any time. Some of the resort is still closed off due to the continuous clean up from the hurricanes, which also included the heater in the pool. We loved the bamboo Bayside bar was a delight and the food was delicious (Philly cheese steak was our favorite). Overall our stay was great and would absolutely book here again.

Kristie’s A.

Horrible experience. Constant banging and screaming and running in halls all day and all
Night with no regard to how late it was. No housekeeping at all and only 2 towels? Worst part is they advertise transportation that’s provided by them and they would not honor it at all. Made me get a Lyft on my dime! Management could’ve cared less and never got the phone call to resolve that was promised in a timely manner either! Parking lot continuously smelled like weed. Only nice thing was the sunset. I’d NEVER stay there again!

Kris M.

Our unit was very clean, excellent appliances with a great view looking over the pool & Bay. The restaurant/bar was nice. Downside is both of elevators were broken so we had to climb four stories with luggage, groceries. The amenities fee was entirely too high since it was only the pool. The beach, grills, pier were still roped off.

coleen V.

I just called the front desk to let them know I see roachs. They told me I could move to another room or they can spray tomorrow but I have to be out of the the suite when they spray. I am recovering from surgery, so these choices aren't great. When I arrived it was so dirty but I needed to get settled in so I could leave early Monday for surgery.
There was a vacuum in the master closet. The canister was 1/2 filled when I was done. I cleaned the counter too and cleaned the bathroom floor. Which is disgusting.
There was no bars of soap or shampoo. Today i asked for 4 sets of towels and got 3 bath towels. They said they were out of the hand towels and wash clothes. They asked for me to put dirty towels outside the door in a bag. I called them today after the bag was sitting out side my door for 3 days. Honestly the only really nice thing about this"resort" is the view. I would never come back again ama I do not recommend it.

kristina K.

The one thing that we did like about this hotel was the view. It was beautiful. However, what I did not like about this hotel was that everything was outside. There was only one working elevator, and it was cold. The pool was not heated at all. There was nowhere indoors to hang out. We paid extra to have the two bed suite however the one bed suite is the same, but it has a pullout bed in the couch. So we lost out on having a couch and dining area and they just put a bed in the living room with no other seating When we complained about it. They said they had no other rooms available to switch. There was only two chairs in the kitchen as well and the water ran with black dirt coming out. We decided we would not stay here again.